Hi
My User ID: 26894524
Nickname : < username removed >
And im did KYC full 2 lv
At 1/12/2024, 8:57:51 PM
I have submitted withdrawal with order id: A-1787949870907351322
But it pending for 4 days
I have tried to talk with support and she gave me ticket id 5823065.
" I raised a ticket for you at ticket ID: 5823065. This will be further verified by our back-end team. This usually takes 24 to 48 hours, but rest assured this will be completed as soon as possible and updates will be provided. We appreciate your patience and understanding. " - Chloe
I have been waiting but nothing got response from BC
I tried to cancel withdrawal because I wanted to take money back for play casino, but they did not cancel for me.
I don't know why BC holding my money with that transaction while i deposited and withdraw other transactions is normally .
I am very confused as why withdrawal to is longtime and why canceling order take so long, too
Plz help me out, thanks