Complaint #498 BateryBet Casino

Uncredited withdrawal INR 15000

By Abhi4u2112

4 weeks ago

Dear AskGamblers Complaint Team,

I am writing to officially lodge a formal complaint against BateryBet Casino for an uncredited withdrawal of INR 15,000 processed on 6th October 2026. Not only have the funds failed to reach my bank account after the casino's specified deadline, but their support administration is actively engaging in predatory behavior by forcefully closing my dispute tickets without providing answers.

• Disputed Amount: INR 15,000

• Operation ID: 12649044956-0610

• Date & Time of Payout: 6th October 2026 at 16:48 IST

• Current Status in Casino Wallet: Completed

BateryBet has repeatedly closed my support requests without giving me the basic transaction data required to trace my missing funds. Below is the breakdown of the three consecutive tickets they shut down:

1. Ticket #26615074 (Opened 6th Oct): I raised a query because the status showed "Completed," but the money wasn't in my bank. Support initially gave a 3-hour timeline, which they later changed to 72 hours, instructing me to wait patiently.

2. Ticket #26641348 (Opened 7th Oct): I requested the UTR (Unique Transaction Reference) number or Bank Transaction ID. Since I am expecting a total payout of INR 15,000 split across three separate merchant accounts from different sources, I explicitly told them I needed the UTR and the Merchant Sender Name to identify this transaction. They ignored my request entirely, copy-pasted the 72-hour template, and marked the ticket as RESOLVED.

3. Ticket #26658184 (Opened 8th Oct): I opened a fresh ticket protesting their unfair closure of my previous request and demanded the financial tracking details again. Once more, they slapped the exact same automated bot reply onto the chat and forcefully closed the ticket as RESOLVED.

The maximum 72-hour banking window insisted upon by the casino administration has now officially expired, and no funds have been credited to my bank account.

By marking active, unresolved financial disputes as "Resolved," BateryBet is deliberately manipulating its customer service metrics and blocking me from getting human assistance. If a payout is genuinely "Successful" and "Completed" on a casino's backend, the system instantly generates a UTR or reference number. BateryBet’s total refusal to share this basic legal tracking data indicates that the funds were either never successfully dispatched by their gateway or are stuck in a failed loop.

I request the AskGamblers team to intervene immediately and hold BateryBet Casino accountable for these deceptive support practices. I demand that BateryBet:

1. Provide the official UTR Number and the Processing Merchant’s Name for Operation ID: 12649044956-0610 so my bank can trace it.

2. If they cannot provide a valid UTR number, they must acknowledge the payout failure, recredit the INR 15,000 back to my casino balance, and allow manual processing.

3. Stop the unfair practice of closing active user complaints before they are settled.

I have attached screenshots of my bank statements from October 6th to the present day showing zero credit, along with screenshots of all three closed chat transcripts as evidence.

Sincerely,

Abhi4u2112

Disputed Casino BateryBet Casino

Reason Delayed payment

Amount ₹15000

Discussion

AskGamblers

• Support Team

1 week ago

Dear @Abhi4u2112,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

BateryBet Casino

• Representative

2 weeks ago

Hello!

If you have already contacted the bank, then please provide an official answer (PDF file) from your bank after that you contacted them for a search.

Best regards,
Batery.

Abhi4u2112

2 weeks ago

Dear BateryBet Casino,
Let us look at your absolute web of lies from the very beginning. Firstly you officially claimed that my withdrawal was successful. After I escalated the matter and waited for fifteen long days you shared a transaction screenshot that was deliberately cropped to hide the amount because it belonged to an old INR 10000 payout. When I caught you red handed in that fraud you completely changed your narrative and claimed that the payment was made in two parts.
You repeatedly requested my official bank statement. The truth is that after I provided my statement you simply scanned my successful historical transactions stole the UTR numbers from my other independent payouts and pasted them here claiming they represent this missing transfer. You are calculating numbers from my past to hide your gateway theft.
Let me state some facts very clearly to your administration. I have already lost more than INR 10 Lakhs on your platform from the day I started playing until now. I am now going to assume that this INR 15000 is just another part of that loss. Losing fifteen thousand rupees will not make me poor and stealing it will definitely not make you rich.
However because of this cheap scam and total breach of integrity I have completely lost trust in your platform. I am officially deleting my BateryBet account permanently today. Furthermore I have personally referred 9 of my close friends to your casino whose total historical deposits easily exceed INR 50 Lakhs. I am going to share this exact story of fraud and recycled UTRs with every single one of them today so they can withdraw their funds and leave your platform immediately. You do not deserve to steal peoples hard earned money.
Dear AskGamblers Team,
I am completely unsatisfied with the fraudulent replies provided by the casino. They have no intention of paying out fair winnings. If you want you can close this case as unresolved. This was my last experience with BateryBet Casino and it will be my final dispute on the AskGamblers forum as I am walking away from online gaming entirely.
Thank you for your time and mediation efforts.

AskGamblers

• Support Team

2 weeks ago

Dear @Abhi4u2112,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

BateryBet Casino Complaint Stats

Resolved 213 / 218

Avg. Amount $529

Avg. Complaint Duration 14 days

Avg. Response Time 2 days

BateryBet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 129 out of 130 complaints in this category have been resolved.

This operator's average complaint duration is 14 days, while the average duration across all operators is 8 days.

BateryBet Casino Complaints

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