Complaint #21 BateryBet Casino

Verification pending for days

By Vishal490

1 year ago

Dear Sir/Mam

I would like to inform I was playing games on BateryBet website where my current balance is 85,100. Later when I tried to place the bet it said betting is prohibited then I tried to withdraw some money but that withdrawal got cancelled as they said that I needed to go through a verification process which I did.

They asked me to share my ID proof photo, my selfie, and a selfie with a piece of paper in which my complete name and the date of the selfie should be written.

As per their instructions, I shared all my documents with them which they rejected 2 times after 3rd time they accepted my documents and asked me to wait 48 hours. Later after 3 days, they asked me for some more documents for further verification which I had submitted the same day. Then on 14th Sep, they told me to wait for 2 days for my verification will be done now it's been more than 12 days and I am still not able to withdraw my money and my account verification is still pending. They have even not replied for the last 11-12 days. In total, it’s been more than 3 weeks since I am facing this issue.

Kindly help me to resolve this issue as soon as possible.

Below are my account details:-

Name - <full name removed>

Account - 48222082

Email Id- <email address removed>

Disputed Casino BateryBet Casino

Reason Verification issues

Amount ₹85100

Discussion

AskGamblers

• Support Team

4 months ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

1 year ago

Dear @Vishal490,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

BateryBet Casino

• Representative

1 year ago

Dear Vishal490,

According to your account details, we see that your withdrawal of 49,900.00 INR made on 26.09.2024 14:14:23 IST, has been successfully completed and credited to you on 27.09.2024 13:47:12 IST.
Thank you for your understanding!

Regards,
Batery.

Vishal490

1 year ago

Dear Sir,

I really appreciate for your immediate response. But as you can see it’s already been close to 24 hours and my withdrawal is still not completed. I would request you to complete it so that we can close this chat and move ahead.

BateryBet Casino Complaint Stats

Resolved 194 / 199

Avg. Amount $568

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

BateryBet Casino Complaints

See all complaints for this casino

Deposit has not been credited even though 8 days have already passed

Hello Support Team,

I deposited ₹5,000 into my account, but the amount has still not been credited even though 8 days have already passed.

I have contacted support regarding this issue, but I am not receiving a proper response or a clear update on the status of my deposit. This delay is causing significant inconvenience, and I need this matter to be resolved urgently.

Game ID: 78792690
Deposit Amount: ₹5,000
Pending Since: 8 days

Please check the transaction and confirm the current status of my deposit. If there is any issue with the transaction, kindly explain the reason for the delay and provide a clear resolution timeline.

I request you to credit the ₹5,000 to my account immediately or process a refund to the original payment method.

Thank you.

91h left

₹5,000

Withdrawal page suspended and delaying verification

Hello AskGamblers.

I found this website recently as it had an ad on the internet and decided to give it a try.

The gameplay and options are great. Many sports are offered on the website as well, so that's another plus, as I bet on sports and also play Casino. I lost a deposit with no issues, i re deposites and ended up winning a few sports bets and having a good run in blackjack, so I decided to place a withdrawal. To my surprise, the withdrawal page is completely suspended. It said to contact customer support. So I did; it took them a quick 30 mins to say that I needed to verify my account, standard... no problem.

I sent the required data and was told it would be 10 minutes to 3 days. 3 days have passed, nothing; I get the same generic copy-pasted responses, and I still can't withdraw any money from this website. It's a bit sad they do this to a new customer who uses the casino, as it sure looks a bit bizarre. I was only going to withdraw a part of the winnings, but now they really have me second-guessing. I dont have the confidence to deposit and keep wagering because this is a bit weird in 2026. Most sites verify and pay in minutes.

They are withholding my money here, and I have no idea why.

I'm a great client for them to have, but I need to at least see them pay out before I keep playing. Too many horror stories now.

78h left

$5,500

Withdrawal not received

ID - 53341850
Withdrawal - 10332
Date and time - 4th September 09:36am
BateryBet

I have initiated a withdrawal from baterybet of 10332 amount on 4th September 09:36am and it's been more than 48 hours it's showing in processing stage and I haven't received my funds in the bank account.

I am really worried and I am frustrated as well. I even raised a complaint to the customer service but there is no response at all and no progress as well. I am really sad.

I would request you to give the update and please resolve my issue. Please provide my funds in my bank account. I am really frustrated.

73h left

₹10,332

Deposit and withdrawal pending

< casino credentials sent to the casino >

Complaint Description:

I am submitting this formal complaint against BateryBet Casino regarding two uncredited UPI deposits totaling ₹50,000 INR and an unresolved withdrawal request of ₹30,000 INR, both pending for over a week without resolution from customer support.

