Complaint #246 BateryBet Casino

Withdrawal is pending from last 18 days

By dipu2109

1 year ago

Dear Askgamblers Team,

My account Id is 67058840. I want to register a complaint against batery bet casino regarding not completing my withdrawal from last 18 days and continuously telling lies and stretching the issue.

So let me start with the concern. On 12th July I requested a withdrawal of Rs 25000 with transaction Id No 11913678035. After few hours on the app it was showing completed but I did not receive the amount. So when I created a request for missing withdrawal they told me to wait for 72 hours. I did and after that they told me to submit my bank statement which I also submitted. Then they told me they are sending my request to the provider and wait for sometime.

Time passed by and they not replied for many days and then one day they told me that my withdrawal was completed and gave me some imaginary utr number. I confirmed with my bank branch but never received the amount. They have already wasted my 19 days and counting and telling me lies one after another. I have already lost my patience and now you are my only hope lest.

I have all the evidence to prove that I have not received the amount till date and I also attaching my bank statement from 12th July till date as proof. Also attaching the screenshots of my conversation with them till date.

I request you to consider my case on priority basis and resolve this at the earliest.

Warm Regards

Disputed Casino BateryBet Casino

Reason Delayed payment

Amount ₹32481

Discussion

AskGamblers

• Support Team

1 year ago

Dear @dipu2109,

Following your confirmation of successful installments, the AskGamblers Complaint Team considers the complaint resolved and closed. Should you face issues with your payment/s again, please feel free to contact our team and request to reopen of the complaint.

Thanks for your cooperation.

dipu2109

1 year ago

Dear Askgamblers Team,

Kindly close this case because there is no other option but to withdraw 1000 daily as I don’t understand the batery bet team has already restricted me from placing bets so the only thing left it is my balance left. So if they can pay me 1000 daily I don’t understand why they can’t pay me in one go.

BateryBet Casino

• Representative

1 year ago

Dear Dipu2109,

This decision was made as per your verification results and in accordance with rule 3.5 "The Betting Organiser reserves the right to limit or refuse specific Customers access to services offered, as well as promotions and Bonus offers, without explanation."
https://batery-bets.in/rules

Best regards,
Batery.

dipu2109

1 year ago

Dear Askgamblers Team,

After a long two months of torture by batery bet team they have finally completed my verification.
But their harrasment is not over yet, now what they told me is I can not use there services anymore and that’s completely acceptable by me and told me I can withdraw my funds. But now here comes the twist I have Rs 32,481 balance in my account and I can not bet anymore so when I tried to withdraw my funds I got to know that my withdrawal limit has been revised to only 1000 Rs per day which means for my withdrawal they wants to harass me for 30-40 days more.
And even after that they are not completing even the 1000 rs withdrawal on time and is taking 2-3 days to complete it. You tell me have you ever seen such a betting company who harras their customers like this.
I only need one last favor just ask them to give my withdrawal in one go so that we can move further in our life as I don’t wanna bet on this platform anymore.
I am also attaching the screenshots as a proof.

BateryBet Casino Complaint Stats

Resolved 194 / 199

Avg. Amount $568

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

BateryBet Casino Complaints

See all complaints for this casino

Deposit has not been credited even though 8 days have already passed

Hello Support Team,

I deposited ₹5,000 into my account, but the amount has still not been credited even though 8 days have already passed.

I have contacted support regarding this issue, but I am not receiving a proper response or a clear update on the status of my deposit. This delay is causing significant inconvenience, and I need this matter to be resolved urgently.

Game ID: 78792690
Deposit Amount: ₹5,000
Pending Since: 8 days

Please check the transaction and confirm the current status of my deposit. If there is any issue with the transaction, kindly explain the reason for the delay and provide a clear resolution timeline.

I request you to credit the ₹5,000 to my account immediately or process a refund to the original payment method.

Thank you.

91h left

₹5,000

Withdrawal page suspended and delaying verification

Hello AskGamblers.

I found this website recently as it had an ad on the internet and decided to give it a try.

The gameplay and options are great. Many sports are offered on the website as well, so that's another plus, as I bet on sports and also play Casino. I lost a deposit with no issues, i re deposites and ended up winning a few sports bets and having a good run in blackjack, so I decided to place a withdrawal. To my surprise, the withdrawal page is completely suspended. It said to contact customer support. So I did; it took them a quick 30 mins to say that I needed to verify my account, standard... no problem.

I sent the required data and was told it would be 10 minutes to 3 days. 3 days have passed, nothing; I get the same generic copy-pasted responses, and I still can't withdraw any money from this website. It's a bit sad they do this to a new customer who uses the casino, as it sure looks a bit bizarre. I was only going to withdraw a part of the winnings, but now they really have me second-guessing. I dont have the confidence to deposit and keep wagering because this is a bit weird in 2026. Most sites verify and pay in minutes.

They are withholding my money here, and I have no idea why.

I'm a great client for them to have, but I need to at least see them pay out before I keep playing. Too many horror stories now.

77h left

$5,500

Withdrawal not received

ID - 53341850
Withdrawal - 10332
Date and time - 4th September 09:36am
BateryBet

I have initiated a withdrawal from baterybet of 10332 amount on 4th September 09:36am and it's been more than 48 hours it's showing in processing stage and I haven't received my funds in the bank account.

I am really worried and I am frustrated as well. I even raised a complaint to the customer service but there is no response at all and no progress as well. I am really sad.

