Blocked my account

Hello,

I am asking for your help with an unresolved withdrawal issue involving BC.Game. I have contacted customer support many times, but my problem remains unresolved, and I am becoming increasingly worried about my money.

My withdrawal/order ID is F-1879136461932968540, and the amount is approximately 7,000 PLN. The withdrawal was marked as successful, but the money never arrived in my bank account. I have also checked with my bank, which confirmed that the payment was not received.

At one point, BC.Game support told me that the withdrawal had failed and that the funds would be returned to my BC.Game balance within 24 hours. Later, I received different explanations, including that the payment had been confirmed as paid and that further checks were still being carried out.

On another occasion, I was told that the funds had been returned and would be credited to my BC.Game balance that day. However, I continued to receive responses saying that the team was waiting for the payment merchant and that the case was still under investigation.

I have cooperated with support and provided the requested information. I was also told that my documents were sufficient and that no additional documents were required at that stage. Despite this, I still have no clear explanation of where my money is or when it will be returned.

My support ticket number is 10169396.

I understand that payment investigations can take time, but I have received conflicting information and repeated generic responses without a final resolution. This is a significant amount of money for me, and the situation has caused me a great deal of stress.

I kindly ask AskGamblers to help me contact BC.Game and clarify what happened to my withdrawal.

The resolution I am requesting is the return of the full disputed amount to my BC.Game balance, or clear documentary proof of where the payment was sent if BC.Game maintains that it was successfully paid.

I can provide screenshots of the support conversations and other relevant evidence.

I sent them bank statements and even videos- everything.

Thank you for your time and assistance.

I sincerely hope this matter can finally be resolved.

Hello,

I am writing about two withdrawals that have been stuck in "Processing" status for several days with no resolution:

1. Order ID: F-1877944846247130940 – €632.00 – requested 02/10/2026 at 14:29

2. Order ID: F-1878121702280592031 – €667.00 – requested 04/10/2026 at 13:20

Total pending: €1,299.00

What I have done so far:

- Submitted all the documentation requested for verification.

- Contacted live support every day since the withdrawals were requested.

- Asked for the withdrawals to be cancelled and the funds returned to my BC.Game balance, which has also not been done.

Despite this, I have not received a clear explanation for the delay or any timeframe for resolution.

I am asking you to do one of the following:

- Complete both withdrawals, or

- Cancel them and return the full €1,299.00 to my BC.Game balance.

Please also confirm in writing:

- The specific reason these withdrawals are being held.

- Whether any further documentation is needed from me, and exactly what.

- The date by which this will be resolved.

I would appreciate a reply within 24 hours.

Thank you.

Dear Support Team,

I am writing to formally lodge a complaint regarding my account on BC Game. I deposited funds into my account, played, and successfully won $3,655.

However, when I requested a withdrawal, the platform blocked my transaction and made my account temporarily unavailable. Afterward, your support team asked me to provide my verification details to restore the account. I promptly submitted all the required information.

To my shock, instead of unblocking my account, your team permanently banned it, leaving my winnings of $3,655 completely trapped inside.

This action is entirely unfair. I kindly request you to investigate this matter urgently, unblock my account, and release my funds ($3,655) as soon as possible.

On Thursday, I made a $500 deposit.

The transaction is fully confirmed on the blockchain (TXID:https://bscscan.com/tx/0x2304bf1569b1e59ec7d7c400ad4f4302bcbc7dd9ae809861a2e93de6a002e830).

Despite multiple contacts with Live Support (Ticket #9972581), agents Karthik and Jonell have failed to provide a resolution or escalation after more than 4 days (+ 100 hours).

The funds remain missing from my account balance. I have provided all necessary proof, and the delay is now unacceptable according to industry standards. I am requesting an immediate manual credit of the funds to resolve this dispute

"Hello AskGamblers Team,

I am a Level 16 player at BC.GAME. My User ID is 95081103. I am filing this official complaint because my deposit of 10,000 BDT has not been credited to my account for 11 days, which is unacceptable.

Deposit Details:

User ID: 95081103

Deposit Date: April 2nd, 2026

Amount: 10,000 BDT

Order ID: F-1861382573969390662

Ticket ID: 9925598

KYC Status: Fully Approved and Verified (Proof attached)

Problem Summary:

I have fulfilled all requirements, including waiting for the 7-day investigation period. My KYC is fully approved, and I have provided the official Bkash payment receipt and transaction history multiple times. However, my deposit is still stuck in "Manual Review."

Despite BC.GAME’s 7-Day Full Guarantee policy, I have not received my funds or any valid explanation from their support team. I am only receiving automated replies. As a loyal and high-level player, I request that AskGamblers intervene and help me get my 10,000 BDT credited to my wallet immediately."

Hello,

At the end of November 2025, I won a total of $42,060 while playing on Bc.game. When I requested a withdrawal, I was asked to complete KYC verification. I immediately submitted all the required documents and fully cooperated with the verification process.

Shortly after submitting the documents, my account was suddenly blocked. Since then, I have had no access to my account, the withdrawal was never processed, and I received no explanation for the suspension.

I have contacted the casino multiple times via email to ask:

what is happening with my account,

whether my KYC verification was approved,

and when I can expect my withdrawal.

Unfortunately, I have not received a response to any of my emails.

This situation is extremely concerning. I followed all the rules, completed KYC as requested, and then my account was blocked without any communication, while a significant and legitimate win remains unpaid.

I am attaching screenshots showing:

the balance on my BC.Game account,

my deposit to the BC.Game account,

and the last email I sent to their support team, which also remains unanswered.

I am requesting that BC.Game:

clearly explain why my account was blocked,

complete and finalize the KYC review,

and pay out my legitimate winnings.

I hope BC.Game will finally respond and resolve this matter properly.