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BateryBet - Withdrawal not credited since more than a week


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By AKRV
7 months ago

Hi! Please help me to get my money batery is holding. They previously said that it's already done but when I shared my bank statement with them, they are not replying. I only got only 3100 rupees withdrawal which I made after the one in concern. I'm attaching my raised requests and conversion screenshots, please check and take some action so that I can get my money. Please let me know if I should send you my bank statement as well.

Amount - 14,000 Rupees

Batery account ID - 36208327

Thanks and Regards,


Disputed Casino BateryBet Casino
Amount ₹14000

Discussion

User name

Dear @AKRV,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Hello!
Thank you for your patience and understanding. As we check, the issue is resolved.
According to the provider the payout was successfully processed.
Here are payout details, please contact the bank branch so that they can find and credit the money based on the information provided.
Split payment of 4000 and 10000 rupees
Transaction number:12270567362
UTR:XXXXXXXX0506 / XXXXXXXX0516

Best Regards,
Batery
User name
Hello AKRV,
We thank you for your patience. The issue is still in process from the provider's side. Unfortunately, without the provider's information on the task, it is difficult to move ahead with the issue.
Rest assured, please do not worry, our team is constantly monitoring the issue and will update surely when there's an update!

Regards,
Batery
User name loyalty-level-1
Hi,

I have got a response from you in my request but it's the same thing you were saying 10 days back that we are looking into your issue and sent a letter to the payment provider and they will be responding in 5 business days. It's already Been more than a week but your provider doesn't reply. Now you are saying that it will be taking some more time and you won't be able to speed it up.

I request Askgamblers to check with batery and ask them to speed the process up and I will request batery also to ask their payment provider to resolve this issue on priority as it's been more than 16 days since I'm struggling to get my money in my bank account.

I hope this will be resolved as soon as possible 🙏


Thanks and regards
AKRV

BateryBet Casino Complaint Stats

Resolved 198 / 203
Avg. Amount $559
Avg. Complaint Duration 14 days
Avg. Response Time 2 days

BateryBet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 119 out of 120 complaints in this category have been resolved.
This operator's average complaint duration is 14 days, while the average duration across all operators is 8 days.

BateryBet Casino Complaints

See all complaints for this casino
Amount deposited but funds not credited yet in gaming account

I have been using the batery bet site for about a month approx my gaming I’d is 86113728.


I deposited Rs. 25,000/- on September 20th in batery bet site.


The funds have not been credited. When I contacted the support chat, they said to wait for 3 hrs to reflect.


But even after 3 hrs as funds were not credited as instructed I raised the request with the administration team. The request no is 26247444.


But the team is not responding only it’s been 3 days they have not replied in that request window.


They said they have requested the payment provider for confirmation and would get response within 3 working days but it’s been 5 days since i have deposited and it’s beyond 3 business days.


Yet my funds were not credited to my gaming account nor refunded to my source account.


I have provided them the UTR no. along with the screenshot for reference yet they have not resolved the issue.


I have even contacted my bank for the same; they have mentioned that the transaction was successful and cannot be refunded.


Pls ask gamblers team to help me recover my amount.


There is no proper response from batery bet administration team as they are always sending generic copy paste messages telling me to wait but not resolving the issues.


I have never faced such an issue on any website till date. It’s been 5 days pls credit my funds to my gaming account.


I’m attaching the payment proof along with the response I have got from the administration team.

Chart Pointer
51h left
₹25,000
Deposit and withdrawal pending

< casino credentials sent to the casino >


​Complaint Description:

​I am submitting this formal complaint against BateryBet Casino regarding two uncredited UPI deposits totaling ₹50,000 INR and an unresolved withdrawal request of ₹30,000 INR, both pending for over a week without resolution from customer support.

​1. Uncredited Deposit #1: ₹30,000 INR

​Date & Time: 28 August 2026, 10:58 PM IST

​Amount: ₹30,000 INR

​Payment Mode: UPI (Google Pay)

​Recipient UPI ID / Name: 9401866630m@pnb / DEEP DEKA

​Bank UTR / UPI Reference ID: 624033824743

​Google Transaction ID: CICAgLiXluLbYA

​Debited Bank Account: ICICI Bank (A/C ending in 1858)

​Status: Fully debited from the bank account; not credited to Batery wallet for over 7 days.

​2. Uncredited Deposit #2: ₹20,000 INR

​Date & Time: 29 August 2026, 09:11 PM IST

​Amount: ₹20,000 INR

​Payment Mode: UPI (Google Pay)

​Recipient UPI ID / Name: paytm.s2ty52s@pty / Umesh Dangi

​Bank UTR / UPI Reference ID: 624199388651

​Google Transaction ID: CICAgLjfiZvCDw

​Debited Bank Account: ICICI Bank (A/C ending in 1848)

​Status: Fully debited from the bank account; not credited to Batery wallet for 7 days.

​3. Pending Withdrawal: ₹30,000 INR

​Amount: ₹30,000 INR

​Status: Requested and pending without clearance or credit to my bank account.

​Current Situation & Resolution Requested:

I have repeatedly contacted BateryBet live support and submitted official bank statements and transaction receipts showing successful debits and valid 12-digit UTR numbers. Support has only provided automated responses stating that the transactions are "under review with the payment aggregator," but no progress has been made.

​I request AskGamblers to intervene so that BateryBet management will:

​Locate and credit the ₹20,000 and ₹30,000 deposits to my player wallet (or reverse the funds back to the originating bank accounts if they cannot credit them).

​Approve and release the pending ₹30,000 withdrawal to my verified payout method.

​I have attached clear bank statements in PDF format along with transaction receipts confirming all UTR numbers and timestamps

Chart Pointer
92h left
₹80,000