1. Uncredited Deposit #1: ₹30,000 INR

Date & Time: 28 August 2026, 10:58 PM IST

Amount: ₹30,000 INR

Payment Mode: UPI (Google Pay)

Recipient UPI ID / Name: 9401866630m@pnb / DEEP DEKA

Bank UTR / UPI Reference ID: 624033824743

Google Transaction ID: CICAgLiXluLbYA

Debited Bank Account: ICICI Bank (A/C ending in 1858)

Status: Fully debited from the bank account; not credited to Batery wallet for over 7 days.

2. Uncredited Deposit #2: ₹20,000 INR

Date & Time: 29 August 2026, 09:11 PM IST

Amount: ₹20,000 INR

Payment Mode: UPI (Google Pay)

Recipient UPI ID / Name: paytm.s2ty52s@pty / Umesh Dangi

Bank UTR / UPI Reference ID: 624199388651

Google Transaction ID: CICAgLjfiZvCDw

Debited Bank Account: ICICI Bank (A/C ending in 1848)

Status: Fully debited from the bank account; not credited to Batery wallet for 7 days.

3. Pending Withdrawal: ₹30,000 INR

Amount: ₹30,000 INR

Status: Requested and pending without clearance or credit to my bank account.

Current Situation & Resolution Requested:

I have repeatedly contacted BateryBet live support and submitted official bank statements and transaction receipts showing successful debits and valid 12-digit UTR numbers. Support has only provided automated responses stating that the transactions are "under review with the payment aggregator," but no progress has been made.

I request AskGamblers to intervene so that BateryBet management will:

Locate and credit the ₹20,000 and ₹30,000 deposits to my player wallet (or reverse the funds back to the originating bank accounts if they cannot credit them).

Approve and release the pending ₹30,000 withdrawal to my verified payout method.

I have attached clear bank statements in PDF format along with transaction receipts confirming all UTR numbers and timestamps

68h left

₹80,000

Withdrawal si showing as completed but never received in bank account

My withdrawal of inr 1750 is showing as completed but it never reached my bank account
Amount 1750
Dated 28 spt 2026
Time 3 58 pm
I have also contacted the live chat but no solution has been made please ask gamblers team help me getting my funds back.i have attached the payment history in the attachment and also I have attached the pdf of my bank account please have a look

Resolved

₹1,750

Payment winnings not received after 8 days

I have been writing to Batery Bet casino and there has been no responses.

I requested a withdrawal for R75995 South African rands and requested to submit my bank statement and 8 days later the winnings have not been paid. I have 2 open queries with customer care: Reference 12577332257. Withdrawal

Since requested on the morning of 24 August. No answers from this company.

73h left

R75,995

My deposit 20000 not Received please help me sir

ID 43117734. hello Batery casino and askgamblers support team my deposit 20000 inr not credited 10 days gone but no any response by batery Admin. i submitted all necessary proof but still I am waiting please deposit my amount. please help me ask gamblers team. I want need my amount urgent. Already send bank statement but no any response please help me sir

73h left

₹20,000

Deposit of 3000 not received

Hi. I made a deposit of 3000 rupees on 15.08.2026. And I haven't yet received my deposit. It's 29.08.2026 today that I am writing this complaint. And I am not getting any response to the requests I have made on the baterybet casino. Please help me with this. Help me. Help me. Help me. Please do help me. It's becoming a mental stress now.

Resolved

₹3,000

Deposit 20000 inr not credited 7 days

MY id 63287046 I deposited 20000 INR 21st August, but still not credited I created request but no any response by payment team. 7days plus gone; please help me and deposit my amount. AskGamblers team and batery casino, please solve my problem as soon as possible. Urgent need my amount. Please check my already created request, but there has been no response from the administration. Please help me

Resolved

₹20,000

No response and verification delay for long time

Hello Ask Gambler,

I sincerely need your help with my ongoing issue with BateryBet.

First, I was asked to submit my photo ID and a selfie holding a piece of paper with the current date. I submitted everything as requested, and BateryBet asked me to wait 72 hours.

I waited the full 72 hours, hoping that my verification would finally be completed and that I would be able to withdraw my funds and use my account with my new updated phone number.

However, after those 72 hours passed, they requested additional documents. Again, I fully cooperated and submitted a selfie with my UPI application, my latest electricity bill, and my ID card. After submitting everything, I was once again told to wait another 48 hours.

Now, the additional 48 hours have also completely passed. Which was passed away 2 days before.

Now I am not getting any reply from them and they are also not responding to me.

I have already waited long enough and honestly cannot keep waiting without any clear response. The situation has become extremely stressful for me because my verification is still pending, my new phone number has not been updated, and I am unable to properly use my account or withdraw my funds.

Please ask Gambler help me.

Before they was replying. Now they have stopped responding and myself I can't message them also. 4 days has been passed away without reply. I contacted live chat multiple times but they also don't reply please help me

Account id: 49655063

Resolved