Complaint #6 BillyBets Casino

Withdrawal delayed with no proper response

By jiren8

3 months ago

I got free spins, played through, made a verification deposit, and submitted a withdrawal.

Their timeline was 96 hrs of working days. I made a withdrawal request on 21 Feb, but the withdrawal has not been credited, even after a week.

Support is responding that they have escalated the issue, but still no withdrawal arrived.

After wagering, withdrawal came around 16 euros, and I made another withdrawal request on 27 Feb, which is under their 96 hrs timeframes.

Kindly look forward to the resolution from the team.

Thanks.

Disputed Casino BillyBets Casino

Reason Delayed payment

Amount ₹3300

Discussion

AskGamblers

• Support Team

3 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

jiren8

• 3 reviews

3 months ago

Hi Askgamblers team,
Winnings has been credited. Thanks for the help and support I'm resolving the issue. You can please close the complaint.

Hi Billybets team,
Thanks for the prompt response and giving a resolution.

AskGamblers

• Support Team

3 months ago

Dear @jiren8,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

BillyBets Casino

• Representative

3 months ago

Dear jiren8,

We are pleased to inform you that the released amount of 4823 INR is credited in your account.

Thank you for your cooperation and patience.

Kind Regards,
BillyBets Team

BillyBets Casino Complaint Stats

Resolved 2 / 2

Avg. Amount $905

Avg. Complaint Duration 19 days

Avg. Response Time 2 days

BillyBets Casino Complaints

See all complaints for this casino

Refusing to pay the maximum cash out

BillyBets casino offered me a 33% bonus via email. The email clearly says the max bonus is 777 EUR and the max win is 1500 eur.

I fulfilled the wagering requirements and had a 1600 EUR balance after the wager.

Instead of lowering my balance to 1500 EUR, they lowered my balance to 333eur.

Now they are saying the maximum win from that deposit bonus is 5x the bonus amount and asking me to check their rules. However, their own rules say, 5x bonus maximum cashout applies only for NO-DEPOSIT bonuses. And again, this specific deposit bonus should have a 1500 EUR maximum cashout as written in the email. Attached is the bonus, their casino rules, and their chat, which is giving wrong information

Their chat is also all the time saying different things, like: the email says maximum bonus is 1500 EUR, when the email actually doesn't say that, it says maximum win is 1500 EUR.

Resolved

€1,500