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BC.Game Casino - Error 4001 Account verification required

UNRESOLVED

Complaint Info

Disputed casino

BC.Game Casino

Amount

$ 70

Posted on January 17, 2025

I was gambling my money on 27 dec and made a total of 78$ in my account and I made withdrawal request of 70$ and after sometime I automatically log out and when I try to sign in its shows error 4001 account verification required. I reached support and mail to bc with all details but no reply yet. I also sent dozens follow ups but bc support does not reply me yet they said it take 15 days but now its going to be a month. I need my account to open plz help me out. I reached chat support dozens of time.They are saying keep waiting, nothing else and also made follow up. Tell me what I should do now.

Posted on January 20, 2025

Hello,

Please provide your UID so we can check and assist you with it.

Best Regards
Panda - BC.GAME

Posted on January 20, 2025

how can i tell u my uid i dont even log in when i log in then i tell me uid but u can check through my mail < removed email address >

Posted on January 23, 2025

Hello,

@Askgamblers can you provide me the email address of this user?

Best Regards
Panda - BC.GAME

AskGamblers
Posted on January 23, 2025

Dear BC.Game Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Posted on January 25, 2025

Hello,

The user needs to complete the proof of ownership of the account via our email [email protected]. Once they complete this, their account will automatically open.

Best Regards
BC.GAME

Posted on January 26, 2025

I have already mail to bc how can I prove my ownership i mail with my mail link to bc account i already provide screenshot of my last deposit I am also sending here now what I have to do to prove that account belongs to me.

AskGamblers
Posted on February 4, 2025

Dear all,

This complaint has been reopened as per BC.Game Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.