Withdrawal delayed with no proper response

I made a withdrawal on the 9th of August.

Casino agents confirmed it was approved for payout.

After 96 hours, the casino cancelled the payment and stated the bank rejected it. I had to do a second withdrawl and wait another 96 hours, which expires tomorrow.

After contacting the Bank, they gave confirmation in an email that no $900 payment was received or deposited into my bank. All chat logs have been documented.

They are withholding my funds and accusing the bank of declining payment and also abusing myself for canceling payment, which I didn't.

I just want my funds paid out without the runaround

On 10 July 2026, I had €9,000 in pending withdrawals. I requested that my account be restricted because I suffer from a gambling addiction. As a result, my account was restricted and eventually closed to prevent me from losing the €9,000 that was in my account. They closed my account.

The casino paid €3,000 on 10.07.2026 and informed me that the remaining €6,000 would be paid manually. However, to this day, I have not received the remaining funds.

I provided my bank account details exactly as requested and fully complied with all of their instructions. They have since stated that they are carrying out additional checks. However, they have refused to explain what these additional checks are or why they are necessary.

I therefore request the immediate withdrawal and payment of my remaining account balance of €6,000 to my bank account without any further unnecessary delay.

Hello,

I won about 50.000 kroner on the 21/6. I have used my own money, no bonus. They have a time limit of 96 hours. And they have a limit of withdrawals of 5000 per day, and three withdrawals can be waiting for approval at the same time. I got paid about 5000 two days after I asked for the withdrawals.

Then it all stopped. I have now 15.000 waiting to be processed, 30.000 that I haven’t been able to even ask for a withdrawal from.

I have been asking them why it’s been delayed, and they give me the same reason every time. That it’s delayed and the financial department is currently reviewing this.

And that’s kind of strange because I already have gotten 5000.

I have tried to verify my account, but it says I don’t have to do that.

It’s frustrating that they don’t have any real reason why they hold back my winnings, and I can’t do anything about it.

BillyBets casino offered me a 33% bonus via email. The email clearly says the max bonus is 777 EUR and the max win is 1500 eur.

I fulfilled the wagering requirements and had a 1600 EUR balance after the wager.

Instead of lowering my balance to 1500 EUR, they lowered my balance to 333eur.

Now they are saying the maximum win from that deposit bonus is 5x the bonus amount and asking me to check their rules. However, their own rules say, 5x bonus maximum cashout applies only for NO-DEPOSIT bonuses. And again, this specific deposit bonus should have a 1500 EUR maximum cashout as written in the email. Attached is the bonus, their casino rules, and their chat, which is giving wrong information

Their chat is also all the time saying different things, like: the email says maximum bonus is 1500 EUR, when the email actually doesn't say that, it says maximum win is 1500 EUR.