Complaint #4 Betovix Casino

My account was blocked without giving a reason

By Robbinzon

1 year ago

Good day. I want to file a complaint against this company. I had the following situation.

I made two sports bets, both were refunded. After that I received an email notification that my account would be blocked for breaking the rules, but it didn't say what rules I had broken! The message said that I could contact the company by email to clarify the reasons (screenshot 1).

I sent them a letter with a proposal if I violated something, although I do not understand the reason for the violation, since I did not receive information on this issue. My proposal was the following: I offered them to return my deposit and we part peacefully forever (Screenshot - 2) But I did not receive any answer.

I ask you for help, if possible, because I believe that I have been treated unfairly.

Disputed Casino Betovix Casino

Reason Account closure

Amount $52

Discussion

AskGamblers

• Support Team

1 year ago

Dear Betovix Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Betovix Casino

• Representative

1 year ago

Dear Robbinzon,

After reviewing your account activity, we identified suspicious betting patterns. Specifically, you placed bets on a football market where the outcome was determined in the same second. This did not happen just once.

Such activity suggests an attempt to exploit a delay in market updates, which is a violation of our terms and conditions. Due to this, your bets were voided, and your account was blocked.

We take the integrity of our platform seriously and enforce our rules to maintain fair play for all users. If you have further inquiries, please refer to our terms and conditions or contact our support team.

Best regards,
Betovix Team

Robbinzon

1 year ago

The deposit amount was $52.

AskGamblers

• Support Team

1 year ago

Dear Betovix Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Betovix Casino Complaint Stats

Resolved 0 / 4

Avg. Amount $3,706

Avg. Complaint Duration 6 days

Avg. Response Time 1 day

COMPLAINT REFERRED BY AGCCS PARTNER Time2play (69)

Betovix Casino Complaints

See all complaints for this casino

Casino delaying my payment for a 40 days

Betovix casino has been unable to process my withdrawal request and verify the documents for about 40 days. I won at this casino at the end of May around 2000 euro, so there's a step-by-step verification process, so I uploaded the last requested documents on June 21 and since that moment they still haven't been verified. Also, the chat in this casino does not work, the agents are never in touch, and the support does not respond to mail.
I ask Askgamblers team to help me to resolve my issue, may be casino manager will answer here.

Unresolved

€2,000

Withdraw 8500 dollars

Hi, I made a deposit at this casino on June 5th, didn't take any bonuses, won about $9000, uploaded documents for verification, and they still haven't verified the documents or paid out the money. They don't reply to me in the online chat or via email. Please help me with the payout.I don't understand whether they are scammers or not, since they haven't replied to my messages anywhere for three days.

Unresolved

$8,500

3800 euros were withheld from my gaming account and the account was closed

Hello, a very interesting story happened with these newcomers to the market, I came to them, started playing, lost, won everything as always, they handed me a VIP statute and everything was fine. Then suddenly they started cancelling my bets due to an error by their provider)) (attaching a screenshot).I think, okay, I’ll play live, win in live, make requests to withdraw funds, and at this stage they already decided to remove my VIP status and began to withhold funds, then they have weekends, no working days, or something else. Later they requested additional verification, which I successfully passed. (attaching a screenshot) . After that I decided to withdraw my funds in the amount of about 4300 euros. I received the first withdrawal of 500 euros, after that I waited another 3 days and on the 4th day they sent me an interesting letter. (attaching a screenshot). To which I answer them that I did not violate anything and if you are already conducting some kind of investigation, then notify me of the time frame, to which I did not receive an answer. I was in good contact with them, often communicated with live support, everything was fine, but at that moment they decided to simply steal my money.

Unresolved

€3,800