Complaint #364 BateryBet Casino

Withdrawal section temporary unavailable

By Ankita

6 months ago

Dear AskGamblers Team ,

Subject:Request for Assistance Regarding BateryBet Account Restriction (ID: 35527789)

I am writing to seek your assistance regarding an issue I am facing with my BateryBet account (ID: 35527789).
my account has been restricted, and I am unable to access both the deposit and withdrawal sections. Whenever I try to use these features, it shows that the section is temporarily unavailable.

I have already submitted multiple requests to BateryBet support, but unfortunately, I have not received any proper response or clear explanation regarding this issue. This situation is causing me a lot of inconvenience and concern, as I am unable to manage my funds.
I kindly request you to help me connect with the BateryBet team or escalate this matter so that my issue can be resolved as soon as possible.

Your support in resolving this matter would mean a lot to me.

Disputed Casino BateryBet Casino

Reason Verification issues

Discussion

AskGamblers

• Support Team

5 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that BateryBet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Ankita

5 months ago

Are you a scammer or a fraud website?What am I not able to prove? Can I know? You are saying on your own that I am not able to prove something, but what exactly do I have to prove? Can you clearly tell me?
I have a big amount in my ID, and you have blocked it. That is why it feels like a scam. You are already having a worst rating on every platform.
I will complain about your website to the “Curaçao gaming
. I will also mail your promoter faf du plessis.
This is a very worst and scam website. Don’t invest your hard-earned money here. They always have several reasons to not give money, and they have their own rules to take money from Indian users .
Believe me, if you lose money in betting, it will not hurt you that much. It hurts more when this type of scammer website takes your money.

Warning to all users: once you deposit money, it becomes very difficult to withdraw.
Warning again: they will ask for documents again and again but still not approve.
Warning again: they will delay until you give up.
Warning again: your hard-earned money is not safe here.

Warning: they will keep your account under review without any clear reason.
Warning: they may block your account when you try to withdraw.
Warning: they will not give proper answers to your questions.
Warning: they will only reply “please wait” again and again.
Warning: your verification may never be completed.
Warning: they will find new excuses every time.
Warning: your money can get stuck for many days.
Warning: they will not give a clear timeline.
Warning: support team may ignore your messages.
Warning: you may not get your money back easily.
Warning: they will make the process confusing.
Warning: rules may change when you request withdrawal.
Warning: they may reject your documents without explanation.
Warning: they will not tell exactly what is wrong.
Warning: your trust can be broken very easily here.
Warning: they may hold your funds without proper reason.
Warning: delays will keep increasing again and again.
Warning: they may stop responding after some time.
Warning: your account can stay blocked for long time.
Warning: they will test your patience continuously.
Warning: you may feel helpless after depositing money.
Warning: they will not take responsibility properly.
Warning: you may not get any proper support.
Warning: they will not resolve issues quickly.
Warning: excuses will keep repeating.
Warning: they will not value your time.
Warning: your complaints may be ignored.
Warning: they will avoid giving clear answers.
Warning: they may hold your withdrawal request.
Warning: you may not understand their process.
Warning: they will create unnecessary complications.
Warning: your funds may remain locked.
Warning: they will not give proper updates.
Warning: you may keep waiting without result.
Warning: they will not solve your problem easily.
Warning: your money can be at risk here.
Warning: they will not respond on time.
Warning: they may delay verification intentionally.
Warning: your requests may stay pending.
Warning: they will not provide clear proof.
Warning: you may feel cheated in the end.
Warning: they will not complete process quickly.
Warning: your patience will be tested again and again.
Warning: they may never give final solution.
Warning: your experience can become very frustrating.
Warning: think many times before investing your money here.

I am giving all these warnings because I am facing this problem myself.

Ask Gambler remove this website from your complaint section and report about them and cancel there licences.

BateryBet Casino

• Representative

5 months ago

Dear Ankita,

Unfortunately, due to the fact that you cannot proove your credentials we cannot complete your verification process due to rule 4.4 "The Company reserves the right to block the accounts of Users who have reported false data, as well as to deny them the payment of any winnings..."

Best regards,
Batery.

Ankita

5 months ago

No reply received yet ,
Why are u wasting time baterybet , this was not expected from your side.
Still account is showing restricted.

BateryBet Casino Complaint Stats

Resolved 208 / 213

Avg. Amount $540

Avg. Complaint Duration 14 days

Avg. Response Time 2 days

BateryBet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 125 out of 126 complaints in this category have been resolved.

