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Betsafe Casino - Refuse to return my money!

Complaint Info
Disputed casino Betsafe Casino
Reason Declined payment
Amount € 200
Posted on July 23, 2014

Hi, I opened my account in Betsafe.com casino nearly a year ago but right after my deposit my account was locked and I could not use my 200euro to play.

after I contacted betsafe support recently, I have been asked to provide my personal documents, and after my account was opened , I have been told that i need to wager my deposit once and withdraw it only back to my neteller account. After I reopened again my neteller account, I made a withdrawal , but then they changed their decision again and told me that I can withdraw it only to my bank account. I asked to keep my privacy with my bank but they ignored my request and refuse to pay me back to my neteller , as they promised me first. please read their email to me :

From: Betsafe Customer Service

To: < email removed >

Sent: Wednesday, 18 January 2012, 17:27:12

Subject: RE: new withdrawal--Fw: Withdrawal <<#­892­566­-42­983­08#­>>

Hi Eileen,

Yes, we have checked and you have wagered the deposit now, but you still need to withdraw to your Neteller account as mentioned before. Your initial deposits were made by that method.

Feel free to contact us again should you have any further questions.

Best regards,


Betsafe Customer Support

Safepay Malta Limited

Tel: 0044-808-2800 766

Your tracking ID for this inquiry is 4298308.

I have no idea how this casino really works and how they make their decision

but one thing is for sure, I followed exactly their instructions to me and all I want

is to receive my money back to my neteller account.

thank you for your attention and help

Posted on February 1, 2012


Problem Solved.

After complaining against Betsafe for their unfair treatment

they changed their mind and eventually processed my

withdrawal to my neteller account.

thank you for your help


Posted on February 1, 2012

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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