Complaint #48 Blaze Spins Casino

Verification pending since June 14th

By Sleepy11

3 weeks ago

Message on forum

Hi there.

I hope you are well.

I made a withdrawal on the 14th June for €1206.5.

I was then asked to submit a couple of documents for KYC. I did so the same day.

I followed this up and was told it will be 5 working days. This has more than passed. And yet still no progress.

I've followed this up and made a formal complaint.

I would appreciate any assistance you can provide with this matter.

Kind regards.

Disputed Casino Blaze Spins Casino

Reason Verification issues

Amount €1206.5

Discussion

AskGamblers

• Support Team

1 week ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Sleepy11

• Portugal

1 week ago

Hi there.

I can confirm I have now received the funds.

Thank you for your help in this matter.

Kind regards.

AskGamblers

• Support Team

2 weeks ago

Dear @Sleepy11,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Blaze Spins Casino

• Representative

2 weeks ago

Dear @Sleepy11 and @AskGamblers Team,

Thank you for your response.

We can confirm that following the resubmitted request, the player's withdrawal has now been successfully processed and fully paid out from our end.

As all eligible funds have been successfully dispatched and the account remains fully verified, we now consider this matter resolved and the case successfully closed.

Thank you to both the player and the AskGamblers team for your cooperation and patience throughout this process.

Best regards,
Nick
Blaze Spins Casino

Blaze Spins Casino Complaint Stats

Resolved 12 / 12

Avg. Amount $396

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Blaze Spins Casino Complaints

See all complaints for this casino

Verification has still been pending since 5 days

Verification has still been pending since 5 days. I tried contacting support. They said they have a maximum of 5 days to review my documents. Told them 5 days has been reached. They said they are not the KYC team and couldnt do nothing.

I made one deposit with them, tried to withdraw send me to KYC (normal) the review of 5 days is a nonsense.

Resolved

$121

Withdrawal Stuck in Pending

Hello. On 2026-03-19 (21:55:09) I made my first withdrawal of 1000 euros from Blaze Spins casino. It was sent to me very fast as promised. It took them about 15 minutes.

After that I made my second withdrawal of another 1000 euros on 2026-03-19 (21:12:50). It was rejected, because only one withdraw is allowed per 24 hours period. Ok, fine - I can wait. I respect rules. Meanwhile my money after that and until today is stuck in “Pending” status. It’s is not yet transferred to my Skrill account and also it is not back in casino account. It’s just somewhere in the middle of nowhere and I don’t have access to it.

After 24 hour period passed, I contacted couple times Blaze Spins Live support about this situation. They told me, they can’t help me, because they don’t manage withdraws and they don’t have any updates about my situation. So only thing, they could do, was forward me to Blaze Spins email support. Fine.

I contacted 4 times Blaze Spins support team by using email. First time it was 2026-03-21 (17:32). They replied to me within one hour. Told me, they have technical issues and I should check my withdrawal status in next 12 hours. I waited another 24 hours and nothing changed. So I again contacted them using email support on 2026-03-22, 2026-03-23 and 2026-03-24. This time, they just ignored me and did not respond at all.

1 week have passed since I made my withdrawal to my Skrill account, but it still have not received my won money. I request Blaze Spins to immediately transfer my money to my account and issue will resolved. Thank you!

I also sincerely ask AskGamblers to help me in this situation. I can provide you with all details and screenshots at your request about this situation. Thanks!

Resolved

€1,000

Verification take too long times

I am submitting this complaint because I won 50 dollars but I am currently unable to withdraw my funds. My documents have been pending verification for over two weeks. I have contacted customer support, but I have not yet received a clear update. I would appreciate assistance in completing the verification process and having my withdrawal reviewed as soon as possible. Thank you.

Resolved

My KYC takes Forever

I need help with KYC on blazespins =(

Its been pending for a few weeks, their chat is to no help and when i email i get no answer.

Hopefully typing here speeds up the process and helps me with this issue.

I hope you will help me, as well as other users with delayed KУС verification in this project.

Good luck to everyone!

Resolved

Malicious software and casino is not resolving it

I always get a prompt by my browser saying this site has malicious software which makes me uncomfortable in using the site I don't have many casinos I use anymore and blaze spins may be excluded from my list if they don't fix this please help get this done they said they forwarded to technical team a few days ago and there's been no response I will email files to support to attach to this as site wont allow it to be uploaded

Resolved

KYC takes forever

I need help with KYC on blazespins!

Its been pending for a few weeks, their chat is to no help and when i email i get no answer.

Funny how most sites verify within minutes but here they go forever.

Hopefully typing here speeds up the process and helps me with this issue.

Let me know if you need any other info

Best regards

Resolved

KYC delayed for 10 days for no reason and no reply to my messages

Below I will summarize the problem:

1.December 26th-I tried to request a withdrawal via crypto, wallet was not active so I asked help. Same day, Andrew from Customer Support Team said they would investigate what the problem was. Nothing about any KYC. Later, same Andrew advised me to try another withdrawal method. Again, no KYC mentioned.

2.After 4 days of silence, Zack from Customer Support Team told me that a KYC is needed, even if they advertise no KYC for crypto(but whatever) so I must upload the required documents.

3.I uploaded all documents 10 days ago. They are still pending. No reply if I asked via email what the matter was and why the unusual delay.

4.I kept asking questions to customer support team via email. No reply whatsoever. I sent them yesterday a formal complaint trying to solve the matter internally, then a reminder today. Complete silence.

If necessary, I can provide print screens with all the emails I sent. I attach the last one.

Resolved

KYC verification process delayed

It's more than 7 days, and verification isn't showing progress, still pending.

When I contact customer support, he doesn't know anything about the verification process.

I emailed Baze Spins support, but that doesn't work either.

I have 50 bucks on this site, and i can't withdraw

Resolved

$50

No progress in KYC process

Hello!

I signed up and played for a bit, and then won 500€ in roulette.

I then tried to withdraw and was prompted to do a KYC process, which I did right away on the same day I registered my account and played (09.12.2025)

The website and the customer service state repeatedly that the process will take at the utmost 3 days to be completed, and I am now waiting for more than 12 days with no progress or reaction whatsoever.

I have spoken to the live chat on the website, who says they can’t do anything as they are not the accounts team, and I’ve written at least 2 emails with absolutely no response.

I am therefore lost and out of options on what to try next. I, therefore, would be very thankful for any help!

My demand is simply to get the kyc process done and my withdrawal.

Thank you!

Rejected

€500

Casino not paying

Just won an important amount and suddenly the casino was not able to pay my withdrawal. As a reminder there is a daily limit (2500 usd). Since 3 days they pretend to have a technical issue to pay out.
When it started, they asked me to try 1000 usd only and of course it worked…
Anyway… 24 hours later, impossible to withdraw. 3 days they give me the same answer. Problem with their payment process program and I am still not able to withdraw.
My withdrawal is still in a pending status.

Resolved

€1,617