Complaint #364 BateryBet Casino

Withdrawal section temporary unavailable

By Ankita

5 months ago

Dear AskGamblers Team ,

Subject:Request for Assistance Regarding BateryBet Account Restriction (ID: 35527789)

I am writing to seek your assistance regarding an issue I am facing with my BateryBet account (ID: 35527789).
my account has been restricted, and I am unable to access both the deposit and withdrawal sections. Whenever I try to use these features, it shows that the section is temporarily unavailable.

I have already submitted multiple requests to BateryBet support, but unfortunately, I have not received any proper response or clear explanation regarding this issue. This situation is causing me a lot of inconvenience and concern, as I am unable to manage my funds.
I kindly request you to help me connect with the BateryBet team or escalate this matter so that my issue can be resolved as soon as possible.

Your support in resolving this matter would mean a lot to me.

Disputed Casino BateryBet Casino

Reason Verification issues

Discussion

AskGamblers

• Support Team

4 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that BateryBet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Ankita

4 months ago

Are you a scammer or a fraud website?What am I not able to prove? Can I know? You are saying on your own that I am not able to prove something, but what exactly do I have to prove? Can you clearly tell me?
I have a big amount in my ID, and you have blocked it. That is why it feels like a scam. You are already having a worst rating on every platform.
I will complain about your website to the “Curaçao gaming
. I will also mail your promoter faf du plessis.
This is a very worst and scam website. Don’t invest your hard-earned money here. They always have several reasons to not give money, and they have their own rules to take money from Indian users .
Believe me, if you lose money in betting, it will not hurt you that much. It hurts more when this type of scammer website takes your money.

Warning to all users: once you deposit money, it becomes very difficult to withdraw.
Warning again: they will ask for documents again and again but still not approve.
Warning again: they will delay until you give up.
Warning again: your hard-earned money is not safe here.

Warning: they will keep your account under review without any clear reason.
Warning: they may block your account when you try to withdraw.
Warning: they will not give proper answers to your questions.
Warning: they will only reply “please wait” again and again.
Warning: your verification may never be completed.
Warning: they will find new excuses every time.
Warning: your money can get stuck for many days.
Warning: they will not give a clear timeline.
Warning: support team may ignore your messages.
Warning: you may not get your money back easily.
Warning: they will make the process confusing.
Warning: rules may change when you request withdrawal.
Warning: they may reject your documents without explanation.
Warning: they will not tell exactly what is wrong.
Warning: your trust can be broken very easily here.
Warning: they may hold your funds without proper reason.
Warning: delays will keep increasing again and again.
Warning: they may stop responding after some time.
Warning: your account can stay blocked for long time.
Warning: they will test your patience continuously.
Warning: you may feel helpless after depositing money.
Warning: they will not take responsibility properly.
Warning: you may not get any proper support.
Warning: they will not resolve issues quickly.
Warning: excuses will keep repeating.
Warning: they will not value your time.
Warning: your complaints may be ignored.
Warning: they will avoid giving clear answers.
Warning: they may hold your withdrawal request.
Warning: you may not understand their process.
Warning: they will create unnecessary complications.
Warning: your funds may remain locked.
Warning: they will not give proper updates.
Warning: you may keep waiting without result.
Warning: they will not solve your problem easily.
Warning: your money can be at risk here.
Warning: they will not respond on time.
Warning: they may delay verification intentionally.
Warning: your requests may stay pending.
Warning: they will not provide clear proof.
Warning: you may feel cheated in the end.
Warning: they will not complete process quickly.
Warning: your patience will be tested again and again.
Warning: they may never give final solution.
Warning: your experience can become very frustrating.
Warning: think many times before investing your money here.

I am giving all these warnings because I am facing this problem myself.

Ask Gambler remove this website from your complaint section and report about them and cancel there licences.

BateryBet Casino

• Representative

4 months ago

Dear Ankita,

Unfortunately, due to the fact that you cannot proove your credentials we cannot complete your verification process due to rule 4.4 "The Company reserves the right to block the accounts of Users who have reported false data, as well as to deny them the payment of any winnings..."

