Complaint #4 BillyBets Casino

Refusing to pay the maximum cash out

By mikkolaitala

4 months ago

BillyBets casino offered me a 33% bonus via email. The email clearly says the max bonus is 777 EUR and the max win is 1500 eur.

I fulfilled the wagering requirements and had a 1600 EUR balance after the wager.

Instead of lowering my balance to 1500 EUR, they lowered my balance to 333eur.

Now they are saying the maximum win from that deposit bonus is 5x the bonus amount and asking me to check their rules. However, their own rules say, 5x bonus maximum cashout applies only for NO-DEPOSIT bonuses. And again, this specific deposit bonus should have a 1500 EUR maximum cashout as written in the email. Attached is the bonus, their casino rules, and their chat, which is giving wrong information

Their chat is also all the time saying different things, like: the email says maximum bonus is 1500 EUR, when the email actually doesn't say that, it says maximum win is 1500 EUR.

Disputed Casino BillyBets Casino

Reason Declined payment

Amount €1500

Discussion

AskGamblers

• Support Team

4 months ago

Dear @mikkolaitala,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

BillyBets Casino

• Representative

4 months ago

Dear Mikkolaitala,

We have successfully received your banking credentials, and your withdrawal is now being processed.

We will provide a formal notification as soon as the transaction has been finalized.

Kind regards,
Billybets Team

BillyBets Casino

• Representative

4 months ago

Dear All,

We have contacted the player to request their full banking credentials.

This information is required to facilitate the manual transfer of the remaining funds to their designated bank account.

Kind Regards,
Billybets Team

mikkolaitala

• 2 reviews

4 months ago

But i cant withdraw the monet because they have added wager on the amount they refunded. I have already wagered ny original deposit amount for over 45x times, so i dont know how i should again wager the 1170 euros??

BillyBets Casino Complaint Stats

Resolved 2 / 2

Avg. Amount $905

Avg. Complaint Duration 19 days

Avg. Response Time 2 days

BillyBets Casino Complaints

See all complaints for this casino

Withdrawal delayed with no proper response

I got free spins, played through, made a verification deposit, and submitted a withdrawal.

Their timeline was 96 hrs of working days. I made a withdrawal request on 21 Feb, but the withdrawal has not been credited, even after a week.

Support is responding that they have escalated the issue, but still no withdrawal arrived.

After wagering, withdrawal came around 16 euros, and I made another withdrawal request on 27 Feb, which is under their 96 hrs timeframes.

Kindly look forward to the resolution from the team.

Thanks.

Resolved

₹3,300