Complaint #83 BC.Game Casino

I want to log in to my account again

By Jihad11

2 years ago

I joined this platform through a referral my brother sent me. At first things were going well. I didn't make any deposits on the platform because my brother was sending me tips to my account so I could play on the platform. I was losing while playing on the platform, but I was also winning. I was initially successful in withdrawing funds from the platform, but when I had a good balance and tried to withdraw funds from the platform worth $1,100, the withdrawal was rejected and I could no longer log in to my account again. I spoke with the email team and they asked me to send the information and documents to KYC, I did that on August 3, about a month ago, and so far my messages have not been answered and I still cannot access my account again. I also sent them all the information related to the account, please help me with this

Disputed Casino BC.Game Casino

Reason Other

Amount $1104

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

Following a careful review of valid information and proof presented by BC.Game Casino management, the AskGamblers Complaint Team has reasonable grounds to suspect that the player might have been using casino chat inappropriately, and was engaging in harassing and begging behavior.

The AskGamblers Complaint Team maintains zero tolerance toward players trying to abuse our complaint service and not using it in good faith. Therefore, we made the decision to reject this complaint and to impose a permanent ban on the player to use our services from now on.

Inactive user

2 years ago

I ask bc.game to answer my question. If this claim is true, how did the platform allow me to withdraw $241 on the same date I attempted to withdraw $1,100? Why didn't you let me withdraw $1100 later? This claim is not true, I hope my issue will be addressed. I respect your platform, but you shouldn't treat players this way

Inactive user

2 years ago

Why didn't they send me that when I was losing money, but my account was only credited when I tried to withdraw money from the platform to my wallet? They have no right to do this to me, it's not fair. They should have sent me a message about what I did wrong, but they didn't. ,

Inactive user

2 years ago

I hope bc.game can provide you with proof of this. Yes, at first I made a mistake in the chat and did not know it. I lost a lot of money on that platform. I just want to withdraw money from the platform because that is my right, and they have no right to do that to me. I will not do this again and will adhere to all instructions and rules of the bc.game platform. Please, I only want to withdraw the money I won, they have no right to restrict my account because of that

BC.Game Casino Complaint Stats

Resolved 111 / 113

Avg. Amount $7,840

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

BC.Game Casino Complaints

See all complaints for this casino

Deposit of 500 not credited after 100 hours ticket 9972581

On Thursday, I made a $500 deposit.

The transaction is fully confirmed on the blockchain (TXID:https://bscscan.com/tx/0x2304bf1569b1e59ec7d7c400ad4f4302bcbc7dd9ae809861a2e93de6a002e830).

Despite multiple contacts with Live Support (Ticket #9972581), agents Karthik and Jonell have failed to provide a resolution or escalation after more than 4 days (+ 100 hours).

The funds remain missing from my account balance. I have provided all necessary proof, and the delay is now unacceptable according to industry standards. I am requesting an immediate manual credit of the funds to resolve this dispute

Resolved

$500

Unable to withdrawal remaining balance, under maintenance

I have 451.22 euros on my account in bc.game but im unable to access or withdraw my funds.
-My KYC has already been fully verified/confirmed.
-My balance is clearly visible in my account.
-The EUR withdrawal option does not work.
-The SEPA withdrawal method shows the message: "This chain is under maintenance"
-This message has remained in place and I still cannot withdraw in EUR.
- I also tried to find an alternative solution, but I am unable to convert my balance into crypto, so I currently have no working withdrawal route at all.
-I contacted customer support, but they didn’t helped me nothing.

Resolved

€451

Missing deposit 10000 BDT

"Hello AskGamblers Team,

I am a Level 16 player at BC.GAME. My User ID is 95081103. I am filing this official complaint because my deposit of 10,000 BDT has not been credited to my account for 11 days, which is unacceptable.

Deposit Details:

User ID: 95081103

Deposit Date: April 2nd, 2026

Amount: 10,000 BDT

Order ID: F-1861382573969390662

Ticket ID: 9925598

KYC Status: Fully Approved and Verified (Proof attached)

Problem Summary:

I have fulfilled all requirements, including waiting for the 7-day investigation period. My KYC is fully approved, and I have provided the official Bkash payment receipt and transaction history multiple times. However, my deposit is still stuck in "Manual Review."

Despite BC.GAME’s 7-Day Full Guarantee policy, I have not received my funds or any valid explanation from their support team. I am only receiving automated replies. As a loyal and high-level player, I request that AskGamblers intervene and help me get my 10,000 BDT credited to my wallet immediately."

Resolved

৳10,000

Unable to withdraw despite confirmed KYC and SEPA withdrawal remaining under maintenance

I am filing a complaint against BC.Game regarding my inability to withdraw my available balance.

My account currently shows a balance of €814.98, but I am unable to access or withdraw these funds.

Here is my situation:

-My KYC has already been fully verified/confirmed.
-My balance is clearly visible in my account.
-The EUR withdrawal option does not work.
-The SEPA withdrawal method shows the message: “This chain is under maintenance” / “under maintenance.”
-This message has remained in place and I still cannot withdraw in EUR.
- I also tried to find an alternative solution, but I am unable to convert my balance into crypto, so I currently have no working withdrawal route at all.
-I contacted customer support, but their replies were vague and did not provide a real solution.

So, at the moment:

- my funds are visible,
- my KYC is confirmed,
- the SEPA withdrawal method remains under maintenance,
- I cannot withdraw in EUR,
- and I also cannot use crypto as an alternative.

