Complaint #63
Betsafe Casino
Delaying big payout for no reason
6 years ago
Hello,
I've been using on-line casinos for a while. I was encouraged by positives reviews of betsafe and decided to open an account with them. Made a few deposits and a few successful withdrawals around 5000 Euros each. My account has been verified.
Lately I've been very lucky on roulette and managed to request 2 withdrawals for 66000 Polish zloty (around 15000 Euro) & 180000 Polish zloty (around 42000 Euro). It happened on the same night, to be specific one was requested on 10/08/2019 at 01:27 AM & second one was requested on 10/08/2019 at 02:02 AM.
The casino is advertising that most of the withdrawals are processed within 24 hours. I understand due to the high amount this could take a little bit longer. I was chatting with their support and was informed there are some additional security checks and it could take 1-3 business days. I was patient but I was checking for an update daily and always was told that the relevant team is working on it and it will be processed as soon as possible.
On the 13/08/2019 I received a phone call from Tomasz - he said he is from the loyalty / VIP department at betsson. He was very polite and explained that from their end everything has been checked and the only thing we are waiting is the game provider to give a green light. He didn't give me much of details but said it all should be sorted by the end of the 14/08/2019.
Nothing has changed since, my 2 withdrawals are still pending and every time I contact their support I am being told the same story - the relevant team is working on it and they cannot tell me how long this might take.
I am feeling very frustrated and hopeless now and I feel I have no other choice than submitting a complaint here.
I advise you stay away from them if you play big, as you might experience some issues when trying to withdrawal your winnings.
I hope this can be sorted.
I appreciate your help.
Kind Regards,
S
I've been using on-line casinos for a while. I was encouraged by positives reviews of betsafe and decided to open an account with them. Made a few deposits and a few successful withdrawals around 5000 Euros each. My account has been verified.
Lately I've been very lucky on roulette and managed to request 2 withdrawals for 66000 Polish zloty (around 15000 Euro) & 180000 Polish zloty (around 42000 Euro). It happened on the same night, to be specific one was requested on 10/08/2019 at 01:27 AM & second one was requested on 10/08/2019 at 02:02 AM.
The casino is advertising that most of the withdrawals are processed within 24 hours. I understand due to the high amount this could take a little bit longer. I was chatting with their support and was informed there are some additional security checks and it could take 1-3 business days. I was patient but I was checking for an update daily and always was told that the relevant team is working on it and it will be processed as soon as possible.
On the 13/08/2019 I received a phone call from Tomasz - he said he is from the loyalty / VIP department at betsson. He was very polite and explained that from their end everything has been checked and the only thing we are waiting is the game provider to give a green light. He didn't give me much of details but said it all should be sorted by the end of the 14/08/2019.
Nothing has changed since, my 2 withdrawals are still pending and every time I contact their support I am being told the same story - the relevant team is working on it and they cannot tell me how long this might take.
I am feeling very frustrated and hopeless now and I feel I have no other choice than submitting a complaint here.
I advise you stay away from them if you play big, as you might experience some issues when trying to withdrawal your winnings.
I hope this can be sorted.
I appreciate your help.
Kind Regards,
S
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