Complaint #425 BateryBet Casino

UPI deposit of 7373 INR missing no resolution from support

By Arnav C.

14 hours ago

On 30 June 2026 at 8:53 AM, I deposited ₹7,373 to my BatteryBet Casino account (ID: 74887091) via UPI through the CRED app. CRED confirmed the payment as PAID and my bank (DBS Bank Limited) debited the full amount, but the deposit was never credited to my casino account.
Transaction details:
UPI Transaction ID: 654702529954
Sender Bank: DBS Bank Limited (XXXXXX129416)
Recipient UPI: ppqr01.sroxlm@iob
I filed two support requests (#24313419 and #24305790). BatteryBet admitted the payment was not credited but has only stalled — blaming their payment provider, promising a 3-day resolution that never happened, and repeatedly replying "we are working on your profile" with no progress.
I demand immediate credit of ₹7,373 to my account OR a full refund to my bank account within 48 hours, along with a written explanation of where my funds are held.
I request the AskGamblers Complaints Team to intervene. I have complete evidence — CRED receipt, UPI transaction record, and full support correspondence.

Disputed Casino BateryBet Casino

Reason Delayed payment

Amount ₹7373

Discussion

82 hours left for BateryBet Casino to respond.

arnavchand93

• India

13 hours ago

I am attaching the payment proof

Password is arna0308

BateryBet Casino Complaint Stats

Resolved 162 / 167

Avg. Amount $643

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

BateryBet Casino Complaints

See all complaints for this casino

Account verification problem please help me

Hello Batery batery support team and askgamblers my gaming account number ID 76388637 month completed verification still pending I want to verify my account in emergency basis so please help ask gamblers team. Which documents need for verification tell me. You can check I am regular user of your website so help me please verify my account. Please response in my request dear administration. I want to play in your website so please verify my account . Total Amount 42862 inr

91h left

₹42,862

Withdrawal not received status is going completed

I have two concerned with this casino. The first concern is I was having 12600 in my account. When I try to withdraw my money they blocked my withdrawal saying that you need to complete verification first. 75 days them to complete my verification. Then when the verification was complete I was shocked to see that the available balance was only 2600 coming wallet. The rest 10000 was removed form from my account. When I try to check and see the transaction history I see a column that 10000 money is refunded but I never received of refund and the second issue is one of my control of INR 2600 smart showing but I never received the withdrawal. I have attached all the props in the attachment please have a look.

82h left

₹12,600

No withdrawal received since 10 days

Dear Baterybet Team,

Batery ID: 66056652

Administration Ticket No: 23952858

My withdrawals are showing as Completed but funds have not been received:

1) ₹9,000 — 15 June, 15:41:21

Reference No: 12460775411

2) ₹10,000 — 15 June, 15:27:53

Reference No: 12460757956

I have already provided my bank statement, transaction records, screenshots, and required details, but the matter remains unresolved.

Your team asked me to wait 7 days, and after that another delay was given without proper resolution. This repeated delay is causing serious financial stress and concern.

Kindly provide immediately:

- Transaction proof

- UTR/bank reference details

- Clear explanation of completed status

I request urgent resolution and a transparent response.

Regards,

< first name removed >

Batery ID: 66056652

12h left

₹19,000

Withdrawal not received after 7 days

I have placed 2 withdrawals

1- Inr 50000 withdrawal no-12453373656

2- Inr 10618 withdrawal no -12453376646

Both the withdrawals were placed on 11 June 2026. Today its 18 June 2026, still the withdrawal is not recieved. I have raised the request but there is no update. Only they say they send the letter to the provider but nothing has changed yet, this has caused me total harrasment to my mental health from past 7 days I m just waiting for my withdrawal to be credited.

11h left

₹60,618

Deposit not credited more than 8 days

I have requested a withdrawal of rupees 50000 it's been 8 days and there is no response from them.kindly look in to this.the last with drawal of 50000.i have shared them the bank statement and all the details requested they have been closing the request stating that their provider is saying that the payment is made and after 6 days the request is still open no response

Resolved

₹50,000

Missing Withdrawals Despite Being Marked Successful

Complaint Against BateryBet – Missing Withdrawals Despite Being Marked Successful

I would like to file a complaint against BateryBet regarding two withdrawals that were marked as successful on their platform but were never received in my bank account.