Best regards,
Batery.

Ankita

4 months ago

No reply received yet ,
Why are u wasting time baterybet , this was not expected from your side.
Still account is showing restricted.

BateryBet Casino Complaint Stats

Resolved 194 / 199

Avg. Amount $568

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

BateryBet Casino Complaints

See all complaints for this casino

Deposit has not been credited even though 8 days have already passed

Hello Support Team,

I deposited ₹5,000 into my account, but the amount has still not been credited even though 8 days have already passed.

I have contacted support regarding this issue, but I am not receiving a proper response or a clear update on the status of my deposit. This delay is causing significant inconvenience, and I need this matter to be resolved urgently.

Game ID: 78792690
Deposit Amount: ₹5,000
Pending Since: 8 days

Please check the transaction and confirm the current status of my deposit. If there is any issue with the transaction, kindly explain the reason for the delay and provide a clear resolution timeline.

I request you to credit the ₹5,000 to my account immediately or process a refund to the original payment method.

Thank you.

92h left

₹5,000

Withdrawal page suspended and delaying verification

Hello AskGamblers.

I found this website recently as it had an ad on the internet and decided to give it a try.

The gameplay and options are great. Many sports are offered on the website as well, so that's another plus, as I bet on sports and also play Casino. I lost a deposit with no issues, i re deposites and ended up winning a few sports bets and having a good run in blackjack, so I decided to place a withdrawal. To my surprise, the withdrawal page is completely suspended. It said to contact customer support. So I did; it took them a quick 30 mins to say that I needed to verify my account, standard... no problem.

I sent the required data and was told it would be 10 minutes to 3 days. 3 days have passed, nothing; I get the same generic copy-pasted responses, and I still can't withdraw any money from this website. It's a bit sad they do this to a new customer who uses the casino, as it sure looks a bit bizarre. I was only going to withdraw a part of the winnings, but now they really have me second-guessing. I dont have the confidence to deposit and keep wagering because this is a bit weird in 2026. Most sites verify and pay in minutes.

They are withholding my money here, and I have no idea why.

I'm a great client for them to have, but I need to at least see them pay out before I keep playing. Too many horror stories now.

79h left

$5,500

Withdrawal not received

ID - 53341850
Withdrawal - 10332
Date and time - 4th September 09:36am
BateryBet

I have initiated a withdrawal from baterybet of 10332 amount on 4th September 09:36am and it's been more than 48 hours it's showing in processing stage and I haven't received my funds in the bank account.

I am really worried and I am frustrated as well. I even raised a complaint to the customer service but there is no response at all and no progress as well. I am really sad.

I would request you to give the update and please resolve my issue. Please provide my funds in my bank account. I am really frustrated.

74h left

₹10,332

Deposit and withdrawal pending

< casino credentials sent to the casino >

Complaint Description:

I am submitting this formal complaint against BateryBet Casino regarding two uncredited UPI deposits totaling ₹50,000 INR and an unresolved withdrawal request of ₹30,000 INR, both pending for over a week without resolution from customer support.

1. Uncredited Deposit #1: ₹30,000 INR

Date & Time: 28 August 2026, 10:58 PM IST

Amount: ₹30,000 INR

Payment Mode: UPI (Google Pay)

Recipient UPI ID / Name: 9401866630m@pnb / DEEP DEKA

Bank UTR / UPI Reference ID: 624033824743

Google Transaction ID: CICAgLiXluLbYA

Debited Bank Account: ICICI Bank (A/C ending in 1858)

Status: Fully debited from the bank account; not credited to Batery wallet for over 7 days.

2. Uncredited Deposit #2: ₹20,000 INR

Date & Time: 29 August 2026, 09:11 PM IST

Amount: ₹20,000 INR

Payment Mode: UPI (Google Pay)

Recipient UPI ID / Name: paytm.s2ty52s@pty / Umesh Dangi

Bank UTR / UPI Reference ID: 624199388651

Google Transaction ID: CICAgLjfiZvCDw

Debited Bank Account: ICICI Bank (A/C ending in 1848)

Status: Fully debited from the bank account; not credited to Batery wallet for 7 days.

