KYC takes forever

Verification has still been pending since 5 days. I tried contacting support. They said they have a maximum of 5 days to review my documents. Told them 5 days has been reached. They said they are not the KYC team and couldnt do nothing.

I made one deposit with them, tried to withdraw send me to KYC (normal) the review of 5 days is a nonsense.

Hello. On 2026-03-19 (21:55:09) I made my first withdrawal of 1000 euros from Blaze Spins casino. It was sent to me very fast as promised. It took them about 15 minutes.

After that I made my second withdrawal of another 1000 euros on 2026-03-19 (21:12:50). It was rejected, because only one withdraw is allowed per 24 hours period. Ok, fine - I can wait. I respect rules. Meanwhile my money after that and until today is stuck in “Pending” status. It’s is not yet transferred to my Skrill account and also it is not back in casino account. It’s just somewhere in the middle of nowhere and I don’t have access to it.

After 24 hour period passed, I contacted couple times Blaze Spins Live support about this situation. They told me, they can’t help me, because they don’t manage withdraws and they don’t have any updates about my situation. So only thing, they could do, was forward me to Blaze Spins email support. Fine.

I contacted 4 times Blaze Spins support team by using email. First time it was 2026-03-21 (17:32). They replied to me within one hour. Told me, they have technical issues and I should check my withdrawal status in next 12 hours. I waited another 24 hours and nothing changed. So I again contacted them using email support on 2026-03-22, 2026-03-23 and 2026-03-24. This time, they just ignored me and did not respond at all.

1 week have passed since I made my withdrawal to my Skrill account, but it still have not received my won money. I request Blaze Spins to immediately transfer my money to my account and issue will resolved. Thank you!

I also sincerely ask AskGamblers to help me in this situation. I can provide you with all details and screenshots at your request about this situation. Thanks!

I am submitting this complaint because I won 50 dollars but I am currently unable to withdraw my funds. My documents have been pending verification for over two weeks. I have contacted customer support, but I have not yet received a clear update. I would appreciate assistance in completing the verification process and having my withdrawal reviewed as soon as possible. Thank you.

I need help with KYC on blazespins =(

Its been pending for a few weeks, their chat is to no help and when i email i get no answer.

Hopefully typing here speeds up the process and helps me with this issue.

I hope you will help me, as well as other users with delayed KУС verification in this project.

Good luck to everyone!

I always get a prompt by my browser saying this site has malicious software which makes me uncomfortable in using the site I don't have many casinos I use anymore and blaze spins may be excluded from my list if they don't fix this please help get this done they said they forwarded to technical team a few days ago and there's been no response I will email files to support to attach to this as site wont allow it to be uploaded

Just won an important amount and suddenly the casino was not able to pay my withdrawal. As a reminder there is a daily limit (2500 usd). Since 3 days they pretend to have a technical issue to pay out.
When it started, they asked me to try 1000 usd only and of course it worked…
Anyway… 24 hours later, impossible to withdraw. 3 days they give me the same answer. Problem with their payment process program and I am still not able to withdraw.
My withdrawal is still in a pending status.

I am submitting this complaint because Blaze Spins removed my active $100 VIP Chip bonus while I was still wagering it, which caused the loss of my entire bonus balance of €118.75. I had spent around two hours completing the wagering requirements, and I only had about €150 left to wager out of €2580 when the bonus suddenly disappeared in the middle of a blackjack round. There was no warning and no indication that the bonus was about to expire or end.

When I checked the bonus window before this happened, it clearly showed that the bonus still had 1 day and 18 hours remaining. The countdown was running normally, and I had no message or alert that the promotion was near expiry. This makes the sudden removal of the bonus extremely questionable.

Right after the balance disappeared, I immediately contacted Live Chat. The agent checked my account and told me that “everything seems in order from what I can tell” and that “all looks good from our side.” In other words, their system showed no expiration, no violation, and no reason why the bonus would suddenly vanish. The agent could not explain what happened and told me to email their accounts team.

However, when I contacted support by email, the explanation changed completely. They claimed the bonus had “expired” because the promotion was available for two days. This is both incorrect and inconsistent. The email offering the VIP Chip was sent on November 11 at 13:56, which means a two-day validity would end on November 13 at 13:56. My bonus was removed around 02:00 on November 13, almost 12 hours earlier than even their own “2-day” argument would allow. In addition, the bonus timer displayed on the casino’s interface still showed more than 1 day 18 hours left at the time of removal, which contradicts their explanation entirely.

To summarize, their system showed the bonus was active and not expiring soon, I was nearly finished wagering, Live Chat confirmed there were no issues or indications of expiry, and yet the bonus was removed early and without justification. The conflicting explanations between Live Chat and the accounts team raise further concern.

I am asking for the bonus to be reinstated with the correct remaining wagering, and for my €118.75 balance to be restored. I also request a clear technical explanation for why an active bonus with more than a full day remaining was removed automatically, especially while wagering was almost completed.