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Withdrawal problem due to verification pending


1 year ago

Dear Sir/Mam

I would like to inform I was playing games on batery bet casino website where I made INR 30,400 and I made a withdrawal of 30,400 but that withdrawal got cancelled as they said that I needed to through a verification process which I did.

They asked me to share my id proof photo, my selfie and a selfie with a piece of paper in which my complete name and the date of selfie should be written.

As per their instructions I shared all my documents with them which they rejected 2 times after 3rd time they accepted my documents and asked me to wait 72 hours but it's been more than 5 days and I am still not able to withdraw my money and my account verification is still pending.

I messaged them but they are not responding. Kindly help me to resolve my issue as early as possible. Below are details:

< personal details removed >

Disputed Casino BateryBet Casino
Amount ₹30400

Discussion

User name

Dear @Sumitrko92,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear team Askgamblers,

Thank you for reaching out again.

As per SUMITRKO92's account history, his verification process was successfully completed on 14.08.2024 14:59:20 IST and withdrawal actions are restored!

We thank him for his patience and thank team Askgamblers for their moderating the situation.

Regards,
Batery!
User name

Dear BateryBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

User name
Hello SUMITRKO92,

Thank you for waiting!
We apologize for the delay. As we see, your verification is still ongoing and in process. We request you to kindly be patient and wait, as sometimes, verification can take a little longer than usual to complete.

Kindly do not worry, as our team is working on it operationally to complete it as soon as possible to allow you to continue your further activities!

Regards,
Batery!

BateryBet Casino Complaint Stats

Resolved 167 / 172
Avg. Amount $629
Avg. Complaint Duration 13 days
Avg. Response Time 2 days

BateryBet Casino Complaints

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Deposit Stucked And No Response From BateryBet Casino

Dear AskGamblers Complaint Team, I am writing to officially lodge a formal complaint against Batery Bet regarding a missing deposit of INR 1,500 that was successfully deducted from my bank but never credited to my casino wallet. Furthermore, the casino has now completely cut off my communication channels after stalling for days. Case Details: Casino Name: Batery Bet Total Disputed Amount: INR 1,500Player Name: Casino Account ID/N< full name removed > Casino number: 39428664 Chronology of Events and Stalling Tactics15th July 2026 at 09:08 PM (IST): I made a successful deposit of INR 1,500 into my Batery Bet account. The funds were instantly debited from my bank account, but my casino balance remained at zero. Initial Support Request: I immediately raised a support request and provided my transaction proof. The support team told me to wait up to 3 hours for the transaction to process. The Second Delay: After 3 hours passed with no update, I contacted them again. This time, the timeline was drastically changed, and I was told to wait 3 business days for a manual review. No Response & Support Block: Once the 3 business days expired, I reached out to follow up on my missing money. The platform completely ignored my queries, gave zero updates, and has now blocked or restricted my ability to send messages through their customer support portal. Description of the Issue: Battery Bet has accepted my money from the banking gateway but is refusing to credit it to my account. They have given me an endless runaround of changing timelines (3 hours to 3 business days) only to completely ignore me and shut down my support chat features once those deadlines passed. This behavior is highly predatory. It prevents me from playing with my funds or withdrawing my money, and leaves me with no internal way to contact the platform. I have attached my bank transaction receipt showing the exact timestamp, amount, and the unique UPI Reference / UTR ID for this payment as irrefutable evidence. I request the AskGamblers team to step in, escalate this to a Batery Bet manager, force them to credit my INR 1,500, and restore my communication privileges. Thank you for your time and intervention. Sincerely, < full name removed >

Status solved Resolved
₹1,500