Complaint #9 BetRepublic Casino

The money has still not been received

By Kerim A.

3 weeks ago

I would like to file a complaint regarding a 400 CHF withdrawal from BetRepublic.

It has now been 3 business days since I requested my withdrawal, and the money has still not been received.

I contacted BetRepublic’s customer support to ask for an explanation. They only told me that there was an “unexpected delay”. They did not provide any further explanation, nor did they give me any estimated date or timeframe for when my withdrawal will be processed.

I understand that unexpected delays can sometimes happen, but I believe that after 3 business days I should at least receive a clear explanation and a reasonable timeframe.

Withdrawal details:

Amount: 400 CHF
Time elapsed: 3 business days
Withdrawal status: Verification...
BetRepublic’s response: “Unexpected delay”
No specific payment date or timeframe was provided.

I would appreciate AskGamblers’ assistance in contacting BetRepublic and helping me resolve this issue.

I simply want my 400 CHF withdrawal to be processed and paid, or at least to receive a clear explanation regarding the reason for the delay and when I can expect to receive my funds.

Thank you for your assistance.

Disputed Casino BetRepublic Casino

Reason Delayed payment

Amount CHF400

Discussion

AskGamblers

• Support Team

2 weeks ago

Dear @KerimAvdi,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

BetRepublic Casino

• Representative

3 weeks ago

Dear Kerim A,

We are pleased to inform you that your withdrawal of 400 CHF has been successfully processed, and the funds were dispatched from our end on September 11, 2026.

The funds may take between 3 and 5 business days to reflect in your account, however, this timeframe is contingent upon the payment method utilized and the standards of your bank.

Please be advised that at this moment, we do not observe any pending withdrawals or an active balance associated with your account.

We trust that this information will assist in clarifying the matter for you.

Our team extends its best wishes for your future endeavors.

Warm regards,

BetRepublic Casino team.

AskGamblers

• Support Team

3 weeks ago

Dear BetRepublic Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

BetRepublic Casino Complaint Stats

Resolved 7 / 7

Avg. Amount $597

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

BetRepublic Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 7 out of 7 complaints in this category have been resolved.

This operator's average complaint duration is 7 days, while the average duration across all operators is 8 days.

BetRepublic Casino Complaints

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35000 HUF withdrawal delayed for 5 business days

I requested a withdrawal of 35,000 HUF from BetRepublic on Thursday. The withdrawal was made to my bank card.

It has now been 5 business days, and the withdrawal is still showing as “Under Review – Your transaction request is being processed.”

I have contacted BetRepublic's live chat several times and also contacted their support team by email. They repeatedly asked me to be patient and stated that their Financial Department is aware of the delays.

BetRepublic's support team also informed me by email that, according to their Terms and Conditions, withdrawal requests are normally processed within 3 business days. However, my withdrawal has already exceeded this timeframe.

I have not been told that my withdrawal was rejected, and I have not been informed that any additional documents or verification are required from me.

I would like AskGamblers to help me investigate this delayed withdrawal and assist me in receiving my 35,000 HUF.

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I am submitting a complaint regarding a delayed €400 withdrawal from BetRepublic Casino.

I requested the withdrawal on 26 August 2026 at 13:48:46 using Withdraw to Card.

Transaction ID: d5ae1601-4ddd-4b5a-882e-feb0a009242b

As of 1 September 2026, the withdrawal is still shown as “Under Review” and has not progressed to the Approved, Processed or Completed stages.

BetRepublic's terms state that the finance department processes withdrawal requests within 3 business days, subject to the conditions stated in their terms. During my conversations with customer support, I was specifically told that the 3-business-day period would be completed on 31 August.

I have contacted BetRepublic support repeatedly. Their representatives have told me that my account is in good standing, that the withdrawal is being processed, that the relevant department is aware of the delay, and that it will be processed as soon as possible.

No additional verification documents have been requested from me and support has not identified any specific problem with my account or withdrawal.

Despite repeatedly asking what specifically is preventing my withdrawal from being approved, I have not received a concrete explanation. The withdrawal remains under review.

I have now also submitted a formal written complaint directly to BetRepublic.

I am requesting AskGamblers' assistance in having BetRepublic process and pay my €400 withdrawal without further unnecessary delay.

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I am asking for your assistance regarding my unresolved withdrawal issue with BetRepublic Casino.

On July 1, 2026, I submitted a withdrawal request for CAD $550.

Withdrawal Request ID: 44d18e4d-a059-4423-8526-bdd794e7d402

As of today, my withdrawal has still not been processed, and there has been absolutely no progress or update on my request.

I have contacted BetRepublic's customer support numerous times through their live chat. Unfortunately, every response has been the same generic message stating that my withdrawal is "still being processed" or "under review." No one has provided any meaningful explanation, timeframe, or actual assistance.

It has now been more than three business days since I requested the withdrawal. According to BetRepublic's own website and Terms & Conditions, withdrawals are expected to be processed within three business days. Despite this, my request remains pending without any valid reason.

I am simply asking to receive my legitimate winnings. I deposited my own funds, complied with the casino's requirements, and now I am unable to access my money.

I kindly ask AskGamblers to help resolve this matter and encourage BetRepublic to process my withdrawal without any further unnecessary delay.

I have attached screenshots of my communication with BetRepublic's support team as evidence of my repeated attempts to resolve this issue directly.

Thank you for your time and assistance.

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I am writing to submit a complaint regarding the delay of my withdrawal request from BetRepublic.

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Withdrawal ID: 3c5ec182-797e-4dfb-a436-ea6d464a3221

Amount: 76 USD

Submission Date: 13th

I have reviewed the casino’s terms and conditions, where it is stated that withdrawals take a minimum of 3 business days to process. This period has already passed, yet I have not received my funds.

I am extremely frustrated with this delay, especially since the stated withdrawal timeframe has already been exceeded. The continued failure to process my withdrawal is causing me to question the fairness and reliability of this casino’s practices, and it raises concerns about whether this could be a fraudulent activity.

I have contacted their support team regarding this issue, but the responses have not provided a proper resolution or a clear explanation for the delay.

I kindly request AskGamblers to investigate this matter and assist in ensuring that my withdrawal is processed without further delay.

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Kind regards,

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