Complaint Regarding Delayed Withdrawal Processing

Hello. I hope you can help me. I found this casino here at the beginning of March and thought I would try it out. I won some small amounts, I requested a few withdrawals, and after a few days I received them. I deposited again and won a few more times. I requested a withdrawal again, first on March 28th and then at the beginning of April. I still haven't received my money. The customer service can't or won't help me, I always get the same answer.Calm down, my money is safe, let me wait a little longer. I've been getting these kinds of responses for three weeks now. Could you help me? Best regards,

I played the deposit bonus they offered at the casino on March 10, 2026. I deposited €200 and after playing for a long time, I was able to roll over the bonus and the balance to withdraw was €1962. I submitted a withdrawal request the same day, but a few days later my withdrawal was canceled, and I couldn't withdraw my money anymore. I verified my account correctly and everything went through in the end, but my account is still not fully verified, even though all the documents I uploaded went through. No additional documents are currently required. It's been over two weeks since my last upload, and I've been asking customer service almost every day why my account is still not verified. Every time I just get the answer: "It'll take a while, we'll get back to you by email". However, it's been so long that this just seems like unnecessary delay... Thank you in advance for your help! I hope this can be sorted out as quickly as possible.