I am asking BC.Game to provide one of the following immediately:

1. a working EUR/SEPA withdrawal option,
2. a manual withdrawal solution,
3. or another effective withdrawal method allowing me to recover my full balance of €814.98.

I am requesting help because my account appears to allow deposits and display funds, but does not provide any functional way for me to withdraw them.

Resolved

€815

Missing Deposit 16000 XRP not credited due to 60day internal rule

I am filing a formal complaint against BC.GAME regarding a missing deposit of 16,000 XRP (TXID: F638D555FE06F733353F1F6A91DDBB7BD20178F20E491BDBDC516C9FE89ADE71).
In February 2025, I sent 16,000 XRP from my private wallet. Due to an incorrect destination tag, the funds were not credited. The transaction is clearly successful on the blockchain, and BC.GAME is currently in possession of these funds.
When I contacted live support, the agent (Jacob) refused to assist, citing an internal "60-day rule" for deposit inquiries. The agent also gave the incorrect advice to "contact the exchange support," even though I sent this from a private wallet. The agent then unilaterally closed the chat.
16,000 XRP is a significant financial asset (approx. $32,000 USD). Refusing to credit identified customer funds based on an arbitrary "60-day" policy is a violation of fair gaming practices under the Curaçao LOK regulatory framework.
I demand that BC.GAME credits the 16,000 XRP to my account or refunds it. In case of a refund, please DO NOT simply send it back to the source address automatically. Please contact me first so I can provide my specific receiving address to ensure the funds are recovered safely.
I have all the screenshots of the transaction and the chat transcript as evidence.

Rejected

$22,037

They blocked my account and 42060 dollars

Hello,

At the end of November 2025, I won a total of $42,060 while playing on Bc.game. When I requested a withdrawal, I was asked to complete KYC verification. I immediately submitted all the required documents and fully cooperated with the verification process.

Shortly after submitting the documents, my account was suddenly blocked. Since then, I have had no access to my account, the withdrawal was never processed, and I received no explanation for the suspension.

I have contacted the casino multiple times via email to ask:

what is happening with my account,

whether my KYC verification was approved,

and when I can expect my withdrawal.

Unfortunately, I have not received a response to any of my emails.

This situation is extremely concerning. I followed all the rules, completed KYC as requested, and then my account was blocked without any communication, while a significant and legitimate win remains unpaid.

I am attaching screenshots showing:

the balance on my BC.Game account,

my deposit to the BC.Game account,

and the last email I sent to their support team, which also remains unanswered.

I am requesting that BC.Game:

clearly explain why my account was blocked,

complete and finalize the KYC review,

and pay out my legitimate winnings.

I hope BC.Game will finally respond and resolve this matter properly.

Rejected

$42,060

Withdrawal issue 212 EUR

I am a VIP 4 player (User ID: 100513239) and I am filing a complaint regarding my stuck balance of €212.42.

For over a month, I have been unable to withdraw my funds due to persistent technical errors on the BC.Game platform:

1: The SEPA withdrawal option is permanently showing "Under maintenance".

2: The internal "Swap" function (to convert EUR to Crypto) returns a "Network error", making it impossible to withdraw via crypto myself.

I have contacted Live Support multiple times but received only generic responses asking for patience.

On Saturday, January 10th, I sent a formal email complaint to the management ([email protected]), requesting a manual withdrawal via Litecoin (LTC) and setting a 24-hour deadline.

The deadline has passed, and I have received NO response and NO payment. The casino is ignoring my formal request.

I have attached screenshots of the error messages and the formal email I sent. I request BC.Game to manually process my withdrawal of €212.42 (converted to LTC) immediately to my provided address.

Resolved

€212

Account temporarily unavailable no help from BC.Game recovery team

I am unable to access my BC.GAME account has been showing “temporarily unavailable” for over 2 months.

I contacted BC.GAME Account Recovery ([email protected]) starting from 10 November. I completed the full account verification form multiple times, including verified phone number, Google Authenticator 2FA, deposit transaction screenshots with TXID, device, and IP information.

Despite providing full ownership proof, I have not received any final resolution. Instead, I keep receiving automated verification forms or contradictory responses, including a permanent self-exclusion message that I never requested.

I can still change my password and receive OTP on my verified phone number, which confirms the account is mine and not self-excluded.

I am requesting AskGamblers’ assistance to help communicate with BC.GAME and clarify my account status or unlock my account if possible.

Rejected

Deposit not credited no response on ticket

I have made a deposit of 3300 PKR in fiat,

The money got deducted from my side, but BC Game rejected my deposit.

I have created a ticket to resolve the issue, but no one from their team cares to even respond to the ticket.

I have provided all the proof they wanted, but no one is willing to tell me what's going on.

I tried their chat support as well, but they keep giving me robotic responses which don't clear up anything.

Resolved

₨3,300

Account restriction with no explanation

Subject: New Complaint – Account Restriction at BC.Game Casino

Hello AskGamblers Complaint Team,

My name is < name removed > and I would like to submit a new complaint regarding BC.Game Casino. This issue is different from my previous complaint which was rejected.

For the past 10 days, my account has been restricted without any clear explanation from the casino. I have contacted their support team but have not received a satisfactory response or timeline for resolution. This restriction prevents me from accessing my funds and using my account normally.

Details:

- Casino: BC.Game

- Username/Email: < sent to the casino >

- Date restriction started: [8/12/2025

- Attempts to resolve: Contacted BC.Game support multiple times, no clear answer received

- Issue: Account suspension without explanation or resolution

I kindly request AskGamblers to review this case and assist me in resolving the account restriction. Please let me know if you require any additional documents or screenshots to support my complaint.

Thank you

Rejected