Hi, I opened my account in Betsafe.com casino nearly a year ago but right after my deposit my account was locked and I could not use my 200euro to play.
after I contacted betsafe support recently, I have been asked to provide my personal documents, and after my account was opened , I have been told that i need to wager my deposit once and withdraw it only back to my neteller account. After I reopened again my neteller account, I made a withdrawal , but then they changed their decision again and told me that I can withdraw it only to my bank account. I asked to keep my privacy with my bank but they ignored my request and refuse to pay me back to my neteller , as they promised me first. please read their email to me :
From: Betsafe Customer Service
To: < email removed >
Sent: Wednesday, 18 January 2012, 17:27:12
Subject: RE: new withdrawal--Fw: Withdrawal <<#892566-4298308#>>
Yes, we have checked and you have wagered the deposit now, but you still need to withdraw to your Neteller account as mentioned before. Your initial deposits were made by that method.
Feel free to contact us again should you have any further questions.
Betsafe Customer Support
Safepay Malta Limited
Tel: 0044-808-2800 766
Your tracking ID for this inquiry is 4298308.
I have no idea how this casino really works and how they make their decision
but one thing is for sure, I followed exactly their instructions to me and all I want
is to receive my money back to my neteller account.
thank you for your attention and help