Mark all as read

Settings

Notifications
Casino Complaints

Withdrawal disabled without informing and no response from support team


1 year ago

BateryBet Casino - Withdrawals disabled without notice, no response

I am filing this complaint against Batery Bet regarding the unjustified disabling of the withdrawal function in my account.

My name is Samu Samu , and my account number on the platform is 61185669 . I had a balance of ₹58241 in my account. On attempting to withdraw the funds, I was suddenly shown a message that said: “This section is temporarily unavailable. Withdrawals unavailable. Please contact our Customer Support Team.”

No prior notice was given before disabling the withdrawal feature.

Following this, the support team requested that I provide personal documents. I complied and submitted all requested documentation promptly. Despite this, I have not received any further updates, and no one from Batery Bet has responded to my follow-up messages.

I have attached multiple screenshots to prove:

My account balance.

The disabled withdrawal screen.

My verified personal data.

My communication history with the support team.

This experience has caused me significant distress and financial concern. I request AskGamblers to assist in escalating this matter and holding Batery Bet accountable. I also seek immediate reactivation of the withdrawal function and release of my funds without any further delay.

If any further information and documents are needed, let me know so that I can send immediately

Thank you for your support and prompt attention.


Disputed Casino BateryBet Casino
Amount ₹58241

Discussion

User name

Dear all,

Following a careful review of valid information and proof presented by BateryBet Casino management, the AskGamblers Complaint Team has reasonable grounds to suspect that the player might have been involved in committing potential fraudulent activities.

The AskGamblers Complaint Team maintains zero tolerance towards players trying to abuse our complaint service and not using it in a good faith. Therefore, we made the decision to reject this complaint and to impose a permanent ban on the player to use our services from now on.

User name
Dear Rajakalk,

Unfortunately, we cannot fulfill the complaint because you is suspected of breaking our company's rules and of potential fraudulent activity. In the bank statement that you provided we found out that it is identical to a statement provided by user 61405070 except for the names and account numbers in them. This fact gives us reason to believe that you own more than one account on our platform and that one of the documents or even both of them have been forged. From our side this is viewed as a fraudulent activity that can undermine our company's security.

Thus, the complaint cannot be fulfilled due breaking of article 4.5 of the Terms and Conditions "Each User can have only one account. Registered Users cannot re-register as a new client with a new name or a new email address. In case of violation of this rule, the company has the right to void all bets made by the User." and rule 2.3 of the Rules " If fraudulent actions are determined, as per the Agreement on Winnings related to Bets/Interactive Bets, withdrawing winnings, choosing Bets and using forged documents, the Betting Organiser has the right to stop such actions...".

Statements attached as the evidence of the above-mentioned.

Best regards,
Batery.
User name
Dear Rajakalk,

The problem that You're experiencing is still being looked into. In order for us to be able to help You with the earlier mentioned issue, please refer to the request № 15629647.

Best regards,
Batery.
User name
Thank you for your response. I appreciate that the matter is being looked into. However, I kindly request you to expedite the process and provide a clear resolution as soon as possible, as the delay is causing inconvenience.

Looking forward to your prompt update on request No.15629647.

BateryBet Casino Complaint Stats

Resolved 167 / 172
Avg. Amount $629
Avg. Complaint Duration 13 days
Avg. Response Time 2 days

BateryBet Casino Complaints

See all complaints for this casino
Deposit Stucked And No Response From BateryBet Casino

Dear AskGamblers Complaint Team, I am writing to officially lodge a formal complaint against Batery Bet regarding a missing deposit of INR 1,500 that was successfully deducted from my bank but never credited to my casino wallet. Furthermore, the casino has now completely cut off my communication channels after stalling for days. Case Details: Casino Name: Batery Bet Total Disputed Amount: INR 1,500Player Name: Casino Account ID/N< full name removed > Casino number: 39428664 Chronology of Events and Stalling Tactics15th July 2026 at 09:08 PM (IST): I made a successful deposit of INR 1,500 into my Batery Bet account. The funds were instantly debited from my bank account, but my casino balance remained at zero. Initial Support Request: I immediately raised a support request and provided my transaction proof. The support team told me to wait up to 3 hours for the transaction to process. The Second Delay: After 3 hours passed with no update, I contacted them again. This time, the timeline was drastically changed, and I was told to wait 3 business days for a manual review. No Response & Support Block: Once the 3 business days expired, I reached out to follow up on my missing money. The platform completely ignored my queries, gave zero updates, and has now blocked or restricted my ability to send messages through their customer support portal. Description of the Issue: Battery Bet has accepted my money from the banking gateway but is refusing to credit it to my account. They have given me an endless runaround of changing timelines (3 hours to 3 business days) only to completely ignore me and shut down my support chat features once those deadlines passed. This behavior is highly predatory. It prevents me from playing with my funds or withdrawing my money, and leaves me with no internal way to contact the platform. I have attached my bank transaction receipt showing the exact timestamp, amount, and the unique UPI Reference / UTR ID for this payment as irrefutable evidence. I request the AskGamblers team to step in, escalate this to a Batery Bet manager, force them to credit my INR 1,500, and restore my communication privileges. Thank you for your time and intervention. Sincerely, < full name removed >

Status solved Resolved
₹1,500