Complaint #21 BateryBet Casino

Verification pending for days

By Vishal490

1 year ago

Dear Sir/Mam

I would like to inform I was playing games on BateryBet website where my current balance is 85,100. Later when I tried to place the bet it said betting is prohibited then I tried to withdraw some money but that withdrawal got cancelled as they said that I needed to go through a verification process which I did.

They asked me to share my ID proof photo, my selfie, and a selfie with a piece of paper in which my complete name and the date of the selfie should be written.

As per their instructions, I shared all my documents with them which they rejected 2 times after 3rd time they accepted my documents and asked me to wait 48 hours. Later after 3 days, they asked me for some more documents for further verification which I had submitted the same day. Then on 14th Sep, they told me to wait for 2 days for my verification will be done now it's been more than 12 days and I am still not able to withdraw my money and my account verification is still pending. They have even not replied for the last 11-12 days. In total, it’s been more than 3 weeks since I am facing this issue.

Kindly help me to resolve this issue as soon as possible.

Below are my account details:-

Name - <full name removed>

Account - 48222082

Email Id- <email address removed>

Disputed Casino BateryBet Casino

Reason Verification issues

Amount ₹85100

Discussion

AskGamblers

• Support Team

2 months ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

1 year ago

Dear @Vishal490,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

BateryBet Casino

• Representative

1 year ago

Dear Vishal490,

According to your account details, we see that your withdrawal of 49,900.00 INR made on 26.09.2024 14:14:23 IST, has been successfully completed and credited to you on 27.09.2024 13:47:12 IST.
Thank you for your understanding!

Regards,
Batery.

Vishal490

1 year ago

Dear Sir,

I really appreciate for your immediate response. But as you can see it’s already been close to 24 hours and my withdrawal is still not completed. I would request you to complete it so that we can close this chat and move ahead.

BateryBet Casino Complaint Stats

Resolved 162 / 167

Avg. Amount $643

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

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Transaction details:
UPI Transaction ID: 654702529954
Sender Bank: DBS Bank Limited (XXXXXX129416)
Recipient UPI: ppqr01.sroxlm@iob
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Dear Baterybet Team,

Batery ID: 66056652

Administration Ticket No: 23952858

My withdrawals are showing as Completed but funds have not been received:

1) ₹9,000 — 15 June, 15:41:21

Reference No: 12460775411

2) ₹10,000 — 15 June, 15:27:53

Reference No: 12460757956

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Kindly provide immediately:

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I request urgent resolution and a transparent response.

Regards,

< first name removed >

Batery ID: 66056652

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Complaint Against BateryBet – Missing Withdrawals Despite Being Marked Successful

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batery bet id 58213294

Withdrawal Details:

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Thank you for your assistance.

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