I would request you to give the update and please resolve my issue. Please provide my funds in my bank account. I am really frustrated.

73h left

₹10,332

Deposit and withdrawal pending

< casino credentials sent to the casino >

Complaint Description:

I am submitting this formal complaint against BateryBet Casino regarding two uncredited UPI deposits totaling ₹50,000 INR and an unresolved withdrawal request of ₹30,000 INR, both pending for over a week without resolution from customer support.

1. Uncredited Deposit #1: ₹30,000 INR

Date & Time: 28 August 2026, 10:58 PM IST

Amount: ₹30,000 INR

Payment Mode: UPI (Google Pay)

Recipient UPI ID / Name: 9401866630m@pnb / DEEP DEKA

Bank UTR / UPI Reference ID: 624033824743

Google Transaction ID: CICAgLiXluLbYA

Debited Bank Account: ICICI Bank (A/C ending in 1858)

Status: Fully debited from the bank account; not credited to Batery wallet for over 7 days.

2. Uncredited Deposit #2: ₹20,000 INR

Date & Time: 29 August 2026, 09:11 PM IST

Amount: ₹20,000 INR

Payment Mode: UPI (Google Pay)

Recipient UPI ID / Name: paytm.s2ty52s@pty / Umesh Dangi

Bank UTR / UPI Reference ID: 624199388651

Google Transaction ID: CICAgLjfiZvCDw

Debited Bank Account: ICICI Bank (A/C ending in 1848)

Status: Fully debited from the bank account; not credited to Batery wallet for 7 days.

3. Pending Withdrawal: ₹30,000 INR

Amount: ₹30,000 INR

Status: Requested and pending without clearance or credit to my bank account.

Current Situation & Resolution Requested:

I have repeatedly contacted BateryBet live support and submitted official bank statements and transaction receipts showing successful debits and valid 12-digit UTR numbers. Support has only provided automated responses stating that the transactions are "under review with the payment aggregator," but no progress has been made.

I request AskGamblers to intervene so that BateryBet management will:

Locate and credit the ₹20,000 and ₹30,000 deposits to my player wallet (or reverse the funds back to the originating bank accounts if they cannot credit them).

Approve and release the pending ₹30,000 withdrawal to my verified payout method.

I have attached clear bank statements in PDF format along with transaction receipts confirming all UTR numbers and timestamps

68h left

₹80,000

Withdrawal si showing as completed but never received in bank account

My withdrawal of inr 1750 is showing as completed but it never reached my bank account
Amount 1750
Dated 28 spt 2026
Time 3 58 pm
I have also contacted the live chat but no solution has been made please ask gamblers team help me getting my funds back.i have attached the payment history in the attachment and also I have attached the pdf of my bank account please have a look

Resolved

₹1,750

Payment winnings not received after 8 days

I have been writing to Batery Bet casino and there has been no responses.

I requested a withdrawal for R75995 South African rands and requested to submit my bank statement and 8 days later the winnings have not been paid. I have 2 open queries with customer care: Reference 12577332257. Withdrawal

Since requested on the morning of 24 August. No answers from this company.

72h left

R75,995

My deposit 20000 not Received please help me sir

ID 43117734. hello Batery casino and askgamblers support team my deposit 20000 inr not credited 10 days gone but no any response by batery Admin. i submitted all necessary proof but still I am waiting please deposit my amount. please help me ask gamblers team. I want need my amount urgent. Already send bank statement but no any response please help me sir

72h left

₹20,000

Deposit of 3000 not received

Hi. I made a deposit of 3000 rupees on 15.08.2026. And I haven't yet received my deposit. It's 29.08.2026 today that I am writing this complaint. And I am not getting any response to the requests I have made on the baterybet casino. Please help me with this. Help me. Help me. Help me. Please do help me. It's becoming a mental stress now.

Resolved

₹3,000

Deposit 20000 inr not credited 7 days

MY id 63287046 I deposited 20000 INR 21st August, but still not credited I created request but no any response by payment team. 7days plus gone; please help me and deposit my amount. AskGamblers team and batery casino, please solve my problem as soon as possible. Urgent need my amount. Please check my already created request, but there has been no response from the administration. Please help me

Resolved

₹20,000

No response and verification delay for long time

Hello Ask Gambler,

I sincerely need your help with my ongoing issue with BateryBet.

First, I was asked to submit my photo ID and a selfie holding a piece of paper with the current date. I submitted everything as requested, and BateryBet asked me to wait 72 hours.

I waited the full 72 hours, hoping that my verification would finally be completed and that I would be able to withdraw my funds and use my account with my new updated phone number.

However, after those 72 hours passed, they requested additional documents. Again, I fully cooperated and submitted a selfie with my UPI application, my latest electricity bill, and my ID card. After submitting everything, I was once again told to wait another 48 hours.

Now, the additional 48 hours have also completely passed. Which was passed away 2 days before.

Now I am not getting any reply from them and they are also not responding to me.

I have already waited long enough and honestly cannot keep waiting without any clear response. The situation has become extremely stressful for me because my verification is still pending, my new phone number has not been updated, and I am unable to properly use my account or withdraw my funds.

Please ask Gambler help me.

Before they was replying. Now they have stopped responding and myself I can't message them also. 4 days has been passed away without reply. I contacted live chat multiple times but they also don't reply please help me

Account id: 49655063

Resolved