Complaint #424
BC.Game Casino India
Withdrawal Suspended After KYC Issues Despite VIP Level 48
11 months ago
I have been playing on BC.Game for around two years and reached VIP level 48 on June 18, 2025. Unfortunately, on the same day, I had an extremely disappointing experience that I wouldn’t wish on anyone.
On June 17, 2025, at 14:33, I changed my account password. As a result, my withdrawals were restricted for 24 hours due to security reasons. I understood this and waited patiently. After the restriction period ended on June 18, I won approximately $3,500 and successfully withdrew $899.50.
However, an hour later, I attempted another withdrawal of $500, which was refunded, and my withdrawal option was suspended without any clear explanation. I was simply told to contact support. I tried to get help through the VIP host, but they responded very slowly — hours after each message. Eventually, I was told to complete advanced KYC verification.
As per their instructions, I submitted my documents. But shortly after, I received an email saying my verification was rejected without any reason provided. I only submitted my documents once, but then received a message saying I had reached the maximum number of attempts and could no longer complete verification. I find this very unfair and confusing — if I only submitted once, how can I have exceeded the limit?
On June 19, I also contacted live chat support. The assistant, Jin, was unhelpful and could not explain why I was accused of trying verification six times when I had only submitted once. They have provided no proof or evidence to support their claims and have not explained the reason for the rejection.
I have over $5,000 in my wallet, but I am unable to withdraw it. I can still deposit, which makes this even more frustrating. I have deposited and withdrawn many times in the past without issue. Now, after finally winning a significant amount that I urgently need to cover personal debts, my account has been restricted.
I was told to wait 10–15 days for an email from [email protected], but that is not acceptable given the situation. I have followed every instruction given, yet I am left without access to my funds. I do not understand why BC.Game only enforces advanced KYC verification after two years of playing and depositing regularly.
This experience has made me lose trust in the platform. There is no quick support from VIP hosts, no live customer service, and no clear communication regarding KYC or withdrawal restrictions.
Please help me resolve this issue and release my funds. I have been a loyal player for two years, and this treatment is extremely disheartening.
Thank you.
On June 17, 2025, at 14:33, I changed my account password. As a result, my withdrawals were restricted for 24 hours due to security reasons. I understood this and waited patiently. After the restriction period ended on June 18, I won approximately $3,500 and successfully withdrew $899.50.
However, an hour later, I attempted another withdrawal of $500, which was refunded, and my withdrawal option was suspended without any clear explanation. I was simply told to contact support. I tried to get help through the VIP host, but they responded very slowly — hours after each message. Eventually, I was told to complete advanced KYC verification.
As per their instructions, I submitted my documents. But shortly after, I received an email saying my verification was rejected without any reason provided. I only submitted my documents once, but then received a message saying I had reached the maximum number of attempts and could no longer complete verification. I find this very unfair and confusing — if I only submitted once, how can I have exceeded the limit?
On June 19, I also contacted live chat support. The assistant, Jin, was unhelpful and could not explain why I was accused of trying verification six times when I had only submitted once. They have provided no proof or evidence to support their claims and have not explained the reason for the rejection.
I have over $5,000 in my wallet, but I am unable to withdraw it. I can still deposit, which makes this even more frustrating. I have deposited and withdrawn many times in the past without issue. Now, after finally winning a significant amount that I urgently need to cover personal debts, my account has been restricted.
I was told to wait 10–15 days for an email from [email protected], but that is not acceptable given the situation. I have followed every instruction given, yet I am left without access to my funds. I do not understand why BC.Game only enforces advanced KYC verification after two years of playing and depositing regularly.
This experience has made me lose trust in the platform. There is no quick support from VIP hosts, no live customer service, and no clear communication regarding KYC or withdrawal restrictions.
Please help me resolve this issue and release my funds. I have been a loyal player for two years, and this treatment is extremely disheartening.
Thank you.
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