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Verification pending no reply issue


1 month ago

My baterybet account verification has been pending for more than 2 months. I have submitted each and every document to them again and again, but now the problem is that they are not replying.

I have a balance in my gaming wallet.

No reply from admin no reply in request.

Ask Gambler team look into this matter against baterybet.

Discussion

User name

Dear all,

Following a careful review of valid information and proof presented by BateryBet Casino management, the AskGamblers Complaint Team has reasonable grounds to suspect that the player might have been involved in committing potential fraudulent activities.

The AskGamblers Complaint Team maintains zero tolerance towards players trying to abuse our complaint service and not using it in a good faith. Therefore, we made the decision to reject this complaint and to impose a permanent ban on the player to use our services from now on.

User name
Dear Crickey28,

Unfortunately, we cannot complete your verification since you failed to proove your credentials (linked phone numbers and emails) thus breaching T&C article 4.4 "The Company reserves the right to block the accounts of Users who have reported false data, as well as to deny them the payment of any winnings..."

Also there has been a chargeback attempt detected from your account for which we have not received a proofed refutation from you which leads to the breach of rule 2.3. "If fraudulent actions are determined, as per the Agreement on Winnings related to Bets/Interactive Bets, withdrawing winnings, choosing Bets and using forged documents, the Betting Organiser has the right to stop such actions..." (https­://­bet­tin­g-b­ate­ry.c­om­/pa­ges­/te­rms­-co­ndi­tions & https:­//b­ett­ing­-ba­ter­y.c­om/­rules).

Best regards,
Batery.
User name

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

User name loyalty-level-1
Still my logij is blocked many months has been passed away .
I have submitted all the documents and still waiting for your reply in email also.
Don't try to run or scam users baterybet.
Just a small amount and u are doing like this.

BateryBet Casino Complaint Stats

Resolved 160 / 165
Avg. Amount $649
Avg. Complaint Duration 13 days
Avg. Response Time 2 days

BateryBet Casino Complaints

See all complaints for this casino
Withdrawal marked as completed but INR 15000 not received

I would like to file a complaint against BateryBet regarding a withdrawal that has not been credited to my bank account.

On 05 June 2026, I submitted a withdrawal request of INR 15,000.

Withdrawal Details:

Withdrawal ID: 12444694867

Date: 05 June 2026

Time: 12:05 PM

Amount: INR 15,000

The withdrawal status on the BateryBet website is showing as "Completed", however, I have not received the funds in my bank account.

I initially contacted customer support and was informed that the withdrawal had been processed successfully and that I should wait up to 72 hours. After waiting for more than 72 hours and still not receiving the funds, I submitted another support request along with my bank statement showing that no such credit had been received.

In response, BateryBet informed me that they had forwarded the matter to their payment provider and requested that I wait up to 5 business days for an update.

I have fully cooperated with all requests and have provided my bank statement as proof that the funds have not been credited. However, I have still not received any proof of transfer, transaction reference from the payment provider, or confirmation regarding where the funds have been sent.

I am requesting BateryBet to provide proof that the withdrawal was successfully transferred, provide a valid payment/UTR/reference number, and investigate the missing withdrawal.

Credit the INR 15,000 to my bank account if the transfer has not actually been completed.

I respectfully request that AskGamblers assist in resolving this matter and obtaining a clear response from BateryBet regarding my withdrawal.

Thank you.

Status solved Resolved
₹15,000