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BetHard Casino - Refused payment

RESOLVED
Christianeibel Germany
posted on November 7, 2018.

Hello together,

I send another complaint because you denied my first one, i think i was not clear enough to make you understand the problem.

Okay well, in May 2018 i used my good friends credit card for depositing at Behard Casino. Because i already suspected something not being legal with that option i asked the customer service in advance to make sure that it is okay to use his card.
Well they confirmed that it is okay as long as i can provide all the documents for this card ( I have all the documents to verify me, even a power of attorney).

1. It is their fault if the customer service give me wrong informations in the first way.


Okay further, in the first week i used his card, everything was fine. They accepted my deposits and also PAYED OUT winnings. ( That was never allowed if i stick to the terms and conditions)

After a week then at the 12. May, i won and wanted to withdraw the money. They send me an email saying that i used another ones card and so on... and that they will keep my winnings.

With this card i totally deposited 3800€ and all withdrawals together were 3100€.

That means if they say ive never been allowed to use this card,they first should have never given me wrong information, also they were not allowed to accept my deposits in the beginning and payout to this card for like a week... So as you see, legally they are obligated to pay back the difference between deposits and payouts ( which is 800€). Else they commit fraud and took my 800€ and blame me for using a foreign card.

Can you understand my point now?

AskGamblers
posted on November 7, 2018.

Dear @Christianeibel,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal/refund request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Christianeibel Germany
posted on November 7, 2018.

Hey,

thanks for uploading my complaint.

So the total deposits with the mentioned credit card were 3460,00€.
The total payouts with this card were 3100,00€.

So the exact difference, bethard owes me, is about 360,00€.


Kind regards
Christian

posted on November 7, 2018.

Hi Christian,

Trust all is well!

After reviewing the case I´d like to inform you that third party deposits are against the terms and conditions to prevent money laundering, fraud and abuse. Our procedure for these situations is to let the players withdraw the deposit amount, and remove any winnings. Although you did break this term, we decided to show some good will and make an exception by crediting the winnings back to you.

Take good care,
O

AskGamblers
posted on November 7, 2018.

Dear @Christianeibel,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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