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BC.Game Casino - Missing funds and also account locked

RESOLVED

Complaint Info

Disputed casino

BC.Game Casino

Reason

Missing Funds
Posted on January 13, 2024

My UID:10075213

Date:10.01.2024

Hello,

I am the account user of Bcgame Namely Skelton as on 26.11.2023 bcgame deduct my money from my bcgame account of Rs: 10,85,278.28/-INR in which I raised a complaint on bcgame and they provided me a ticket under ticket no. 487458 which is not resolved till date.

In this regard I sent Email to bcgame but no one is giving me proper details. Bcgame ignored my email too.

Unfortunate right now today as on 12.01.2024 time 08.00pm they locked my account and not granted me permission to login my bcgame account.

I want to file a complaint against my missing funds as per records of bcgame in bills sections it shows destroyed amount (Proof is attached).


AskGamblers I request you help me out from this issue.


Thanking you.

Posted on January 14, 2024

Ask Gamblers More than 12 hours gone and still bcgame is failed to file any reply kindly consider the situations.

Posted on January 15, 2024

Ask Gamblers More Than 24 Hours Done but still bcgame is not replied kindly post by yourself and tagging the same issue to bcgame officials. Dated: 15.Jan.2024.

Posted on January 16, 2024

Hi,

Our investigation revealed the presence of over 10 accounts linked to you, and evidence of this has been forwarded to AG team for further review. We regret to inform you that all associated accounts have been locked due to a breach of our policy against multiple account holdings.

In accordance with our terms and policies, any funds in these accounts have been forfeited as a result of this violation. We prioritize the integrity and fairness of our platform, and adherence to our policies is essential for maintaining a trustworthy environment for all users.

Best Regards
BC.GAME

Posted on January 16, 2024

Its very disappointed that you people are forfeited my money by the acceptance of my money forfeited by you as I have only one account and you cannot grab my money I request to ask gamblers kindly look my matter as bcgame is grabbed my money and still if they have evidence kindly provide ASKGAMBLERS kindly help me to resolve my issue.

Posted on January 16, 2024

Dear bcgame by one email how can a single person login 10 account? This is my hard earning money and I request you release my funds on priority basics.

Posted on January 16, 2024

The management is making false claims about the presence of 10 accounts in my name. Secondly, I have only 1 account on my phone and when bc. game doesn't have any problem in taking deposits so why do they have a problem when somebody wants to withdraw? They are cheaters and have taken a lot of money from me. They have also disengaged people from India who were employees. They only make excuses and nothing else. These people call daily for bribes and percentages. Evidence may be forwarded to me so that I can reply to their fake arguments. Thanks

Posted on January 17, 2024

Team Ask Gamblers Kindly Look Into My Matter On Priority Basics.

Posted on January 17, 2024

Ask Gamblers kindly ask bcgame to provide details as kindly consider if any one has one single email how a person login into 10 accounts through a single email as bcgame is just taking excuses and want to grabbed my money I request you askgamblers kindly make this issue on high priority as my money is stuck with him and bcgame I am waiting for your response.

AskGamblers
Posted on January 17, 2024

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that BC.Game Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.