Complaint #21 BateryBet Casino

Verification pending for days

By Vishal490

1 year ago

Dear Sir/Mam

I would like to inform I was playing games on BateryBet website where my current balance is 85,100. Later when I tried to place the bet it said betting is prohibited then I tried to withdraw some money but that withdrawal got cancelled as they said that I needed to go through a verification process which I did.

They asked me to share my ID proof photo, my selfie, and a selfie with a piece of paper in which my complete name and the date of the selfie should be written.

As per their instructions, I shared all my documents with them which they rejected 2 times after 3rd time they accepted my documents and asked me to wait 48 hours. Later after 3 days, they asked me for some more documents for further verification which I had submitted the same day. Then on 14th Sep, they told me to wait for 2 days for my verification will be done now it's been more than 12 days and I am still not able to withdraw my money and my account verification is still pending. They have even not replied for the last 11-12 days. In total, it’s been more than 3 weeks since I am facing this issue.

Kindly help me to resolve this issue as soon as possible.

Below are my account details:-

Name - <full name removed>

Account - 48222082

Email Id- <email address removed>

Disputed Casino BateryBet Casino

Reason Verification issues

Amount ₹85100

Discussion

AskGamblers

• Support Team

1 month ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

1 year ago

Dear @Vishal490,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

BateryBet Casino

• Representative

1 year ago

Dear Vishal490,

According to your account details, we see that your withdrawal of 49,900.00 INR made on 26.09.2024 14:14:23 IST, has been successfully completed and credited to you on 27.09.2024 13:47:12 IST.
Thank you for your understanding!

Regards,
Batery.

Vishal490

1 year ago

Dear Sir,

I really appreciate for your immediate response. But as you can see it’s already been close to 24 hours and my withdrawal is still not completed. I would request you to complete it so that we can close this chat and move ahead.

BateryBet Casino Complaint Stats

Resolved 158 / 163

Avg. Amount $653

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

BateryBet Casino Complaints

See all complaints for this casino

Withdrawal not received after 7 days

I have placed 2 withdrawals

1- Inr 50000 withdrawal no-12453373656

2- Inr 10618 withdrawal no -12453376646

Both the withdrawals were placed on 11 June 2026. Today its 18 June 2026, still the withdrawal is not recieved. I have raised the request but there is no update. Only they say they send the letter to the provider but nothing has changed yet, this has caused me total harrasment to my mental health from past 7 days I m just waiting for my withdrawal to be credited.

86h left

60,618

Deposit not credited more than 8 days

I have requested a withdrawal of rupees 50000 it's been 8 days and there is no response from them.kindly look in to this.the last with drawal of 50000.i have shared them the bank statement and all the details requested they have been closing the request stating that their provider is saying that the payment is made and after 6 days the request is still open no response

81h left

₹50,000

Missing Withdrawals Despite Being Marked Successful

Complaint Against BateryBet – Missing Withdrawals Despite Being Marked Successful

I would like to file a complaint against BateryBet regarding two withdrawals that were marked as successful on their platform but were never received in my bank account.

Funds Missing :2010inr (1000 and 1010)

batery bet id 58213294

Withdrawal Details:

Withdrawal Amount: ₹1,000
Request ID: #23870382
Date & Time: 12 June, 13:40
Withdrawal no: 12455296831

Withdrawal Amount: ₹1,010
Request ID: #23955370
Date & Time: 12 June, 14:57
Withdrawal no:12455399165

Both withdrawals were processed and later marked as "successful" by BateryBet. However, the funds have never arrived in my bank account.

I contacted BateryBet support immediately after noticing the issue. They informed me that I should wait up to 72 hours for the funds to reflect in my bank account. I followed their instructions and waited the full period.

Now, more than 72 hours have passed, and neither of the withdrawals has been credited to my bank account. I have contacted support again, but the issue remains unresolved.

I am attaching my bank statements as proof that these transactions were never received. I request AskGamblers to assist in obtaining either:

The successful credit of both withdrawals to my bank account, or
A refund of the total amount of ₹2,010 back to my BateryBet account.

Thank you for your assistance.

56h left

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Withdrawal marked as completed but INR 15000 not received

I would like to file a complaint against BateryBet regarding a withdrawal that has not been credited to my bank account.

On 05 June 2026, I submitted a withdrawal request of INR 15,000.

Withdrawal Details:

Withdrawal ID: 12444694867

Date: 05 June 2026

Time: 12:05 PM

Amount: INR 15,000

The withdrawal status on the BateryBet website is showing as "Completed", however, I have not received the funds in my bank account.

I initially contacted customer support and was informed that the withdrawal had been processed successfully and that I should wait up to 72 hours. After waiting for more than 72 hours and still not receiving the funds, I submitted another support request along with my bank statement showing that no such credit had been received.

In response, BateryBet informed me that they had forwarded the matter to their payment provider and requested that I wait up to 5 business days for an update.