This operator's average complaint duration is 14 days, while the average duration across all operators is 8 days.

BateryBet Casino Complaints

See all complaints for this casino

Not verifying my account since long time

Dear askgamblers,
I uploaded KYC documents on this platform a week ago and they still not verified my account and not replying as well.
My account ID on this platform is 86949630.
First they said to wait for 72 hours. I uploaded 3 documents in first term then uploaded more documents in second term. They are making me fool again and again by saying it's under process but I have a doubt that they'll swallow my funds and will not pay to me. I've earned it by using my own real money. I've not used any of their bonuses to raise funds. They never asked for KYC documents until I went to withdraw funds. They cancelled my withdrawal and stuck my winnings. Admin should must verify my account within 2 or 4 days.
I request askgamblers team to help me.

7h left

₹10,000

Deposit and withdrawal issue

Baterybet.in casino is worst casino. My deposit of 2000 has not been credited from past 4 days and withdrawal of 2000 not processed from last 3 days. My id is 35501699. Please take the immediate action thing is not going good. Baterybet.in casino is worst casino. My deposit of 2000 has not been credited from past 4 days

44h left

₹4,000

Payout status showing completed but amt not credited yet

I have withdrawn Rs.4250/- on Oct 1st the status has been marked completed successful but I am not credited to bank account yet

In the request ticket raised I have submitted my bank statement also as requested

It’s been more than a week they have responded

Pls look into the same and resolve the issue at the earliest I have uploaded the screen shots of the request ticket for reference

89h left

₹4,250

Withdrawal marked as completed but not received

Hi,

I have made 3 withdrawal (1) for Rs 15000, (2) for Rs 11500 and (3) for Rs 9500, all of them was mark as completed on same day but none of them were credited into my bank account.

So I have requested query request on platform, and they replied me to wait for 72 hours to reflect money into bank account.

So I did wait patiently 72 hours. After 72 hours I again created request and ask them why money still not credited into my bank account so they asked for bank statement and I provided them. Now they ask to wait for 3 hours to reply, I again wait and after deadline passed I asked for reply and now they are saying me to wait again for 3 days just to get reply that what's happening with my money.

So I request askgambler team to please help me in this matter as they are not replying or resolving matter in timely manner.

Account id # 66829648

Query Request number # 26697366

Withdrawal (1) number # 12650002172

Withdrawal (2) number # 12648618505

Withdrawal (3) number # 12648618077

89h left

₹36,000

Uncredited withdrawal INR 15000

Dear AskGamblers Complaint Team,

I am writing to officially lodge a formal complaint against BateryBet Casino for an uncredited withdrawal of INR 15,000 processed on 6th October 2026. Not only have the funds failed to reach my bank account after the casino's specified deadline, but their support administration is actively engaging in predatory behavior by forcefully closing my dispute tickets without providing answers.

• Disputed Amount: INR 15,000

• Operation ID: 12649044956-0610

• Date & Time of Payout: 6th October 2026 at 16:48 IST

• Current Status in Casino Wallet: Completed

BateryBet has repeatedly closed my support requests without giving me the basic transaction data required to trace my missing funds. Below is the breakdown of the three consecutive tickets they shut down:

1. Ticket #26615074 (Opened 6th Oct): I raised a query because the status showed "Completed," but the money wasn't in my bank. Support initially gave a 3-hour timeline, which they later changed to 72 hours, instructing me to wait patiently.

2. Ticket #26641348 (Opened 7th Oct): I requested the UTR (Unique Transaction Reference) number or Bank Transaction ID. Since I am expecting a total payout of INR 15,000 split across three separate merchant accounts from different sources, I explicitly told them I needed the UTR and the Merchant Sender Name to identify this transaction. They ignored my request entirely, copy-pasted the 72-hour template, and marked the ticket as RESOLVED.

3. Ticket #26658184 (Opened 8th Oct): I opened a fresh ticket protesting their unfair closure of my previous request and demanded the financial tracking details again. Once more, they slapped the exact same automated bot reply onto the chat and forcefully closed the ticket as RESOLVED.

The maximum 72-hour banking window insisted upon by the casino administration has now officially expired, and no funds have been credited to my bank account.

By marking active, unresolved financial disputes as "Resolved," BateryBet is deliberately manipulating its customer service metrics and blocking me from getting human assistance. If a payout is genuinely "Successful" and "Completed" on a casino's backend, the system instantly generates a UTR or reference number. BateryBet’s total refusal to share this basic legal tracking data indicates that the funds were either never successfully dispatched by their gateway or are stuck in a failed loop.

