Ag Awards

BetHard Casino - Deposited still not credited

Complaint Info
Disputed casino BetHard Casino
Reason Amount not credited
Amount kr 1000
jsson81 Sweden
Posted on September 30, 2019

Made a deposit of SEK 1000 with swish method, did not receive any money. chatted with a person who said I had not completed the entire transaction. My bank says it is guaranteed that they have sent the money and that bethard has received them. I have print screens on the entire payment but bethard opposes this as well.

Posted on October 7, 2019

This complaint has been reopened as per BetHard Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on October 8, 2019

Hi Jsson81,

Our apologies for the technical error that caused you to not receive your funds straight away. When we did receive your funds last week we followed up on the transaction and credited the money to your account.

If you would have any future questions do not hesitate to contact our support team.

Best regards,

Posted on October 12, 2019

Dear @jsson81,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

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