Complaint #26 Betcoin Casino

Waiting for my withdrawal funds

By adekunle009

4 months ago

Hello, I need your help.

I registered on this website two weeks ago, deposited funds, and placed a successful bet. After my first win, I noticed I couldn’t withdraw, so I contacted support. They directed me to email the support team, which I did. They asked for verification, which I completed successfully, and then my withdrawal went through.

However, after my second win, I still couldn’t withdraw my funds. This time, neither the chat support nor the email support is responding. On the withdrawal page, it shows “something went wrong.”

I have tried all possible ways to contact support, but have received no response. I kindly request your assistance in resolving this issue so I can access my funds.

Thank you.

Disputed Casino Betcoin Casino

Reason Delayed payment

Amount $182

Discussion

AskGamblers

• Support Team

3 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

adekunle009

3 months ago

Resolve
Have able to withdraw my fund
Thank you

AskGamblers

• Support Team

3 months ago

Dear @adekunle009,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Betcoin Casino

• Representative

3 months ago

We can see that this user was able to access his account and withdraw his funds

Betcoin Casino Complaint Stats

Resolved 8 / 8

Avg. Amount $23

Avg. Complaint Duration 5 days

Avg. Response Time 1 day

Betcoin Casino Complaints

See all complaints for this casino

Withdrawal blocked and account blocked

I deposited $800 and successfully withdrew $400 without issue.
When I requested a subsequent withdrawal of $300 from a balance of approximately $900, my account was blocked. Betcoin support responded citing "sportsbook abuse" without specifying which bets or activity constitutes the violation.
My betting activity consisted solely of standard football and tennis markets. I have requested clarification on the specific violation in writing and have not received a substantive response.
I am also aware that Betcoin's Terms of Service references the Curacao Gaming Authority as the designated complaints body, and that this authority ceased operations in August 2024. There is therefore no functional regulatory body to escalate to, which I am noting as part of this complaint.
I am requesting the release of my full account balance.

Resolved

Absolute silence regarding my account

Hello, I'd like some help resolving a problem I'm currently having with the betcoin.ag casino. I registered a couple of weeks ago after reading very good reviews and seeing a high rating. I also contacted the chat to see if I was a welcome user, and after realizing I was eligible, I registered and started playing. However, after a couple of days, I was surprised to find that I couldn't withdraw my money, redeem shop points, or deposit funds. I'm getting an error message on my account that says "Something went wrong." I then contacted the chat, which wasn't entirely satisfactory, and they told me to send an email. I did so through the platform itself, and it's been almost seven days now. I haven't received any response, I can't withdraw my funds, I haven't been asked for any documents, nothing at all. I haven't received any response from the betcoin team. I would appreciate your help in expediting this process and finding out what's wrong. What should I do to continue using my account? Given the site's good ratings, I didn't expect to encounter a problem like this.

My current balance is: 584.729918 USDT

I've attached a screenshot of the error my account is displaying and hope for a prompt resolution. Thank you in advance.

Resolved

Account closure without explanation and refusal of returning funds

I deposited 1000 USD in crypto to my Betcoin account, but my account got locked immediately without any reason. I have attached screenshots of my conversation with Betcoin, and their customer service is very unprofessional and keeps asking me about my relationship to someone named Jesse. Betcoin refuses to return me my money and started an investigation on me. Betcoin promised to conclude the investigation within 60 days, but it has already been over 60 days and I have not heard anything from Betcoin. This is clearly a scam, since I did not break any T&Cs and did not even have an opportunity to place a single bet, because as soon as I deposited, my account got locked.

Resolved

Account closed while funds withheld

I have played at Betcoin for about two weeks. I have placed around 30-40 bets during this period.

I might have won about 1000$ during this time period.

All of a sudden they have blocked my account and withheld the funds.

I have attached the screenshots showing the balance I had and two of the pending bets before my account access was revoked.

Resolved

Betcoin Disabled account

For the past four days, I have been unable to log in to my Betcoin account, receiving the message: "This account is disabled." I initially reached out to customer support, but they informed me that they couldn't assist and directed me to an email address. Since then, I have sent multiple emails daily without receiving any response or acknowledgment.

After that, I submitted several support tickets, but I have yet to receive any reply. Over the last two days, I have also attempted to reach customer support via live chat multiple times, but no one has responded—not even with a greeting. I have waited for hours without any acknowledgment.

I have a large amount of money in my account and need clarification regarding my balance, as well as an urgent withdrawal. I’m unable to determine the exact amount since I had pending sports bets the night my account was unexpectedly closed without any explanation from the site.

Please, help me.

Resolved

Account Disabled for no reason

Few days ago i made my registration and first deposit at betcoin.ag I placed a few bets and next day.

When I tried to login for my surprise I receive a message that my account is disabled.

I went to chat but nobody answers there, I sent many email also without any reply and I cant withdrawal my money inside because they don't say why my account is disabled.

Resolved

Withdrawal stopped

Hello

I have problems with bookie betcoin.ag they say that they are unwilling to send me money due some kind investigation on the match that I bet. The bet is accepted and it is put as a win.

Can you please help me, they are just doing everything they can to not payout my winnings that I place bet on.

I am feeling really desperate, please help me.

Kind regards.

Resolved