Complaint #5 Betovix Casino

Withdraw 8500 dollars

By ken_ferguson_62

1 year ago

Hi, I made a deposit at this casino on June 5th, didn't take any bonuses, won about $9000, uploaded documents for verification, and they still haven't verified the documents or paid out the money. They don't reply to me in the online chat or via email. Please help me with the payout.I don't understand whether they are scammers or not, since they haven't replied to my messages anywhere for three days.

Disputed Casino Betovix Casino

Reason Delayed payment

Amount $8500

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

We regret to inform you that following the submitter's confirmation that the issue, subject to this dispute, has already been raised with the relevant regulatory body and, taking into account the fact that the parties did not reach a mutual agreement of settling the dispute, the AskGamblers Complaint Team has no other option but to close this complaint as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

As soon as the AskGamblers Complaint Team is notified about the regulator's final decision on the case, we will comply and mark this complaint accordingly.

ken_ferguson_62

1 year ago

I am waiting for a response from the forum administration and from the licensee, I also hope that if the winnings are not paid, the betovix casino will be blacklisted

Betovix Casino

• Representative

1 year ago

We respect your right to contact forum administrators and the licensing authority, and we welcome any review of our handling of this matter.

We have been fully transparent from the beginning and have already CC’d the Anjouan licensing authority (AOFA) in all relevant communications. Our actions are strictly aligned with our Terms and Conditions and based on regulatory standards that apply to jurisdictions requiring local licenses — such as Russia.

To be clear:

- You confirmed agreement to our Terms and Conditions upon registration.

- Your country of residence requires a local license for gambling, which we do not possess.

- The restriction is based on jurisdictional legality, not on a front-end country list.

- This policy is in place to protect both our business and players from legal conflicts.

We have already offered, in good faith, to refund your full deposit, which remains available to you. However, as your account is not eligible to use our services, winnings cannot be paid in accordance with our T&Cs.

ken_ferguson_62

1 year ago

I am waiting for a response from the forum administration and from the licensee, I also hope that if the winnings are not paid, the betovix casino will be blacklisted

Betovix Casino Complaint Stats

Resolved 0 / 4

Avg. Amount $3,706

Avg. Complaint Duration 6 days

Avg. Response Time 1 day

Betovix Casino Complaints

See all complaints for this casino

Casino delaying my payment for a 40 days

Betovix casino has been unable to process my withdrawal request and verify the documents for about 40 days. I won at this casino at the end of May around 2000 euro, so there's a step-by-step verification process, so I uploaded the last requested documents on June 21 and since that moment they still haven't been verified. Also, the chat in this casino does not work, the agents are never in touch, and the support does not respond to mail.
I ask Askgamblers team to help me to resolve my issue, may be casino manager will answer here.

Unresolved

€2,000

My account was blocked without giving a reason

Good day. I want to file a complaint against this company. I had the following situation.

I made two sports bets, both were refunded. After that I received an email notification that my account would be blocked for breaking the rules, but it didn't say what rules I had broken! The message said that I could contact the company by email to clarify the reasons (screenshot 1).

I sent them a letter with a proposal if I violated something, although I do not understand the reason for the violation, since I did not receive information on this issue. My proposal was the following: I offered them to return my deposit and we part peacefully forever (Screenshot - 2) But I did not receive any answer.

I ask you for help, if possible, because I believe that I have been treated unfairly.

Unresolved

$52

3800 euros were withheld from my gaming account and the account was closed

Hello, a very interesting story happened with these newcomers to the market, I came to them, started playing, lost, won everything as always, they handed me a VIP statute and everything was fine. Then suddenly they started cancelling my bets due to an error by their provider)) (attaching a screenshot).I think, okay, I’ll play live, win in live, make requests to withdraw funds, and at this stage they already decided to remove my VIP status and began to withhold funds, then they have weekends, no working days, or something else. Later they requested additional verification, which I successfully passed. (attaching a screenshot) . After that I decided to withdraw my funds in the amount of about 4300 euros. I received the first withdrawal of 500 euros, after that I waited another 3 days and on the 4th day they sent me an interesting letter. (attaching a screenshot). To which I answer them that I did not violate anything and if you are already conducting some kind of investigation, then notify me of the time frame, to which I did not receive an answer. I was in good contact with them, often communicated with live support, everything was fine, but at that moment they decided to simply steal my money.

Unresolved

€3,800