I have fully cooperated with all requests and have provided my bank statement as proof that the funds have not been credited. However, I have still not received any proof of transfer, transaction reference from the payment provider, or confirmation regarding where the funds have been sent.

I am requesting BateryBet to provide proof that the withdrawal was successfully transferred, provide a valid payment/UTR/reference number, and investigate the missing withdrawal.

Credit the INR 15,000 to my bank account if the transfer has not actually been completed.

I respectfully request that AskGamblers assist in resolving this matter and obtaining a clear response from BateryBet regarding my withdrawal.

Thank you.

76h left

₹15,000

My amount not received please assist

Hello askgamblers team and batery casino my gaming id number Id < sent to the casino > my amount 129711 inr. Please help me I submitted all documents but my account not verified. Please help me verify my account and allowed my withdrawal.

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Deposit not credited 11000inr

Hello,

I am facing an issue with Battery Bet Casino regarding a deposit that has not been credited to my casino account.

Its been 4 days and still not credited.

Baterybet id 58213294.

Request id #23567588.

On **28 May 2026 at 3:01 PM**, I successfully transferred **₹11,000** via UPI to the payment account provided by the casino. The transaction was completed successfully according to my bank and Google Pay records.

But after the successful payment when I proceeded to put the UTR but was not able to put the UTR because the page got refreshed and after this incident I contacted the costumer care though live chat and request section still no resolution was found.

The payment was done through UPI (UPI Baterybet)

**Transaction Details:**

* Amount: ₹11,000
* Date & Time: 28 May 2026, 3:01 PM
* Payment Method: UPI (Google Pay)
* UPI Transaction ID: 123828779023
* Recipient: ROJGAR CENTER
* My Bank: Slice Small Finance Bank

Despite the payment being marked as successful, the funds have still not been credited to my Battery Bet casino account. I have already contacted customer support and provided proof of payment, but the issue remains unresolved.

I kindly request Battery Bet Casino to investigate this matter credit the ₹11,000 deposit to my gaming account immediately.

I am attaching the payment receipt as evidence of the successful transaction.

I am also attaching the request section chats also.

Thank you.

Resolved

₹11,000

My deposit was pending since April 8th

Hi team . I have deposited money 5000 on 8th April ..I have raised request but admin saying money not received. I have contacted to bank and bank confirmed money credited to beneficiary account. I have sent bank statement and payment screenshot couple of time and they didn't gave any response and finally they have closed my request ...if I raise again it will automatically closing my request. I am unable to contact even.

My Id < sent to the casino >

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Batery bet withdrawal problem please help me

Hello batery bet casino and askgamblers team solved my withdrawal problem my payment amount 178046 inr no any response by admin showing restricted all methods please help me and verify my gaming account. Already 10 days gone but your admin no any single response please understand my situation and verify my gaming account I submitted all documents but not responding by your team please help me and verify my account thank you askgamblers

Resolved

₹178,046

13 days passed withdrawal not received

I am writing to report an unresolved withdrawal problem I am experiencing with Battery Bet. I won money in the casino section and requested a withdrawal of ₹12,000 via bank transfer on 13 May 2026. Although more than 10 days have passed, this amount has still not been credited to my bank account.

Battery Bet support keeps telling me that they are working on it and are waiting for a reply from their provider. At the same time, they have marked my withdrawal as “completed” on their side. To help resolve the issue, I have already provided my bank statement, which clearly shows that no such credit of ₹12,000 has been received. In addition, I have screenshots of my withdrawal requests and the current status shown in my account, which I am ready to share as supporting evidence.

I kindly request that Battery Bet immediately transfer the pending ₹12,000 to my bank account or return it to my battery wallet and provide a clear explanation for this delay, along with an apology for the inconvenience caused. I expect this issue to be resolved as soon as possible

This is a serious matter.

Resolved

₹12,000

I have made two withdrawal requests of ₹40,000 each

I am writing to raise a complaint regarding my pending withdrawal requests under my User ID 81657577. I have made two withdrawal requests of ₹40,000 each, but both transactions are still pending and have not been processed yet. The withdrawal numbers are 12417530365 for ₹40,000 and 12417484919 for ₹40,000. The total pending amount is ₹80,000. I have been waiting for the amount to be credited, but the delay is causing me inconvenience and concern. I request you to kindly check the status of these transactions and process both withdrawals as soon as possible. If there is any issue, verification requirement, or technical problem from my side, please inform me immediately so that I can provide the required details without delay. I trusted your platform and expected the withdrawals to be completed within the normal processing time. Therefore, I sincerely request your support team to resolve this matter on priority and provide me with an update regarding the status of my withdrawals. Kindly process the pending amount at the earliest and confirm once the transactions are completed. Thank you for your cooperation and prompt attention to this matter.

Resolved

₹80,000