Complaint #498 BateryBet Casino

Uncredited withdrawal INR 15000

By Abhi4u2112

6 days ago

Dear AskGamblers Complaint Team,

I am writing to officially lodge a formal complaint against BateryBet Casino for an uncredited withdrawal of INR 15,000 processed on 6th October 2026. Not only have the funds failed to reach my bank account after the casino's specified deadline, but their support administration is actively engaging in predatory behavior by forcefully closing my dispute tickets without providing answers.

• Disputed Amount: INR 15,000

• Operation ID: 12649044956-0610

• Date & Time of Payout: 6th October 2026 at 16:48 IST

• Current Status in Casino Wallet: Completed

BateryBet has repeatedly closed my support requests without giving me the basic transaction data required to trace my missing funds. Below is the breakdown of the three consecutive tickets they shut down:

1. Ticket #26615074 (Opened 6th Oct): I raised a query because the status showed "Completed," but the money wasn't in my bank. Support initially gave a 3-hour timeline, which they later changed to 72 hours, instructing me to wait patiently.

2. Ticket #26641348 (Opened 7th Oct): I requested the UTR (Unique Transaction Reference) number or Bank Transaction ID. Since I am expecting a total payout of INR 15,000 split across three separate merchant accounts from different sources, I explicitly told them I needed the UTR and the Merchant Sender Name to identify this transaction. They ignored my request entirely, copy-pasted the 72-hour template, and marked the ticket as RESOLVED.

3. Ticket #26658184 (Opened 8th Oct): I opened a fresh ticket protesting their unfair closure of my previous request and demanded the financial tracking details again. Once more, they slapped the exact same automated bot reply onto the chat and forcefully closed the ticket as RESOLVED.

The maximum 72-hour banking window insisted upon by the casino administration has now officially expired, and no funds have been credited to my bank account.

By marking active, unresolved financial disputes as "Resolved," BateryBet is deliberately manipulating its customer service metrics and blocking me from getting human assistance. If a payout is genuinely "Successful" and "Completed" on a casino's backend, the system instantly generates a UTR or reference number. BateryBet’s total refusal to share this basic legal tracking data indicates that the funds were either never successfully dispatched by their gateway or are stuck in a failed loop.

I request the AskGamblers team to intervene immediately and hold BateryBet Casino accountable for these deceptive support practices. I demand that BateryBet:

1. Provide the official UTR Number and the Processing Merchant’s Name for Operation ID: 12649044956-0610 so my bank can trace it.

2. If they cannot provide a valid UTR number, they must acknowledge the payout failure, recredit the INR 15,000 back to my casino balance, and allow manual processing.

3. Stop the unfair practice of closing active user complaints before they are settled.

I have attached screenshots of my bank statements from October 6th to the present day showing zero credit, along with screenshots of all three closed chat transcripts as evidence.

Sincerely,

Abhi4u2112

Disputed Casino BateryBet Casino

Reason Delayed payment

Amount ₹15000

Discussion

90 hours left for Abhi4u2112 to respond.

BateryBet Casino

• Representative

5 hours ago

Hello!

We’re already investigating the issue you’re experiencing. To help us assist you with the issue mentioned earlier, please refer to your existing request, № 26682050.

Best regards,
Batery.

Abhi4u2112

3 days ago

Dear AskGamblers Team,
I am formally rejecting the response provided by the BateryBet Casino representative. Once again, instead of providing the mandatory financial tracking data, the casino has copy-pasted a generic message redirecting me back to their internal support ticket system (Ticket № 26682050)—the exact same system where they continuously censor and forcefully close my complaints.
I want to bring to the immediate attention of the AskGamblers Team the deceptive operational loop that BateryBet uses to siphon players' money:

1. The Contradictory Withdrawal Script:

• For this INR 15,000 withdrawal (Operation ID: 12649044956-0610), the casino's system officially marked the transaction as "Completed" and "Successful" on their backend.
• However, when the funds never arrived in my bank account and I asked for the mandatory UTR (Unique Transaction Reference) number or the Processing Merchant’s Name to trace it, they flatly refused to provide it.
• Instead, they keep shifting the goalposts: first telling me to wait 3 hours, then 72 hours, and now falling back on the endless excuse of "we have sent a letter to the payment provider." If a transaction is genuinely successful on a merchant's end, a UTR is generated instantly. Their total refusal to provide this number is absolute proof that the funds were never successfully dispatched.

2. A Chronic History of "Lost" Deposits:

This withdrawal issue is identical to how they handle deposits. I currently have 4 separate deposits stuck with BateryBet. Their strategy is always the same: they drag the dispute out for over a month with the "provider review" script, and then abruptly close the ticket saying, "Contact your bank, we never received the money."
What kind of absurd banking infrastructure does BateryBet operate where deposits successfully deduct from a player's bank but never reach the casino, and withdrawals successfully leave the casino but never arrive at the player's bank?