3. Pending Withdrawal: ₹30,000 INR

Amount: ₹30,000 INR

Status: Requested and pending without clearance or credit to my bank account.

Current Situation & Resolution Requested:

I have repeatedly contacted BateryBet live support and submitted official bank statements and transaction receipts showing successful debits and valid 12-digit UTR numbers. Support has only provided automated responses stating that the transactions are "under review with the payment aggregator," but no progress has been made.

I request AskGamblers to intervene so that BateryBet management will:

Locate and credit the ₹20,000 and ₹30,000 deposits to my player wallet (or reverse the funds back to the originating bank accounts if they cannot credit them).

Approve and release the pending ₹30,000 withdrawal to my verified payout method.

I have attached clear bank statements in PDF format along with transaction receipts confirming all UTR numbers and timestamps

69h left

₹80,000

Withdrawal si showing as completed but never received in bank account

My withdrawal of inr 1750 is showing as completed but it never reached my bank account
Amount 1750
Dated 28 spt 2026
Time 3 58 pm
I have also contacted the live chat but no solution has been made please ask gamblers team help me getting my funds back.i have attached the payment history in the attachment and also I have attached the pdf of my bank account please have a look

Resolved

₹1,750

Payment winnings not received after 8 days

I have been writing to Batery Bet casino and there has been no responses.

I requested a withdrawal for R75995 South African rands and requested to submit my bank statement and 8 days later the winnings have not been paid. I have 2 open queries with customer care: Reference 12577332257. Withdrawal

Since requested on the morning of 24 August. No answers from this company.

74h left

R75,995

My deposit 20000 not Received please help me sir

ID 43117734. hello Batery casino and askgamblers support team my deposit 20000 inr not credited 10 days gone but no any response by batery Admin. i submitted all necessary proof but still I am waiting please deposit my amount. please help me ask gamblers team. I want need my amount urgent. Already send bank statement but no any response please help me sir

74h left

₹20,000

Deposit of 3000 not received

Hi. I made a deposit of 3000 rupees on 15.08.2026. And I haven't yet received my deposit. It's 29.08.2026 today that I am writing this complaint. And I am not getting any response to the requests I have made on the baterybet casino. Please help me with this. Help me. Help me. Help me. Please do help me. It's becoming a mental stress now.

Resolved

₹3,000

Deposit 20000 inr not credited 7 days

MY id 63287046 I deposited 20000 INR 21st August, but still not credited I created request but no any response by payment team. 7days plus gone; please help me and deposit my amount. AskGamblers team and batery casino, please solve my problem as soon as possible. Urgent need my amount. Please check my already created request, but there has been no response from the administration. Please help me

Resolved

₹20,000

No response and verification delay for long time

Hello Ask Gambler,

I sincerely need your help with my ongoing issue with BateryBet.

First, I was asked to submit my photo ID and a selfie holding a piece of paper with the current date. I submitted everything as requested, and BateryBet asked me to wait 72 hours.

I waited the full 72 hours, hoping that my verification would finally be completed and that I would be able to withdraw my funds and use my account with my new updated phone number.

However, after those 72 hours passed, they requested additional documents. Again, I fully cooperated and submitted a selfie with my UPI application, my latest electricity bill, and my ID card. After submitting everything, I was once again told to wait another 48 hours.

Now, the additional 48 hours have also completely passed. Which was passed away 2 days before.

Now I am not getting any reply from them and they are also not responding to me.

I have already waited long enough and honestly cannot keep waiting without any clear response. The situation has become extremely stressful for me because my verification is still pending, my new phone number has not been updated, and I am unable to properly use my account or withdraw my funds.

Please ask Gambler help me.

Before they was replying. Now they have stopped responding and myself I can't message them also. 4 days has been passed away without reply. I contacted live chat multiple times but they also don't reply please help me

Account id: 49655063

Resolved