Complaint #389 BC.Game Casino India

Verification failed and withdrawal stuck

By Anshuarj69

1 year ago

Subject: Urgent Assistance Required for KYC Verification and Fund Withdrawal (ID: 62845084)

Dear BCGame Support Team,

I am writing to seek immediate assistance regarding an issue with my KYC verification and fund withdrawal on your platform. Despite multiple attempts, my KYC verification has been rejected without any clear reason, and I am now unable to proceed with further verification attempts.

The error message I receive when trying to withdraw my funds states:

"Your KYC verification was not approved, and you have reached the maximum number of submission attempts. In accordance with platform regulations, we regret to inform you that further verification will no longer be available."

I have been trying to contact your live support team for the past three days, but I am met with an automated response indicating that no support agents are available. The response reads:

"Hi there, sorry, none of our support agents are available at the moment. Please try using the window below to search for your issue."

I have used my original ID for verification, and it's puzzling that my KYC was rejected without any specific reason. Interestingly, I have successfully completed KYC verification on other platforms like Parimatch and (Stake.com) using the same documents.

I kindly request your assistance in resolving this matter. Please help me to complete my KYC verification and withdraw my funds. My account details are as follows:

-< email and username sent to the casino >

I look forward to your prompt response and resolution.

Thank you for your attention to this matter.

Best regards,

Disputed Casino BC.Game Casino India

Reason Verification issues

Amount $100

Discussion

AskGamblers

• Support Team

3 months ago

Dear @Anshuarj69,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

BC.Game Casino India

• Representative

3 months ago

Dear Anshuarj69

According to our internal records, the user Anshuarj69 has successfully completed KYC verification and made a withdrawal on September 19, 2025.

We consider this matter to have been resolved.

BC.GAME Support Team

AskGamblers

• Support Team

3 months ago

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of BC.Game Casino India management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

Anshuarj69

1 year ago

Please check mail I request for kyc link

BC.Game Casino India Complaint Stats

Resolved 350 / 391

Avg. Amount $210

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

BC.Game Casino India Complaints

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BC. Game Casino India - Deposit not credited issue

I made a deposit of ₹5,000 to my BC.Game account using UPI on 30 May 2026. The payment was successfully debited from my bank account and the transaction shows as successful in PhonePe, but the funds have not been credited to my BC.Game account. My BC.Game User ID is < removed and sent to the casino >, and the order ID is F-1866607761691603468. I have provided proof of payment and request BC.Game to either credit the deposit to my account or refund the amount. Despite waiting and contacting support, the issue remains unresolved.

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My 20000 inr deposit not credited

My 20000 inr deposit not credited to my bc game account I also submitted all required proofs to expedite the deposit but still they not credited my game account. It's already 2 days and they don't also give reply to my proofs. If they want any more proofs I also upload that for their confirmation and support team just always say for waiting no one give proper reply.

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48000 INR deposit not credited even after submitting all the proofs

I deposited 48000 INR to my bc game account 3 ago, and the deposit was not credited to my bc account.

Then I created a ticket for my deposit and also submitted all the proofs wich is required from bc game, but my deposit has not been credited till now.

Support staff just saying to wait and saying that if in 7 days your deposit does not come, you can apply for manual compansation. Also says that it's not sure that if you apply for manual compansation that is credited to your account

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Invalid withdrawal marked successful funds not received

I am raising a complaint against BC Game regarding two withdrawal requests that were marked as “Successful,” but the funds have not been received in any of my bank accounts.

**Withdrawal Details:**

**1. Withdrawal Request 1**

Amount: 9694 INR

Order ID: F-1862512718486739843

Tx ID: 202604151493964717689049088

Withdrawal Address: sbin0061769-189717123977

Ticket ID: 9949531

**2. Withdrawal Request 2**

Amount: 3326 INR

Order ID: F-1862512743202353626

Tx ID: 202604151493964813189156864

Withdrawal Address: sbin0061769-189717123977

Ticket ID: 9949530

**My Bank Account Details:**

**Issue Explanation:**

While initiating the withdrawals on April 15, BC Game’s system automatically populated incorrect banking details by combining:

* IFSC code from Account 1 (State Bank of India), and

* Account number from Account 2 (IndusInd Bank)

This resulted in an invalid withdrawal address:

**sbin0061769-189717123977**

This combination does not correspond to any valid bank account.

I have verified this using a payment application and confirmed that such mismatched bank details are invalid. In such cases, transactions are typically rejected and returned to the sender, not processed successfully.

**Current Situation:**

* Both withdrawals are marked as “Successful” by BC Game

* No funds have been received in either of my bank accounts

* I am attaching bank statements from April 15 to date for both accounts as proof

**Concern:**

This appears to be a system error on BC Game’s end, where incorrect details were auto-filled, yet the transactions were still processed and marked successful.

**What I Request:**

* A proper investigation into both transactions

* Proof of successful transfer (UTR / bank confirmation), OR

* A full refund of 9694 INR + 3326 INR

Since the withdrawal details were invalid, the funds could not have been credited to any legitimate account and should have been returned to BC Game.

I request that AskGamblers intervene and help resolve this issue.

All supporting documents, including withdrawal screenshots and bank statements, are attached.

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Dear BC Game Support,
I am writing to report that my deposit of ₹15,000 has still not been credited to my account. It has been approximately 23 days since the transaction was made.
I have already raised this issue with customer support and provided all the necessary proof of payment, yet the status remains pending and no resolution has been provided so far. This delay is unacceptable
I request you to urgently review my case and credit the deposit amount to my account at the earliest.
Please treat this matter as a priority and provide a clear update on the status.
UTR : 202778400247
Order I'd : F-1860841419897852694
UID : 105245877

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Now I came here for the intervention of the askgamblers to resolve the matter.
Deposit ID:1854459307630268499
Amount: 25000
Date:16/01/2026

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Deposit not receive 20 days gone

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UID : 26309344

ODER ID : F-1860305694568987739

UID : 26309344

ODER ID : F-1859573974818950855

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Withdrawal successfull of INR 48494 but amount not credited

Hi,

With utter frustration, I am writing that my withdrawal of INR 48494 is still pending for last two months inspite of taking 100 of follow-ups from BC.Game customer care. Below are the details -

Order Details:
Withdraw Amount: 48494 INR
Order ID: F-1850865933987792459
Status(f4): Success
Fee: 1506 INR
Created Time: 07/12/2025, 21:31:44
Ticket No. 9568724

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I have attached detailed statement from Axis Bank for the same and also the one which BC.Game provided. The manual search is also completed and results can be shared in collaboration with Axis Bank if BC.Game requested.

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Status Processing

Order ID F-1860269998578122843

Credited Amount 0 INR

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Txid PAY14...56992

Create on 21/3/2026, 4:45:19 PM

Ticket Status Pending

Ticket ID 9898549

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Order Details:

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Status(f4): Success

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I also raised a ticket regarding this withdrawal application, but that ticket has been pending for the last 5 days.

I request you to please help me get my withdrawal application quickly 🙏.

It will be your kindness.

I am sending all proof of my bank account, such bank account statement and a login video. But they sent me a fake payment slip and UTR.

Please contact bc game and solve my problem as soon as possible.

Thank You.

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Please publish my complaint.

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