'Random security check' ongoing for 1 month

Bethard refuses to pay out my winnings for 10103sek. They have payed out 5000sek to me for a week ago. I have got my credit card that I have used verified but now they want me to verify a credit card that I am not longer use and not have used since first of July.

I have sent them documents on request that shows that the Card is inactive. But they are still not satisfied. Now they want me to send them a picture of the Card with my name on and I cant do that since the card not longer exist. But they still demands me to verify this card that have nothing to do with the winnings I have made now. Before this week I have not played there since July. I have also received a payment in July when the card was active. I have never encountered this before and it feels that they just trying to delay the payment.

Hello Askgamblers,

I recently emailed Bethard Casino showing proof of a permanent Self Exclusion request which they did not follow through with.

They admitted fault for not closing the account when requested and also acknowledged that they would refund funds. I submitted all paperwork as per their request and was told I was a high priority with returning funds.

Now every day for the past week, all I've received from them is:

"The relevant department is still handling your case, we will get back to you as soon as we have further information"

Furthermore, I contacted them again today and have stated that it's with their "back office department". I feel that I am being spun around in circles with this case and need help.

Attached is the information that I provided to Bethard and also the emails with communication to Bethard.

The total amount of funds is €990

If you require any further information please let me know.

Kind regards,

Shandy37

Hello. I Made a deposit of USD 260 with Neteller method, did not receive any money. chatted with a person who said I had not completed the entire transaction. Neteller says it is guaranteed that they have sent the money and that bethard has received them. I have print screens on the entire payment but bethard opposes this as well.

I attach all the mail history with Bethard supports

Hi,

I initiated a few withdrawals from BetHard that have not been processed for over 2-3 weeks now. I have reached out to their support several times and each time I have been told that my request has been sent to the appropriate team. However, for a couple weeks straight, there has been no action on the withdrawal and the BetHard support team cannot tell me why the process is not being processed.

Bethard has taken over 10 days and has not processed my withdrawal.

On April 23rd I started my withdrawal, after which they asked for verification. That same week I provided everything that was asked, selfie with ID, ID, and e wallet statement and profile screenshot.

Since then Bethard has never contacted me about my withdrawal. I've only received responses that I had to ask for from live chat which could not tell me the status of my withdrawal.

Hi, I was playing at bethard casino over a month ago and won.

After that I asked for a withdrawal and received an e-mail about kyc.

I sent in all the requested documents and got fully verified.

I have still not got my money even though I contacted support several times and they keep saying that they will pay out my money.

The disputed amount is 65301NOK but I could only ask for a withdrawal of 40000NOK and still have another 25301NOK on my casino account.

I will attach our mail conversation here along with this complaint? And please contact their support for a chat transcript.