Complaint #169 BateryBet Casino

Withdrawals and Deposits are Blocked

By Abhishek S.

1 year ago

Batery Bet Account Number - 62684152

Hello Team,

I have not been able to perform any activity on my Batery Bet account for 4 days and I have been asked to go through verification for which I submitted the set of documents asked - Selfie with ID, ID Card with Administration Chat, ID Card. I have been asked to wait for 72 hours and that has been passed now and I have not seen any confirmation on verification. As per company's policy, verification must be completed within 72 hours and I thought that it would be completed earlier as well.

Now, Today Batery Bet administrator team came up with set of documents again - Aadhar Card, Selfie with UPI app, etc. which I have submitted and that has been accepted. Again I have been asked to wait more 48 hours. Seeing various complaints, I am very afraid regarding my hard earned money. When I deposited same amount of money everything was fine, at time of withdrawal and playing bet, account was restricted.

It's been 4 days and now additional 48 hours, I am very tensed and need an urgent help. Why this much time is required for verification, I am all OK for all kind of verification but this much of delay is not good for a customer.

Please help me to escalate this issue and help me on resolution.

I shall be highly obliged.

Best Regards.

Disputed Casino BateryBet Casino

Reason Verification issues

Amount ₹145000

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Inactive user

1 year ago

Hi Ask Gamblers Team,

My verification is completed. This case can be closed.
Thanks Batery team for support.

AskGamblers

• Support Team

1 year ago

Dear BateryBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Inactive user

1 year ago

Hi Batery Bet Team and Ask Casino Team,

Please help me here. This case is very much priority for me. I have immense believe in the system. Please look into my matter. I am stuck since 6 days.

Thanks!

BateryBet Casino Complaint Stats

Resolved 162 / 167

Avg. Amount $643

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

BateryBet Casino Complaints

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I have also shared the bank statement with them, but they are not budging at all.

Screenshots of withdrawals and screenshots of requests raised are attached

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ID:< sent to the casino >

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Withdrawal not received status is going completed

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Transaction details:
UPI Transaction ID: 654702529954
Sender Bank: DBS Bank Limited (XXXXXX129416)
Recipient UPI: ppqr01.sroxlm@iob
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I request the AskGamblers Complaints Team to intervene. I have complete evidence — CRED receipt, UPI transaction record, and full support correspondence.

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No withdrawal received since 10 days

Dear Baterybet Team,

Batery ID: 66056652

Administration Ticket No: 23952858

My withdrawals are showing as Completed but funds have not been received:

1) ₹9,000 — 15 June, 15:41:21

Reference No: 12460775411

2) ₹10,000 — 15 June, 15:27:53

Reference No: 12460757956

I have already provided my bank statement, transaction records, screenshots, and required details, but the matter remains unresolved.

Your team asked me to wait 7 days, and after that another delay was given without proper resolution. This repeated delay is causing serious financial stress and concern.

Kindly provide immediately:

- Transaction proof

- UTR/bank reference details

- Clear explanation of completed status

I request urgent resolution and a transparent response.

Regards,

< first name removed >

Batery ID: 66056652

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Missing Withdrawals Despite Being Marked Successful

Complaint Against BateryBet – Missing Withdrawals Despite Being Marked Successful

I would like to file a complaint against BateryBet regarding two withdrawals that were marked as successful on their platform but were never received in my bank account.

Funds Missing :2010inr (1000 and 1010)

batery bet id 58213294

Withdrawal Details:

Withdrawal Amount: ₹1,000
Request ID: #23870382
Date & Time: 12 June, 13:40
Withdrawal no: 12455296831

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Request ID: #23955370
Date & Time: 12 June, 14:57
Withdrawal no:12455399165

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I contacted BateryBet support immediately after noticing the issue. They informed me that I should wait up to 72 hours for the funds to reflect in my bank account. I followed their instructions and waited the full period.

Now, more than 72 hours have passed, and neither of the withdrawals has been credited to my bank account. I have contacted support again, but the issue remains unresolved.

I am attaching my bank statements as proof that these transactions were never received. I request AskGamblers to assist in obtaining either:

The successful credit of both withdrawals to my bank account, or
A refund of the total amount of ₹2,010 back to my BateryBet account.

Thank you for your assistance.

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₹2,010