Complaint #61 Blaze Spins Casino

Account Verification Pending for 20 Days and Unable to Withdraw

By Sean B.

4 weeks ago

Have been trying to get verified on blaze spins for 20 days now - approaching 3 weeks.

I have uploaded verification documents and their finance team do not check the documents. I will go to live chat on a daily basis looking for an update - but am told each time they cannot help with verification and they have no authority to help with this issue

I have emailed in 5 occasions - and on one of the occasions attached my verification documents to the email, but again no reply.

Please find attached screenshots of live chat messages, emails and pending documents tab of website.

I just want to get verified so

1) I can withdraw - it can't even request a withdrawal at present due to not being verified

2) so I can feel comfortable depositing and playing on site in future- knowing verification is all sorted 100%

Disputed Casino Blaze Spins Casino

Reason Verification issues

Amount $80

Discussion

AskGamblers

• Support Team

1 week ago

Dear @alba555,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we can understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lose the validity of your claim against the operator which led to the rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind you that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

alba555

• New Zealand • 1 reviews

1 week ago

Guys I beg everyone who plays on online casinos to avoid blaze spins at all costs.
After waiting 2 months to get verified - let alone even consider a withdrawal ive now goven up and de idea to just use the funds.

Askgamblera you can close this complaint
Blaze spins wins .
I have absolutely no interest in ever using there site ever again

Blaze Spins Casino

• Representative

1 week ago

Dear AskGamblers Team alba555,

Thank you for bringing these additional details to our attention.

We would like to inform you that your account status, verification requirements, and the available local withdrawal options for New Zealand are currently under active review by our specialized team. We are thoroughly investigating the technical aspects regarding the document submission portal as well as alternative payment solutions to resolve this smoothly for you.

We will notify you directly via email and post a clear update on this thread as soon as the review is finalized.

Best regards,
Nick
Blaze Spins

alba555

• New Zealand • 1 reviews

2 weeks ago

I have recieved an email update from blaze spins -

I now have the issue where - I have no withdrawal method available to me here in new zealand

My options now differ from on your previous website - where I could use skrill as a withdrawal method (the same method i used to Initially deposit on site)

Currently the withdrawal page offers only withdrawals via crypto currency (something i have never ever used in my life)

And credit card (a withdrawal method not possible - as new zealand woll not process international transactions back onto a nz credit card - its a country restriction)

May I please withdraw using skrill please?

Also where can I uploaded the verifcation paperwork again - there is no current option on the website?
Thanks

Sean

Blaze Spins Casino Complaint Stats

Resolved 15 / 16

Avg. Amount $1,038

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

Blaze Spins Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 12 out of 13 complaints in this category have been resolved.

This operator's average complaint duration is 7 days, while the average duration across all operators is 8 days.

Blaze Spins Casino Complaints

See all complaints for this casino

The casino is unwilling to check my documents

Hi AskGamblers Team

I'm opening this complaint against blazespins casino because I've been stuck in their verification loop for 4 months now, and I'm completely out of options.

I won around 3600 euro on 6 of July; the casino asked me to upload my KYC documents. I sent everything over right away. Since then, absolutely nothing has happened. My account is just sitting there "under review". Whenever I check in with live chat, the support agents just give me the same old runaround. They tell me they can't do anything from their end and that I need to email the security team. I've sent multiple emails to their support address over the past few months, but they are just ignoring me — not a single reply or update. Waiting 4 months for a standard document check is ridiculous. It really feels like the casino is just ignoring me on purpose to avoid paying out my money.

I'm really hoping the AskGamblers team can step in and get blazespins to finally look at my documents so I can get my funds.

Resolved

€3,600

Slowest Verification

I made two deposits to my account and tried to withdraw funds, but they asked me to verify my identity, even though their advertisements say no verification is required.

I submitted all the necessary documents, and everything is correct, yet the verification process has been ongoing for weeks.

What should I do?

Rejected

$50

My account has not been verified for two months

This casino has been unable to verify my documents for two months, and because of this, I can’t withdraw my money.

Customer support isn’t helping at all, and neither are the emails I’ve sent.

Even though I’ve lost about $700, they’re stalling to avoid paying me the $200 I’m owed. The first time, because they didn’t verify my documents for a week, I lost $2,800.

Please help me resolve this issue.

Rejected

$200

Withdrawals have been processed but never reached my bank account

I am filing a complaint against Blaze Spins regarding two withdrawals totaling €5,822.40.

The withdrawals were:

* €1,634.28 — withdrawal ID 15821942 — 19 June 2026

* €4,188.12 — withdrawal ID 15859048 — 21 June 2026

My account is fully verified. Both withdrawals were made to my Skrill account, and Blaze Spins shows both as successfully processed, but neither payment has ever arrived in Skrill.

I have already contacted Blaze Spins multiple times and submitted formal complaints, but the issue remains unresolved, and I have not received satisfactory proof that the funds were actually sent.

I have now contacted Skrill and requested an investigation to confirm whether these payments were ever received, rejected, or returned.

I am asking Blaze Spins to provide proof of payment for both withdrawals, including the relevant Skrill transaction/payment references, or to release the €5,822.40 owed to me.

I have attached screenshots of the withdrawals from Blaze Spins.

Resolved

€5,822

Delays and withdrawal denied

Good Afternoon everyone,

My name is < full name removed >, player 1643158

After successfully passing the KYC procedure in two months on the 28th of December 2025 (evidence showed in email),

my withdrawal on the third of february was denied and I received another email asking for a video verification,

which I have sent immediately.On the same day, I requested the support to send me an answer to be sure they recieved the video, but no answer ever came.

I have sent another email on the 8th of april 2026 (two months later), but no answer recieved.

Today 7th of August 2026, I formally demand Blaze Spins (registration number 129024 Marshall Islands) to proceed with the withdrawal.

Best Regards.

Unresolved

€1,000

Declined payment due to technical error

19 july I deposited €50 on blazespins and took a 100% match bonus. That same evening I submitted a withdrawal request for the amount of €150. Not long after, I got an email stating there was a technical issue, and that I should try and make a withdrawal again in 12 hours. I contacted support to ask about the technical issue but they were unresponsive.

I made a new withdrawal request after 12+ hours, and the payment was declined due to removal of the bonus. Their email said, "Once that is completed, you’ll be able to submit a new withdrawal request without any issues."

I submitted a new request right after but again I got an email saying there was a technical error, and i should try again in 12 hours. This is unacceptable.

I would like blazespins to process my withdrawal. There are no technical deposit issues but consistently technical withdrawal issues? And the wait time of 12 hours to try again? For what, to get a new email for the third time saying there was a technical issue and wait another 12 hours? They claim they process payouts in 15 min., which just adds insult to injury.

We are talking about a small withdrawal of €100. €95 actually due to a withdrawal fee of €5. My deposit was €50, so it's only €45 profit.

Resolved

€100

Verification pending since June 14th

Hi there.

I hope you are well.

I made a withdrawal on the 14th June for €1206.5.

I was then asked to submit a couple of documents for KYC. I did so the same day.

I followed this up and was told it will be 5 working days. This has more than passed. And yet still no progress.

I've followed this up and made a formal complaint.

I would appreciate any assistance you can provide with this matter.

Kind regards.