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BC.Game Casino - Money sent to BC.Game not credited

RESOLVED

Complaint Info

Disputed casino

BC.Game Casino

Amount

₦ 500000

1 month ago

Hello,

I sent money on the 4th of February, the sum of 500,000 thousand nairas to BC.Game.

I was debited successfully but the amount was not credited to my account, I contacted my bank and was told the money was sent successfully, I also got in touch with the merchant bank who told me the money was successfully deposited into the provided merchant account,

I speak to customer care every day and get the same response every time about it.

Please I need your help to recover this money from them

The attached file contains photos of my conversation, the payment receipt, and my bank confirmation that the money was sent.

Please another document needed to support this will be provided

1 month ago

Please kindly look at this compliant carefully, the receiving
bank said the transferred has been deposited successfully, please credit the value into my bc account

AskGamblers
1 month ago

Dear BC.Game Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

1 month ago

Bc.Game casino, please can you look into this, the customer support are not helpful

1 month ago

I have received back the deposit into my bank account, thanks so much

AskGamblers
1 month ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.