Complaint #87 BateryBet Casino

Withdrawal complaint issue

By Nagarji

1 year ago

Sir, I have deposited Rs. 25002 on 11 Jan 2025 time 15:32. The deposit successfully credited to my account.

Without activating any bonus I started playing casino games. I didnt feel like winning in Casino. After loosing 1k I decided to withdraw 1k from 24k balance. The operator decided to block me from withdrawing and restrict me from playing. I asked reason[request no. 14361289] they told me for verification then I submitted related documents.

After 72 hours I am still not able to withdraw or to play games. I am attaching proof of deposit and withdrawal. Sir I just wanted to withdraw what I had deposited. No bonus was used.

Please help Askgamblers team.

Disputed Casino BateryBet Casino

Reason Verification issues

Amount ₹24000

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Nagarji

1 year ago

Respected Askgamblers team 🙏🏻
I really appreciate your help. You helped me to withdraw my funds from baterybet and also after your intervention they realized that they are blocking my account unnecessarily. They did not reply immediately on their chat. They were just procrastinating. I never thought that my account will be blocked on the first day itself. When I gave the documents on the first day they did not tell me that you are giving documents of wrong name. When I gave all the documents then they said that the name is wrong in the battery account profile after 15 days and saying that your account has been blocked now and nothing can be done. The askgambler team intervened in this case and got my withdrawal unlocked and I was able to withdraw my deposited money. Also I want to tell that I had heard a lot of praises about Batterybet but their new team has started harassing people unnecessarily, blocking someone's account at any time is a big headache, people mostly lose in gambling and on top of that if someone's account gets blocked then where should that poor person go. askgambler team is a god where everyone is heard. I give all the credit to you guys for helping me. Thank you with folded hands. Also I would like to tell the baterybet team to be a little reliable and remove such strict and unnecessary checks after anyone deposited or you can at the time of registration implement that registration will be done with the ID!
My baterybet account is yet restricted but i have withdraw my deposited amount. Baterybet team you have verified my account, I want to continue with you kindly unrestrict me from placing bets.
Again thanks to Askgamblers team 🙏🏻🙏🏻 big relief after 22 days.

AskGamblers

• Support Team

1 year ago

Dear @Nagarji,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

BateryBet Casino

• Representative

1 year ago

Dear Nagarji,

Your verifiaction process has been complete. You can now withdraw your deposited amount.

Best regards,
Batery.

BateryBet Casino Complaint Stats

Resolved 208 / 213

Avg. Amount $540

Avg. Complaint Duration 14 days

Avg. Response Time 2 days

BateryBet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 125 out of 126 complaints in this category have been resolved.

This operator's average complaint duration is 14 days, while the average duration across all operators is 8 days.

BateryBet Casino Complaints

See all complaints for this casino

Not verifying my account since long time

Dear askgamblers,
I uploaded KYC documents on this platform a week ago and they still not verified my account and not replying as well.
My account ID on this platform is 86949630.
First they said to wait for 72 hours. I uploaded 3 documents in first term then uploaded more documents in second term. They are making me fool again and again by saying it's under process but I have a doubt that they'll swallow my funds and will not pay to me. I've earned it by using my own real money. I've not used any of their bonuses to raise funds. They never asked for KYC documents until I went to withdraw funds. They cancelled my withdrawal and stuck my winnings. Admin should must verify my account within 2 or 4 days.
I request askgamblers team to help me.

92h left

₹10,000

Deposit and withdrawal issue

Baterybet.in casino is worst casino. My deposit of 2000 has not been credited from past 4 days and withdrawal of 2000 not processed from last 3 days. My id is 35501699. Please take the immediate action thing is not going good. Baterybet.in casino is worst casino. My deposit of 2000 has not been credited from past 4 days

90h left

₹4,000

Payout status showing completed but amt not credited yet

I have withdrawn Rs.4250/- on Oct 1st the status has been marked completed successful but I am not credited to bank account yet

In the request ticket raised I have submitted my bank statement also as requested

It’s been more than a week they have responded

Pls look into the same and resolve the issue at the earliest I have uploaded the screen shots of the request ticket for reference

82h left

₹4,250

Withdrawal marked as completed but not received

Hi,

I have made 3 withdrawal (1) for Rs 15000, (2) for Rs 11500 and (3) for Rs 9500, all of them was mark as completed on same day but none of them were credited into my bank account.

So I have requested query request on platform, and they replied me to wait for 72 hours to reflect money into bank account.

So I did wait patiently 72 hours. After 72 hours I again created request and ask them why money still not credited into my bank account so they asked for bank statement and I provided them. Now they ask to wait for 3 hours to reply, I again wait and after deadline passed I asked for reply and now they are saying me to wait again for 3 days just to get reply that what's happening with my money.

So I request askgambler team to please help me in this matter as they are not replying or resolving matter in timely manner.

Account id # 66829648

Query Request number # 26697366

Withdrawal (1) number # 12650002172

Withdrawal (2) number # 12648618505

Withdrawal (3) number # 12648618077

82h left

₹36,000

Uncredited withdrawal INR 15000

Dear AskGamblers Complaint Team,

I am writing to officially lodge a formal complaint against BateryBet Casino for an uncredited withdrawal of INR 15,000 processed on 6th October 2026. Not only have the funds failed to reach my bank account after the casino's specified deadline, but their support administration is actively engaging in predatory behavior by forcefully closing my dispute tickets without providing answers.

• Disputed Amount: INR 15,000

• Operation ID: 12649044956-0610

• Date & Time of Payout: 6th October 2026 at 16:48 IST

• Current Status in Casino Wallet: Completed

BateryBet has repeatedly closed my support requests without giving me the basic transaction data required to trace my missing funds. Below is the breakdown of the three consecutive tickets they shut down:

1. Ticket #26615074 (Opened 6th Oct): I raised a query because the status showed "Completed," but the money wasn't in my bank. Support initially gave a 3-hour timeline, which they later changed to 72 hours, instructing me to wait patiently.