3. Proof of Isolated Malpractice:

I regularly play on several other reputable platforms including Desiplay, JeetBoost, Casinokhajana, Crorebet, and 1win. I have never faced a single issue regarding a missing deposit or withdrawal on any of those platforms. Financial transactions process smoothly everywhere else. This proves that the systemic transaction failures are exclusive to BateryBet, indicating a deliberate practice of withholding player funds.

Final Appeal to AskGamblers:

If a player deposits money and loses it fairly in a game, that is completely acceptable. But when a casino accepts your deposits without crediting them, and flags your winnings as "Withdrawn" but steals the money by withholding the UTR number, it crosses the line into complete fraud. They are actively stealing players' hard-earned money.
I have already submitted my official, unedited bank PDF statement proving zero credit. Since BateryBet has failed to provide a valid UTR number within their own 72-hour window, I highly request the AskGamblers Team to penalize this operator, significantly downgrade their trust rating/reviews to protect other users, and mark this case as UNRESOLVED due to financial malpractice.
Sincerely,
Abhi4u2112

BateryBet Casino

• Representative

4 days ago

Hello!

Thank you for contacting us about this matter. We know that it's very important to You that Your question is resolved in a timely manner.

The problem that you're experiencing is already being looked into. In order for us to be able to help you with the earlier mentioned issue please refer to the request you've already submitted, № 26682050.

Best regards,
Batery.

AskGamblers

• Support Team

4 days ago

Dear BateryBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

BateryBet Casino Complaint Stats

Resolved 208 / 213

Avg. Amount $540

Avg. Complaint Duration 14 days

Avg. Response Time 2 days

BateryBet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 125 out of 126 complaints in this category have been resolved.

This operator's average complaint duration is 14 days, while the average duration across all operators is 8 days.

Complaint Status

90h left

₹15,000

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BateryBet Casino Complaints

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Dear askgamblers,
I uploaded KYC documents on this platform a week ago and they still not verified my account and not replying as well.
My account ID on this platform is 86949630.
First they said to wait for 72 hours. I uploaded 3 documents in first term then uploaded more documents in second term. They are making me fool again and again by saying it's under process but I have a doubt that they'll swallow my funds and will not pay to me. I've earned it by using my own real money. I've not used any of their bonuses to raise funds. They never asked for KYC documents until I went to withdraw funds. They cancelled my withdrawal and stuck my winnings. Admin should must verify my account within 2 or 4 days.
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I have made 3 withdrawal (1) for Rs 15000, (2) for Rs 11500 and (3) for Rs 9500, all of them was mark as completed on same day but none of them were credited into my bank account.

So I have requested query request on platform, and they replied me to wait for 72 hours to reflect money into bank account.

So I did wait patiently 72 hours. After 72 hours I again created request and ask them why money still not credited into my bank account so they asked for bank statement and I provided them. Now they ask to wait for 3 hours to reply, I again wait and after deadline passed I asked for reply and now they are saying me to wait again for 3 days just to get reply that what's happening with my money.

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Withdrawal (3) number # 12648618077

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Dear AskGamblers Complaint Team,

I am writing to officially lodge a formal complaint against BateryBet Casino regarding an uncredited deposit of INR 3,000 made on 17th September 2026. The casino has deliberately trapped me in a contradictory communication loop and restricted my account from asking for updates.

The funds were successfully debited from my bank account, but they have not been credited to my casino wallet. It has been 12 days since the transaction, and the casino has provided zero resolution despite their promised 3-business-day timeline.

Case & Transaction Details:

Casino Name: BateryBet Casino
Ticket Request ID: #26188453
Disputed Amount: INR 3,000
Date & Time: 17th September 2026 at 02:15 PM IST
Recipient Gateway Name: < full name removed > (As verified and tracked by my bank)

The Communication Trap & Support Block:

I have fully cooperated with all verification requests, including their strict security demand to record a secondary-phone video showing my live banking application login and the download of the receipt. I emailed this video proof directly to [email protected].

Instead of updating or resolving my issue, BateryBet has completely cut off my communication channels:

Support Chat Restriction: The casino administration has explicitly blocked my ability to type or send messages inside the active dispute ticket (#26188453). The portal displays a "Message Restricted" status, preventing me from asking for any updates.
Email Avoidance: When I reply to their support emails with the requested video proof, the email team deflects by stating: "We only look into gaming-related issues. For payment-related issues, please follow up inside your active support request portal."

This is a deliberate and predatory tactic. The email team instructs me to use the support request ticket, while the administration has deliberately restricted the ticket interface so I cannot speak. They are holding my hard-earned INR 3,000 while denying my consumer right to communicate.

Requested Outcome. I request the AskGamblers team to forcefully intervene and compel BateryBet Casino to:

Immediately remove the messaging restrictions on my account so I can communicate with support.
Credit the INR 3,000 to my gaming wallet or process a manual refund to my bank, as I have already provided irrefutable bank statements and video verifications.

I have attached screenshots of the successful debit transaction, the casino's ticket timeline, and the "Message Restricted" error screen as absolute proof of their evasion.

Sincerely,

Abhi4u2112

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