I request the AskGamblers team to intervene immediately and hold BateryBet Casino accountable for these deceptive support practices. I demand that BateryBet:

1. Provide the official UTR Number and the Processing Merchant’s Name for Operation ID: 12649044956-0610 so my bank can trace it.

2. If they cannot provide a valid UTR number, they must acknowledge the payout failure, recredit the INR 15,000 back to my casino balance, and allow manual processing.

3. Stop the unfair practice of closing active user complaints before they are settled.

I have attached screenshots of my bank statements from October 6th to the present day showing zero credit, along with screenshots of all three closed chat transcripts as evidence.

Sincerely,

Abhi4u2112

65h left

₹15,000

Serious withdrawal Issue

Dear sir /madam,
My batery bet game id is 73219406.
I made withdraw of rs 2000 with withdrawal pay out No.12639778118 on 01 oct 26 and showing completed but amount still not received in my bank account. I already created a request No.26558456 and already sent a bank statement but they are not solving my issue. I think they are started fraud with me. Please solve my issue.

54h left

₹2,000

My deposit 5000 inr not received again

My deposit 5000 inr not credited.

I used method upi air my gaming id 63287046 but no any response from Administration.

I submitted request to admin no deposit option in batery bet casino website please askgamblers team resolved my problem soon as a possible.

Please check my request. I need my deposit 5000 urgent I want to play games so please understand and resolved my deposit problem

Resolved

Blocking Chat Support and Evading Resolution for INR 3000 Deposit

Dear AskGamblers Complaint Team,

I am writing to officially lodge a formal complaint against BateryBet Casino regarding an uncredited deposit of INR 3,000 made on 17th September 2026. The casino has deliberately trapped me in a contradictory communication loop and restricted my account from asking for updates.

The funds were successfully debited from my bank account, but they have not been credited to my casino wallet. It has been 12 days since the transaction, and the casino has provided zero resolution despite their promised 3-business-day timeline.

Case & Transaction Details:

Casino Name: BateryBet Casino
Ticket Request ID: #26188453
Disputed Amount: INR 3,000
Date & Time: 17th September 2026 at 02:15 PM IST
Recipient Gateway Name: < full name removed > (As verified and tracked by my bank)

The Communication Trap & Support Block:

I have fully cooperated with all verification requests, including their strict security demand to record a secondary-phone video showing my live banking application login and the download of the receipt. I emailed this video proof directly to [email protected].

Instead of updating or resolving my issue, BateryBet has completely cut off my communication channels:

Support Chat Restriction: The casino administration has explicitly blocked my ability to type or send messages inside the active dispute ticket (#26188453). The portal displays a "Message Restricted" status, preventing me from asking for any updates.
Email Avoidance: When I reply to their support emails with the requested video proof, the email team deflects by stating: "We only look into gaming-related issues. For payment-related issues, please follow up inside your active support request portal."

This is a deliberate and predatory tactic. The email team instructs me to use the support request ticket, while the administration has deliberately restricted the ticket interface so I cannot speak. They are holding my hard-earned INR 3,000 while denying my consumer right to communicate.

Requested Outcome. I request the AskGamblers team to forcefully intervene and compel BateryBet Casino to:

Immediately remove the messaging restrictions on my account so I can communicate with support.
Credit the INR 3,000 to my gaming wallet or process a manual refund to my bank, as I have already provided irrefutable bank statements and video verifications.

I have attached screenshots of the successful debit transaction, the casino's ticket timeline, and the "Message Restricted" error screen as absolute proof of their evasion.

Sincerely,

Abhi4u2112

Game account id - 39428664

Resolved

₹3,000

Withdrawal restricted and verification pending

Batery bet verification problem. I submitted all documents but no any response. My Gaming ID 84260273. Please help me, no any response by admin. I submitted all correct documents but 5 days plus gone. My total amount 26136 Inr please allowed my deposit and withdrawl. I want to play games but games are also restrcited. Please askgamblers team and batery admin team, verify my account.

Resolved

₹26,136

Deposit not credited more than 10 days

Dear team, I deposited 15000 INR on 17th September, but it was not credited to my account. They said it would take 3 hours and then 3 days. It's been 10 days and there is no response from the team. I also sent an email, but there is no response from them. Kindly need your help to resolve this. There has been no communication from their end. I created another request and they closed it, stating that I have to follow up on the previous request.

Resolved

₹15,000