Complaint #414 BateryBet Casino

Withdrawal marked as completed but INR 15000 not received

By Abhi4u2112

3 weeks ago

I would like to file a complaint against BateryBet regarding a withdrawal that has not been credited to my bank account.

On 05 June 2026, I submitted a withdrawal request of INR 15,000.

Withdrawal Details:

Withdrawal ID: 12444694867

Date: 05 June 2026

Time: 12:05 PM

Amount: INR 15,000

The withdrawal status on the BateryBet website is showing as "Completed", however, I have not received the funds in my bank account.

I initially contacted customer support and was informed that the withdrawal had been processed successfully and that I should wait up to 72 hours. After waiting for more than 72 hours and still not receiving the funds, I submitted another support request along with my bank statement showing that no such credit had been received.

In response, BateryBet informed me that they had forwarded the matter to their payment provider and requested that I wait up to 5 business days for an update.

I have fully cooperated with all requests and have provided my bank statement as proof that the funds have not been credited. However, I have still not received any proof of transfer, transaction reference from the payment provider, or confirmation regarding where the funds have been sent.

I am requesting BateryBet to provide proof that the withdrawal was successfully transferred, provide a valid payment/UTR/reference number, and investigate the missing withdrawal.

Credit the INR 15,000 to my bank account if the transfer has not actually been completed.

I respectfully request that AskGamblers assist in resolving this matter and obtaining a clear response from BateryBet regarding my withdrawal.

Thank you.

Disputed Casino BateryBet Casino

Reason Delayed payment

Amount ₹15000

Discussion

AskGamblers

• Support Team

2 weeks ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Abhi4u2112

2 weeks ago

Dear AskGamblers Team,

I would like to confirm that my issue with BateryBet Casino has been successfully resolved and I have received the withdrawal amount in my bank account.

I would sincerely like to thank the AskGamblers Complaint Team for their outstanding support and assistance throughout this process. From the moment my complaint was submitted, your team handled the case professionally, ensured proper communication with the casino, and helped bring attention to my issue.

As a player, it is very reassuring to know that there is an independent platform like AskGamblers that genuinely helps users when they face difficulties with online casinos. Your efforts, transparency, and commitment to fair dispute resolution are highly appreciated.

I would also like to thank BateryBet Casino for ultimately resolving the matter and ensuring that the payment was successfully completed.

Since the issue has now been fully resolved, I kindly request that this complaint be marked as Resolved and Closed.

Thank you once again to the entire AskGamblers team for your valuable support and dedication.

Best Regards,

Abhi4u2112

BateryBet Casino

• Representative

2 weeks ago

Dear Abhi4u2112,

The withdrawal 12444694867 of 15 000 INR was cancelled and returned to your Batery wallet on 19.06.2026 at 19:39 IST. Kindly create a new withdrawal request. Please accept our apologies for this issue.

Best regards,
Batery.

Abhi4u2112

2 weeks ago

There is no update from Baterybet Team from past 2 days, however they are not giving any resolution over the chat and email as well. They simply sent email long back that please wait they have sent a letter to the payment provider, its been more than 13 days, however no response from their side.

BateryBet Casino Complaint Stats

Resolved 162 / 167

Avg. Amount $643

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

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Sender Bank: DBS Bank Limited (XXXXXX129416)
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Administration Ticket No: 23952858

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1) ₹9,000 — 15 June, 15:41:21

Reference No: 12460775411

2) ₹10,000 — 15 June, 15:27:53

Reference No: 12460757956

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Your team asked me to wait 7 days, and after that another delay was given without proper resolution. This repeated delay is causing serious financial stress and concern.

Kindly provide immediately:

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- UTR/bank reference details

- Clear explanation of completed status

I request urgent resolution and a transparent response.

Regards,

< first name removed >

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I would like to file a complaint against BateryBet regarding two withdrawals that were marked as successful on their platform but were never received in my bank account.

Funds Missing :2010inr (1000 and 1010)

batery bet id 58213294

Withdrawal Details:

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Request ID: #23870382
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Its been 4 days and still not credited.

Baterybet id 58213294.

Request id #23567588.

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* Date & Time: 28 May 2026, 3:01 PM
* Payment Method: UPI (Google Pay)
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* Recipient: ROJGAR CENTER
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