Hello I come here very frustrated with the fact that I can't withdraw my funds from b.c game casino. I made a deposit of 520 usdt via bep20 network and I played casino roulette a few times and won an amount worth 532 usdt bringing my total amount on the account to 1052 I tried to withdraw via the same means I used to deposit i.e usdt bep20 network but after the attempted. My Account withdrawal section has been suspended without being given the reason as to why that has happened. My account is fully verified as I have passed both basic and advanced verification. I have tried to enquire for more than 48 hours why my withdrawal is suspended and the only answer I get is wait, I don't belive wait is an enough answer on why a customer's account has been suspended. I would also like to highlight that I don't and never use bonuses my email registered to b.c game is < email removed > and my gaming id is 25209258 I don't know if this can help but it is worth a try I will also upload the screenshots between me and the support team for an easier follow up.
Complaint Info
Hi,
I've reviewed your case and can confirm that our support team has responded through various channels, including other website, support system, and email. We have clarified that your account was temporarily locked for KYC purposes. Once the KYC process was completed, your account was immediately unlocked for withdrawals and is now in its normal state. If you are encountering any further issues, please feel free to let us know.
Best Regards,
PANDA - BC.GAME
AskGamblers
Dear @Samuelxx,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
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