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BetHard Casino - Delayed withdrawal on second time

RESOLVED
Complaint Info
Disputed casino BetHard Casino
Reason Delayed payment
Amount € 3069
Sofiapuola Finland
Posted on August 27, 2021

Hi,

I sent documents over a month ago and my account was fully verified and I got my withdraw, all good this far.

Second time I tried a withdraw 3 weeks ago, they keep asking additional documents. I send them all and my account was fully verified again.

I still havent got my money even though I contacted support several times...

AskGamblers
Posted on August 27, 2021

Dear @Sofiapuola,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Sofiapuola Finland
Posted on August 29, 2021

Still waiting my 3069€ withdrawal.

Posted on September 2, 2021

Dear Sofiapuola,

We have been trying to reach you by phone repeatedly. Please, contact our support by e-mail or chat and we shall instruct you further.

Wishing you all the best,

The Bethard Team

AskGamblers
Posted on September 4, 2021

Dear @Sofiapuola,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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