2. Ticket #26641348 (Opened 7th Oct): I requested the UTR (Unique Transaction Reference) number or Bank Transaction ID. Since I am expecting a total payout of INR 15,000 split across three separate merchant accounts from different sources, I explicitly told them I needed the UTR and the Merchant Sender Name to identify this transaction. They ignored my request entirely, copy-pasted the 72-hour template, and marked the ticket as RESOLVED.

3. Ticket #26658184 (Opened 8th Oct): I opened a fresh ticket protesting their unfair closure of my previous request and demanded the financial tracking details again. Once more, they slapped the exact same automated bot reply onto the chat and forcefully closed the ticket as RESOLVED.

The maximum 72-hour banking window insisted upon by the casino administration has now officially expired, and no funds have been credited to my bank account.

By marking active, unresolved financial disputes as "Resolved," BateryBet is deliberately manipulating its customer service metrics and blocking me from getting human assistance. If a payout is genuinely "Successful" and "Completed" on a casino's backend, the system instantly generates a UTR or reference number. BateryBet’s total refusal to share this basic legal tracking data indicates that the funds were either never successfully dispatched by their gateway or are stuck in a failed loop.

I request the AskGamblers team to intervene immediately and hold BateryBet Casino accountable for these deceptive support practices. I demand that BateryBet:

1. Provide the official UTR Number and the Processing Merchant’s Name for Operation ID: 12649044956-0610 so my bank can trace it.

2. If they cannot provide a valid UTR number, they must acknowledge the payout failure, recredit the INR 15,000 back to my casino balance, and allow manual processing.

3. Stop the unfair practice of closing active user complaints before they are settled.

I have attached screenshots of my bank statements from October 6th to the present day showing zero credit, along with screenshots of all three closed chat transcripts as evidence.

Sincerely,

Abhi4u2112

58h left

₹15,000

Serious withdrawal Issue

Dear sir /madam,
My batery bet game id is 73219406.
I made withdraw of rs 2000 with withdrawal pay out No.12639778118 on 01 oct 26 and showing completed but amount still not received in my bank account. I already created a request No.26558456 and already sent a bank statement but they are not solving my issue. I think they are started fraud with me. Please solve my issue.

48h left

₹2,000

My deposit 5000 inr not received again

My deposit 5000 inr not credited.

I used method upi air my gaming id 63287046 but no any response from Administration.

I submitted request to admin no deposit option in batery bet casino website please askgamblers team resolved my problem soon as a possible.

Please check my request. I need my deposit 5000 urgent I want to play games so please understand and resolved my deposit problem

Resolved

Blocking Chat Support and Evading Resolution for INR 3000 Deposit

Dear AskGamblers Complaint Team,

I am writing to officially lodge a formal complaint against BateryBet Casino regarding an uncredited deposit of INR 3,000 made on 17th September 2026. The casino has deliberately trapped me in a contradictory communication loop and restricted my account from asking for updates.

The funds were successfully debited from my bank account, but they have not been credited to my casino wallet. It has been 12 days since the transaction, and the casino has provided zero resolution despite their promised 3-business-day timeline.

Case & Transaction Details:

Casino Name: BateryBet Casino
Ticket Request ID: #26188453
Disputed Amount: INR 3,000
Date & Time: 17th September 2026 at 02:15 PM IST
Recipient Gateway Name: < full name removed > (As verified and tracked by my bank)

The Communication Trap & Support Block:

I have fully cooperated with all verification requests, including their strict security demand to record a secondary-phone video showing my live banking application login and the download of the receipt. I emailed this video proof directly to [email protected].

Instead of updating or resolving my issue, BateryBet has completely cut off my communication channels:

Support Chat Restriction: The casino administration has explicitly blocked my ability to type or send messages inside the active dispute ticket (#26188453). The portal displays a "Message Restricted" status, preventing me from asking for any updates.
Email Avoidance: When I reply to their support emails with the requested video proof, the email team deflects by stating: "We only look into gaming-related issues. For payment-related issues, please follow up inside your active support request portal."

This is a deliberate and predatory tactic. The email team instructs me to use the support request ticket, while the administration has deliberately restricted the ticket interface so I cannot speak. They are holding my hard-earned INR 3,000 while denying my consumer right to communicate.

Requested Outcome. I request the AskGamblers team to forcefully intervene and compel BateryBet Casino to:

Immediately remove the messaging restrictions on my account so I can communicate with support.
Credit the INR 3,000 to my gaming wallet or process a manual refund to my bank, as I have already provided irrefutable bank statements and video verifications.

I have attached screenshots of the successful debit transaction, the casino's ticket timeline, and the "Message Restricted" error screen as absolute proof of their evasion.

Sincerely,

Abhi4u2112

Game account id - 39428664

Resolved

₹3,000

Withdrawal restricted and verification pending

Batery bet verification problem. I submitted all documents but no any response. My Gaming ID 84260273. Please help me, no any response by admin. I submitted all correct documents but 5 days plus gone. My total amount 26136 Inr please allowed my deposit and withdrawl. I want to play games but games are also restrcited. Please askgamblers team and batery admin team, verify my account.

Resolved

₹26,136

Deposit not credited more than 10 days

Dear team, I deposited 15000 INR on 17th September, but it was not credited to my account. They said it would take 3 hours and then 3 days. It's been 10 days and there is no response from the team. I also sent an email, but there is no response from them. Kindly need your help to resolve this. There has been no communication from their end. I created another request and they closed it, stating that I have to follow up on the previous request.

Resolved

₹15,000