BC.Game Casino - Withdrawal successful but not received in my gcash account

Dear BC.Game Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Good morning Ask Gambler and Bc.Game here are my screenshots.

Hi Bc.Game Casino, is there any update? Been waiting for at least a week already.

Hi,

Please provide the order number, bank statement from the date of transaction to today, and a video proof. Please follow the guidelines for video proof, as mentioned below. You can send this video to [email protected]. Please also mention the link to this complaint for verification.

Steps to follow for video proof:

1. Prepare two devices: one to execute the appeal process and the other to record the entire procedure. If using a computer, ensure the website URL is always visible.

2. Navigate to Google Play or the App Store on the first device.

3. Locate and launch your bank or payment service app by searching for it in the store.

4. Log into your banking app and conceal your password during the process.

5. Access and display your profile or account details, including the account name and number.

6. Proceed to the transaction history section and present the most recent transactions, covering both incoming and outgoing payments that correspond with the time of the purchase. These should be in the same currency and from the account used for the transaction.

7. To highlight a particular payment, select it from the transaction list to show its details.

8. Provide comprehensive information about the selected transaction, including the total amount in currency, sender/receiver's name, account number, transaction date and time, and current status.

Best Regards
PANDA - BC.GAME

Good evening Bc game I already send my transaction history also video proofs in your email. Thank you

Good am bc game, the email that I use to send to you is offici­alg­ami­ngm­ich­ael­aga­bin­@gm­ail.com.

Hello,

We have checked with our merchant the payment is already successful from our end and below attached is the receipt confirming the same. If you still hasn't received this please connect with your gcash support and provide them with the receipt.

Best Regards
Panda - BC.GAME

Hello,

Just another update: we have connected with gcash support, and they will be refunding the money to our merchant. We have credited the amount back to the user's BC account so they can withdraw it again.

Best Regards
Panda - BC.GAME

Thank you so much Bc.Game and AskGambler. I already Received the money already

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.