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BetHard Casino - Deposit in limbo

RESOLVED
Complaint Info
Disputed casino BetHard Casino
Reason Amount not credited
Amount $ 220
Posted on November 1, 2019

I made a deposit for 220 cad last Friday via etransfer which typically takes minutes to process, it's now day 6 and it still hasnt been credited and all they can tell me is they don't know what happened and they will be in touch with me via email when they know more. I've been a verified member for some time and I've never had a issue depositing until now. I got in touch with gigadat the company that deals with the etransfers and they confirmed the money has been credited to bethard. I sent bethard a screen shot of the transfer from my bank as well and I find it very unprofessional that all they can tell me is that they will let me know what happened later with no perspective timeframe.

Posted on November 4, 2019

Hi LEXXANI,

Your deposit was credited to your gaming account this morning after verifying the funds were completed in our system.

It appears a small delay had occurred with the deposit itself, thankfully this was resolved.

If you have any questions, please dont hesitate to contact our 24/7 support.

Thanks a lot.
Bethard

AskGamblers
Posted on November 4, 2019

Dear @Lexxani,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

AskGamblers
Posted on November 6, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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