Complaint #329 BateryBet Casino

BateryBet - Withdrawal not credited since more than a week

By AKRV

5 months ago

Hi! Please help me to get my money batery is holding. They previously said that it's already done but when I shared my bank statement with them, they are not replying. I only got only 3100 rupees withdrawal which I made after the one in concern. I'm attaching my raised requests and conversion screenshots, please check and take some action so that I can get my money. Please let me know if I should send you my bank statement as well.

Amount - 14,000 Rupees

Batery account ID - 36208327

Thanks and Regards,

Disputed Casino BateryBet Casino

Reason Delayed payment

Amount ₹14000

Discussion

AskGamblers

• Support Team

5 months ago

Dear @AKRV,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

BateryBet Casino

• Representative

5 months ago

Hello!
Thank you for your patience and understanding. As we check, the issue is resolved.
According to the provider the payout was successfully processed.
Here are payout details, please contact the bank branch so that they can find and credit the money based on the information provided.
Split payment of 4000 and 10000 rupees
Transaction number:12270567362
UTR:XXXXXXXX0506 / XXXXXXXX0516

Best Regards,
Batery

BateryBet Casino

• Representative

5 months ago

Hello AKRV,
We thank you for your patience. The issue is still in process from the provider's side. Unfortunately, without the provider's information on the task, it is difficult to move ahead with the issue.
Rest assured, please do not worry, our team is constantly monitoring the issue and will update surely when there's an update!

Regards,
Batery

AKRV

5 months ago

Hi,

I have got a response from you in my request but it's the same thing you were saying 10 days back that we are looking into your issue and sent a letter to the payment provider and they will be responding in 5 business days. It's already Been more than a week but your provider doesn't reply. Now you are saying that it will be taking some more time and you won't be able to speed it up.

I request Askgamblers to check with batery and ask them to speed the process up and I will request batery also to ask their payment provider to resolve this issue on priority as it's been more than 16 days since I'm struggling to get my money in my bank account.

I hope this will be resolved as soon as possible 🙏

Thanks and regards
AKRV

BateryBet Casino Complaint Stats

Resolved 180 / 185

Avg. Amount $595

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

BateryBet Casino Complaints

See all complaints for this casino

BateryBetCasino - Delayed payments and verification issues

I am submitting this complaint regarding two unresolved payment issues with the operator.

1. ₹7,000 withdrawal not received

On 1 July 2026, I made a ₹7,000 withdrawal, which is showing as “Completed”, but the money was never credited to my bank account.

I reported this to the operator on 8 July 2026 and provided my bank statement as proof. Despite repeated follow-ups, I have only been asked to wait, and no resolution or proof of payment has been provided. It has now been more than a month since I first reported the issue, and the payment is still missing.

2. ₹10,026 withdrawal blocked

I also have ₹10,026 in my account that I am unable to withdraw. The operator continues to request verification, even though I have already completed the verification process and submitted all requested documents.

I have fully cooperated with the operator and provided the requested bank statement and verification documents. However, after repeated follow-ups, both issues remain unresolved as of 18 August 2026.

I am therefore requesting AskGamblers assistance in reviewing the evidence and helping me recover my funds.

I can provide bank statements, withdrawal screenshots, verification documents for further review and
below are the attached files of chat screenshots as supporting evidence.

Thank you for your assistance.

88h left

₹17,026

Amount deposited but not yet credited

Dear
AskGamblers please help me to get my money back
I have deposited the amount of Rs 10000 instead of Rs 10200. It’s been 5 days passed my amount is still not yet credited. Not getting any proper response from Baterybet. I seek for help AskGamblers. Kindly help me to get my money back.
My Account id- 37983879
My request no- 25299517

53h left

₹10,000

Deposit not credited my account id

Deposit not credit my account
My account id (85543993)
Email id ([email protected])
Name( MD SAMEER RAZA)
SIR please my id receive amount
My account credit not receive
Already 3 day over
Administrate not response please help me sir
This is amount screen shot send me check Deposit not credit my account
My account id (85543993)
Email id ([email protected])
Name( MD SAMEER RAZA)
SIR please my id receive amount
My account credit not receive
Already 3 day over
Administrate not response please help my account statement send you please check

68h left

₹5,000

INR 50000 delayed IMPS withdrawal 3 August

On 3 August 2026, I initiated an IMPS withdrawal of ₹50,000 (Transaction № 12543461629).
The casino has marked the transaction as "Completed" on my dashboard, but the funds have not entered my bank account. When contacting customer support, they repeatedly offer the same vague excuse regarding "payment provider issues" without providing any concrete resolution or proof of payment.
Because they claim it is "Completed," I request the casino to provide the official Unique Transaction Reference (UTR) number so I can track it with my bank, or return the ₹50,000 back to my casino balance immediately.

