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BC.Game Casino - Withdrawal pending and cancel withdraw take longtime

RESOLVED

Complaint Info

Disputed casino

BC.Game Casino

Reason

Other

Amount

$ 8592.57

Hondaideptrai Vietnam
Posted on January 22, 2024

Hi

My User ID: 26894524

Nickname : < username removed >

And im did KYC full 2 lv


At 1/12/2024, 8:57:51 PM

I have submitted withdrawal with order id: A-1787­949­870­907­351322

But it pending for 4 days


I have tried to talk with support and she gave me ticket id 5823065.

" I raised a ticket for you at ticket ID: 5823065. This will be further verified by our back-end team. This usually takes 24 to 48 hours, but rest assured this will be completed as soon as possible and updates will be provided. We appreciate your patience and understanding. " - Chloe

I have been waiting but nothing got response from BC

I tried to cancel withdrawal because I wanted to take money back for play casino, but they did not cancel for me.

I don't know why BC holding my money with that transaction while i deposited and withdraw other transactions is normally .

I am very confused as why withdrawal to is longtime and why canceling order take so long, too


Plz help me out, thanks

AskGamblers
Posted on January 24, 2024

Dear BC.Game Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hondaideptrai Vietnam
Posted on January 24, 2024

Finally they are.funded for me, thank AG so much, plz help me close topic , thanks again

AskGamblers
Posted on January 24, 2024

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.