Complaint #4 BateryBet Casino

Withdrawal problem due to verification pending

By Sumitrko92

1 year ago

Dear Sir/Mam

I would like to inform I was playing games on batery bet casino website where I made INR 30,400 and I made a withdrawal of 30,400 but that withdrawal got cancelled as they said that I needed to through a verification process which I did.

They asked me to share my id proof photo, my selfie and a selfie with a piece of paper in which my complete name and the date of selfie should be written.

As per their instructions I shared all my documents with them which they rejected 2 times after 3rd time they accepted my documents and asked me to wait 72 hours but it's been more than 5 days and I am still not able to withdraw my money and my account verification is still pending.

I messaged them but they are not responding. Kindly help me to resolve my issue as early as possible. Below are details:

< personal details removed >

Disputed Casino BateryBet Casino

Reason Verification issues

Amount ₹30400

Discussion

AskGamblers

• Support Team

1 year ago

Dear @Sumitrko92,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

BateryBet Casino

• Representative

1 year ago

Dear team Askgamblers,

Thank you for reaching out again.

As per SUMITRKO92's account history, his verification process was successfully completed on 14.08.2024 14:59:20 IST and withdrawal actions are restored!

We thank him for his patience and thank team Askgamblers for their moderating the situation.

Regards,
Batery!

AskGamblers

• Support Team

1 year ago

Dear BateryBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

BateryBet Casino

• Representative

1 year ago

Hello SUMITRKO92,

Thank you for waiting!
We apologize for the delay. As we see, your verification is still ongoing and in process. We request you to kindly be patient and wait, as sometimes, verification can take a little longer than usual to complete.

Kindly do not worry, as our team is working on it operationally to complete it as soon as possible to allow you to continue your further activities!

Regards,
Batery!

BateryBet Casino Complaint Stats

Resolved 157 / 162

Avg. Amount $656

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

BateryBet Casino Complaints

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I am facing an issue with Battery Bet Casino regarding a deposit that has not been credited to my casino account.

Its been 4 days and still not credited.

Baterybet id 58213294.

Request id #23567588.

On **28 May 2026 at 3:01 PM**, I successfully transferred **₹11,000** via UPI to the payment account provided by the casino. The transaction was completed successfully according to my bank and Google Pay records.

But after the successful payment when I proceeded to put the UTR but was not able to put the UTR because the page got refreshed and after this incident I contacted the costumer care though live chat and request section still no resolution was found.

The payment was done through UPI (UPI Baterybet)

**Transaction Details:**

* Amount: ₹11,000
* Date & Time: 28 May 2026, 3:01 PM
* Payment Method: UPI (Google Pay)
* UPI Transaction ID: 123828779023
* Recipient: ROJGAR CENTER
* My Bank: Slice Small Finance Bank

Despite the payment being marked as successful, the funds have still not been credited to my Battery Bet casino account. I have already contacted customer support and provided proof of payment, but the issue remains unresolved.

I kindly request Battery Bet Casino to investigate this matter credit the ₹11,000 deposit to my gaming account immediately.

I am attaching the payment receipt as evidence of the successful transaction.

I am also attaching the request section chats also.

Thank you.

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My Id < sent to the casino >

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Battery Bet support keeps telling me that they are working on it and are waiting for a reply from their provider. At the same time, they have marked my withdrawal as “completed” on their side. To help resolve the issue, I have already provided my bank statement, which clearly shows that no such credit of ₹12,000 has been received. In addition, I have screenshots of my withdrawal requests and the current status shown in my account, which I am ready to share as supporting evidence.

I kindly request that Battery Bet immediately transfer the pending ₹12,000 to my bank account or return it to my battery wallet and provide a clear explanation for this delay, along with an apology for the inconvenience caused. I expect this issue to be resolved as soon as possible

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Dear, AskGamblers

Info:

Batery Account no. - 80972604

Ticket no. - 23152815

Withdrawal Amount - ₹22,748.00

Withdrawal no. - 1694841887-59

Date - 06/05/2026

Time - 01:13:53

Description:

I made a withdrawal request on 5 may 2026 from my batery account - 80972604, and after on 6 may 2026 at 1:13 am my withdrawal was completed in batery history but I didn't receive a single amount. They said to wait for 72 hours I did and it's now over 72 hours. I again messaged them about when gonna they are going to help, but they are not replying.

Help me get my withdrawal money in my bank account as it's been more than 72 hours, and my withdrawal is still not shown in my account.

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