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BetHard Casino - Not paying out

Complaint Info
Disputed casino BetHard Casino
Reason Delayed payment
Amount kr 14000
Posted on November 28, 2017

I got an email with a 50% bonus up to 1000 NOK.
then i made a full deposit on 2000, making my account to be 3000 NOK.
so i made some bets and won. suddenly my account was 11 700 nok, after few hours.
i was so happy, this is the first time i have made a big win like that.

further i checked my account, that my bonus was finished.
still so happy with my winnings.

before i stopped i tryed out casino, and my luck continued.
after finishing playing my account was up in 14 000 nok, making winnings to be 12 000
my biggest win ever!!

so i made a withdrawal on everything

next day
i try to login, a message comes up says my account is blocked
i contact support, they say bethard needs to make a security check.

this is 11 days ago
they have not done anything
and i have contacted them so many times

I find this extremely unfair, dishonest and highly unproffessional.

i will never let them steal my winnings like this
right now i dont know what to believe, i thought bethard was a serious company.
i have made deposit there once in a while, mostly losing
then when i finally win, this is what they do

betwoman Norway
Posted on November 28, 2017

Answer from bethard:

I apologise for the delay in the pay out of your withdrawal. However we noticed that the number stated in your contact details is invalid.

Please note that according to our terms and conditions it is your responsibility to keep you account details up to date.

2.2. An individual applying for registration warrants and represents that any information provided by it in its application form is true and correct. The individual has full responsibility to keep all account information updated at all times. Bethard will not register an account on behalf on any individual and, where an individual has already been registered, Bethard will cancel that individual's registration as a player if it becomes aware that individual has provided false information when registering as a player.

I made an account with them last summer or something.
after that I have changed my phone-number.

If they find this as a fair rule towards customers, then they can go ahead.
If customers have to be aware of every little thing - ONLY when they make a withdraw, but NOT after losing money.
is not important to update the phone-number as long as you lose, but when you win, then is damn important.

So, if bethard want to have a reputation of putting traps, and shitty rules on customers, they can go ahead,
but I will "honor" them real well out there on the web.

I still find this as stealing money, and I will not stop before I have all my winnings.

Posted on November 29, 2017

Good afternoon Scarlet, hope all is well!

After reviewing your case it´s sad to hear that you´ve experienced cashout issues with us. Normally we always aim to process all payments within 15 minutes.

In your specific case we needed to verify your account through a phone validation, however your phone number wasn´t in use anymore. After you provided us an alternative number we tried to get hold of you again, but without any success.

For us to proceed with your cashout we´d require for you answer our phone call and our caring CS team will be of your assistance from there.

Best regards,

betwoman Norway
Posted on November 30, 2017

After the phonecall, it ended as a happy ending.
ALL my winnings came to my bank account today.
Finally I can celebrate my winnings....YIPPI :d

Posted on November 30, 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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