Mark all as read

Settings

Notifications
Casino Complaints

Verification pending for days


2 years ago

Dear Sir/Mam

I would like to inform I was playing games on BateryBet website where my current balance is 85,100. Later when I tried to place the bet it said betting is prohibited then I tried to withdraw some money but that withdrawal got cancelled as they said that I needed to go through a verification process which I did.

They asked me to share my ID proof photo, my selfie, and a selfie with a piece of paper in which my complete name and the date of the selfie should be written.

As per their instructions, I shared all my documents with them which they rejected 2 times after 3rd time they accepted my documents and asked me to wait 48 hours. Later after 3 days, they asked me for some more documents for further verification which I had submitted the same day. Then on 14th Sep, they told me to wait for 2 days for my verification will be done now it's been more than 12 days and I am still not able to withdraw my money and my account verification is still pending. They have even not replied for the last 11-12 days. In total, it’s been more than 3 weeks since I am facing this issue.

Kindly help me to resolve this issue as soon as possible.

Below are my account details:-

Name - <full name removed>

Account - 48222082

Email Id- <email address removed>

Disputed Casino BateryBet Casino
Amount ₹85100

Discussion

User name

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name

Dear @Vishal490,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear Vishal490,

According to your account details, we see that your withdrawal of 49,900.00 INR made on 26.09.2024 14:14:23 IST, has been successfully completed and credited to you on 27.09.2024 13:47:12 IST.
Thank you for your understanding!

Regards,
Batery.
User name loyalty-level-2
Dear Sir,

I really appreciate for your immediate response. But as you can see it’s already been close to 24 hours and my withdrawal is still not completed. I would request you to complete it so that we can close this chat and move ahead.

BateryBet Casino Complaint Stats

Resolved 198 / 203
Avg. Amount $559
Avg. Complaint Duration 14 days
Avg. Response Time 2 days

BateryBet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 119 out of 120 complaints in this category have been resolved.
This operator's average complaint duration is 14 days, while the average duration across all operators is 8 days.

BateryBet Casino Complaints

See all complaints for this casino
Amount deposited but funds not credited yet in gaming account

I have been using the batery bet site for about a month approx my gaming I’d is 86113728.


I deposited Rs. 25,000/- on September 20th in batery bet site.


The funds have not been credited. When I contacted the support chat, they said to wait for 3 hrs to reflect.


But even after 3 hrs as funds were not credited as instructed I raised the request with the administration team. The request no is 26247444.


But the team is not responding only it’s been 3 days they have not replied in that request window.


They said they have requested the payment provider for confirmation and would get response within 3 working days but it’s been 5 days since i have deposited and it’s beyond 3 business days.


Yet my funds were not credited to my gaming account nor refunded to my source account.


I have provided them the UTR no. along with the screenshot for reference yet they have not resolved the issue.


I have even contacted my bank for the same; they have mentioned that the transaction was successful and cannot be refunded.


Pls ask gamblers team to help me recover my amount.


There is no proper response from batery bet administration team as they are always sending generic copy paste messages telling me to wait but not resolving the issues.


I have never faced such an issue on any website till date. It’s been 5 days pls credit my funds to my gaming account.


I’m attaching the payment proof along with the response I have got from the administration team.

Chart Pointer
48h left
₹25,000
Deposit and withdrawal pending

< casino credentials sent to the casino >


​Complaint Description:

​I am submitting this formal complaint against BateryBet Casino regarding two uncredited UPI deposits totaling ₹50,000 INR and an unresolved withdrawal request of ₹30,000 INR, both pending for over a week without resolution from customer support.

​1. Uncredited Deposit #1: ₹30,000 INR

​Date & Time: 28 August 2026, 10:58 PM IST

​Amount: ₹30,000 INR

​Payment Mode: UPI (Google Pay)

​Recipient UPI ID / Name: 9401866630m@pnb / DEEP DEKA

​Bank UTR / UPI Reference ID: 624033824743

​Google Transaction ID: CICAgLiXluLbYA

​Debited Bank Account: ICICI Bank (A/C ending in 1858)

​Status: Fully debited from the bank account; not credited to Batery wallet for over 7 days.

​2. Uncredited Deposit #2: ₹20,000 INR

​Date & Time: 29 August 2026, 09:11 PM IST

​Amount: ₹20,000 INR

​Payment Mode: UPI (Google Pay)

​Recipient UPI ID / Name: paytm.s2ty52s@pty / Umesh Dangi

​Bank UTR / UPI Reference ID: 624199388651

​Google Transaction ID: CICAgLjfiZvCDw

​Debited Bank Account: ICICI Bank (A/C ending in 1848)

​Status: Fully debited from the bank account; not credited to Batery wallet for 7 days.

​3. Pending Withdrawal: ₹30,000 INR

​Amount: ₹30,000 INR

​Status: Requested and pending without clearance or credit to my bank account.

​Current Situation & Resolution Requested:

I have repeatedly contacted BateryBet live support and submitted official bank statements and transaction receipts showing successful debits and valid 12-digit UTR numbers. Support has only provided automated responses stating that the transactions are "under review with the payment aggregator," but no progress has been made.

​I request AskGamblers to intervene so that BateryBet management will:

​Locate and credit the ₹20,000 and ₹30,000 deposits to my player wallet (or reverse the funds back to the originating bank accounts if they cannot credit them).

​Approve and release the pending ₹30,000 withdrawal to my verified payout method.

​I have attached clear bank statements in PDF format along with transaction receipts confirming all UTR numbers and timestamps

Chart Pointer
89h left
₹80,000