BC.Game Casino - Lost 2FA not able to login

Hello,

Please email to [email protected] regarding this as 2fa is something important and one should always keep it secure but still get connected with our email support and we will verify your identity and based on all info we will be able to assist you further.

Best Regards
Panda - BC.GAME

Sir I have already sent an email from my registered email with the casino to [email protected] but there is no response. I will attach the email . Please verify it from here and allow me to reset it from my registered email address

Hello,

Unfortunately, this can take up to 14 days to be resolved as it cannot be rushed. Please wait patiently. We will try our best to help you with this, but as I said previously, 2FA is very important for users to handle it carefully.

Best Regards
Panda - BC.GAME

Ok I will wait, but why don't I get the codes on my registered email with the casino. I will attach my email

Dear BC.Game Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hello,

This process can take up to 14 days to be assisted with. Once we verify the user's ownership, we will try our best to assist the player further. But this has to be done via the [email protected] email only. We cannot assist you with this in the public forum. Once everything is done, we will update you here.

Best Regards
Panda - BC.GAME

It has been already 10 days and I didn't get any response . Kindly check I have sent email on 10th December

Dear BC.Game Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per BC.Game Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hello,

As per the records, we can see that our email support team has been waiting for the user to complete their advanced KYC and provide proof of ownership of the account. We have sent a reminder once again via email. We can assist the user further as soon as the user completes this.

Best Regards
Panda - BC.GAME