Their Internal request channel their administration only says that the payment provider is not responding everytime whenever withdrawal placed the same issue is there in this platform

Kindly ask gamblers team help me in this issue

54h left

₹50,000

Account blocked and funds held

On June 2, 2026, BateryBet blocked me from playing and placing bets, deposits, and withdrawals.

When I deposited 20k INR, BateryBet blocked my account without any prior notice. From June 2 to August 2, almost 60 days have passed.

I submitted all the documents related to KYC, and all submited them from time to time, but they did not take any action. That's why I closed request 23738630, and I filed a new request to ask about the issue and unblock my account, but still again 15 days, they did the same thing - they asked for documents. I submitted, and again no answer from them.

They don't have the authority to hold my funds. I told them plz give me my money back and let me use the site. But they don't hear us.

@askgamblers, please help me to unblock my account or withdraw my money. @baterybet, please solve my account block problem.

It's already taken too much time, and you haven't updated it with the new request number 25130712 daily

52h left

₹20,000

No deposit received

I deposited 3500 rs by supermoney upi money transfer is successful but battery bet not add my money. I file a complaint against this website and also send e-mail but they have no response. Please give me my money back. 5 days complete but money not credited in Battery Wallet.

My id 83734558

< personal information removed >

Please give me my money back

Resolved

₹3,500

Uncredited UPI Deposit of Batery Account

Batery Account ID: 53016636

Batery Ticket/Request ID: №25064496

Transaction Date: 31 July 2026

Amount: ₹4,999.82

Bank UTR Number: 311444935065

Issue Description:

On 31 July 2026, I deposited ₹4,999.82 via UPI (UTR: 311444935065). The funds were debited from my bank account immediately, but my Batery balance was never credited.

Support created Request №25064496 and promised in chat that the payment provider would resolve it within 3 business days (by August 3rd). That deadline has passed, the balance remains ₹0, and messaging in the chat ticket is now restricted.

Requested Outcome:

Trace UTR 311444935065 and immediately credit ₹4,999.82 to Batery Account #53016636

Resolved

₹5,000

Withdrawal of 3510 rupees not received

Hi, my name is <removed>

I am an account holder at Batterybet Casino. My account number is 77301659

I made a withdrawal request on 31/07/2026 at 19:34:51

My transaction number is 1788708584-0081.

After some time on 31/07/2026 at 20:16:47, its status is shown as completed, but in my bank account I didn’t receive that withdrawal amount

I have raised a request on BateryBet casino my request number is Nº25088211 but they didn’t take any responsibility they ask me to wait for 72 hours why should i wait for my withdrawal if its shows complete on that site i want my withdrawal as soon as possible and I request that AskGamblers please resolve my issue.

I attached my bank statement from 31/07/2026 to 02/08/2026 and also attached screenshots of the BatteryBet withdrawal status and my request, which I raised on BateryBet

57h left

₹3,510

BateryBet Casino INR 8000 payout missing despite Completed status and closed support ticket

Dear AskGamblers Complaint Team,

I am lodging a formal complaint against BateryBet regarding an unresolved withdrawal of INR 8,000. The casino has marked the transaction as "Completed" on their user portal, but they have failed to transfer the funds to my bank account and have closed my internal support tickets.

Case Details

Casino Name: BateryBet

Account ID: 39428664

< personal information removed >

Disputed Amount: INR 8,000

Operation ID: 12516360804-1707

Timeline of Events

1 - 17th July 2026 at 02:21 PM: I initiated an INR 8,000 withdrawal request. The dashboard instantly marked it as "Completed" and "Successful."

2 - 17th July 2026 at 03:37 PM (Live Chat Support): Since no money arrived, I contacted customer support. The agent explicitly instructed me to wait up to 72 hours, stating: "The withdrawal 12516360804 became successful. Please be patient, it usually takes up to 72 hours to receive the funds to the bank account. If the payout has not been received after 72 hours, please make a new request and attach a bank statement as a PDF file.

3 - Expiry of Deadline: The 72-hour window has completely expired. No funds have been credited to my bank account.

4 - Ticket Closure: I have already shared my official PDF bank statement directly with the BateryBet support team to prove the non-payment. Instead of checking the transaction tracking or providing a network reference code, they chose to close out my internal support ticket and stop responding.

Summary of Grievance

BateryBet is practicing deceptive reporting by clearing processing queues and marking transactions as "Completed" before the funds are actually settled by their banking processor.

Since my bank statement clearly proves that no credit of INR 8,000 has arrived since July 17th, I request the AskGamblers team to intervene and compel BateryBet to provide the official banking UTR/RRN tracking number or immediately release my funds.

Sincerely,

< personal information removed >

Resolved

₹8,000

Deposit stuck since 30th June

I made a deposit of 10400 INR which is still not reflecting in batery account and the support is not budging as usual.

My withdrawal complaint in your forum is marked as unresolved. I am sure this one also will go unresolved but still thought will put it on records.

This casino is the worst

My account id is 57576130

Resolved

₹10,400