Withdrawals have been processed but never reached my bank account

Good Afternoon everyone,

My name is < full name removed >, player 1643158

After successfully passing the KYC procedure in two months on the 28th of December 2025 (evidence showed in email),

my withdrawal on the third of february was denied and I received another email asking for a video verification,

which I have sent immediately.On the same day, I requested the support to send me an answer to be sure they recieved the video, but no answer ever came.

I have sent another email on the 8th of april 2026 (two months later), but no answer recieved.

Today 7th of August 2026, I formally demand Blaze Spins (registration number 129024 Marshall Islands) to proceed with the withdrawal.

Best Regards.

19 july I deposited €50 on blazespins and took a 100% match bonus. That same evening I submitted a withdrawal request for the amount of €150. Not long after, I got an email stating there was a technical issue, and that I should try and make a withdrawal again in 12 hours. I contacted support to ask about the technical issue but they were unresponsive.

I made a new withdrawal request after 12+ hours, and the payment was declined due to removal of the bonus. Their email said, "Once that is completed, you’ll be able to submit a new withdrawal request without any issues."

I submitted a new request right after but again I got an email saying there was a technical error, and i should try again in 12 hours. This is unacceptable.

I would like blazespins to process my withdrawal. There are no technical deposit issues but consistently technical withdrawal issues? And the wait time of 12 hours to try again? For what, to get a new email for the third time saying there was a technical issue and wait another 12 hours? They claim they process payouts in 15 min., which just adds insult to injury.

We are talking about a small withdrawal of €100. €95 actually due to a withdrawal fee of €5. My deposit was €50, so it's only €45 profit.

Hi there.

I hope you are well.

I made a withdrawal on the 14th June for €1206.5.

I was then asked to submit a couple of documents for KYC. I did so the same day.

I followed this up and was told it will be 5 working days. This has more than passed. And yet still no progress.

I've followed this up and made a formal complaint.

I would appreciate any assistance you can provide with this matter.

Kind regards.

Below I will summarize the problem:

1.December 26th-I tried to request a withdrawal via crypto, wallet was not active so I asked help. Same day, Andrew from Customer Support Team said they would investigate what the problem was. Nothing about any KYC. Later, same Andrew advised me to try another withdrawal method. Again, no KYC mentioned.

2.After 4 days of silence, Zack from Customer Support Team told me that a KYC is needed, even if they advertise no KYC for crypto(but whatever) so I must upload the required documents.

3.I uploaded all documents 10 days ago. They are still pending. No reply if I asked via email what the matter was and why the unusual delay.

4.I kept asking questions to customer support team via email. No reply whatsoever. I sent them yesterday a formal complaint trying to solve the matter internally, then a reminder today. Complete silence.

If necessary, I can provide print screens with all the emails I sent. I attach the last one.