Funds Missing :2010inr (1000 and 1010)

batery bet id 58213294

Withdrawal Details:

Withdrawal Amount: ₹1,000
Request ID: #23870382
Date & Time: 12 June, 13:40
Withdrawal no: 12455296831

Withdrawal Amount: ₹1,010
Request ID: #23955370
Date & Time: 12 June, 14:57
Withdrawal no:12455399165

Both withdrawals were processed and later marked as "successful" by BateryBet. However, the funds have never arrived in my bank account.

I contacted BateryBet support immediately after noticing the issue. They informed me that I should wait up to 72 hours for the funds to reflect in my bank account. I followed their instructions and waited the full period.

Now, more than 72 hours have passed, and neither of the withdrawals has been credited to my bank account. I have contacted support again, but the issue remains unresolved.

I am attaching my bank statements as proof that these transactions were never received. I request AskGamblers to assist in obtaining either:

The successful credit of both withdrawals to my bank account, or
A refund of the total amount of ₹2,010 back to my BateryBet account.

Thank you for your assistance.

Resolved

₹2,010

Withdrawal marked as completed but INR 15000 not received

I would like to file a complaint against BateryBet regarding a withdrawal that has not been credited to my bank account.

On 05 June 2026, I submitted a withdrawal request of INR 15,000.

Withdrawal Details:

Withdrawal ID: 12444694867

Date: 05 June 2026

Time: 12:05 PM

Amount: INR 15,000

The withdrawal status on the BateryBet website is showing as "Completed", however, I have not received the funds in my bank account.

I initially contacted customer support and was informed that the withdrawal had been processed successfully and that I should wait up to 72 hours. After waiting for more than 72 hours and still not receiving the funds, I submitted another support request along with my bank statement showing that no such credit had been received.

In response, BateryBet informed me that they had forwarded the matter to their payment provider and requested that I wait up to 5 business days for an update.

I have fully cooperated with all requests and have provided my bank statement as proof that the funds have not been credited. However, I have still not received any proof of transfer, transaction reference from the payment provider, or confirmation regarding where the funds have been sent.

I am requesting BateryBet to provide proof that the withdrawal was successfully transferred, provide a valid payment/UTR/reference number, and investigate the missing withdrawal.

Credit the INR 15,000 to my bank account if the transfer has not actually been completed.

I respectfully request that AskGamblers assist in resolving this matter and obtaining a clear response from BateryBet regarding my withdrawal.

Thank you.

Resolved

₹15,000

My amount not received please assist

Hello askgamblers team and batery casino my gaming id number Id < sent to the casino > my amount 129711 inr. Please help me I submitted all documents but my account not verified. Please help me verify my account and allowed my withdrawal.

Rejected

₹129,711

Deposit not credited 11000inr

Hello,

I am facing an issue with Battery Bet Casino regarding a deposit that has not been credited to my casino account.

Its been 4 days and still not credited.

Baterybet id 58213294.

Request id #23567588.

On **28 May 2026 at 3:01 PM**, I successfully transferred **₹11,000** via UPI to the payment account provided by the casino. The transaction was completed successfully according to my bank and Google Pay records.

But after the successful payment when I proceeded to put the UTR but was not able to put the UTR because the page got refreshed and after this incident I contacted the costumer care though live chat and request section still no resolution was found.

The payment was done through UPI (UPI Baterybet)

**Transaction Details:**

* Amount: ₹11,000
* Date & Time: 28 May 2026, 3:01 PM
* Payment Method: UPI (Google Pay)
* UPI Transaction ID: 123828779023
* Recipient: ROJGAR CENTER
* My Bank: Slice Small Finance Bank

Despite the payment being marked as successful, the funds have still not been credited to my Battery Bet casino account. I have already contacted customer support and provided proof of payment, but the issue remains unresolved.

I kindly request Battery Bet Casino to investigate this matter credit the ₹11,000 deposit to my gaming account immediately.

I am attaching the payment receipt as evidence of the successful transaction.

I am also attaching the request section chats also.

Thank you.

Resolved

₹11,000

My deposit was pending since April 8th

Hi team . I have deposited money 5000 on 8th April ..I have raised request but admin saying money not received. I have contacted to bank and bank confirmed money credited to beneficiary account. I have sent bank statement and payment screenshot couple of time and they didn't gave any response and finally they have closed my request ...if I raise again it will automatically closing my request. I am unable to contact even.

My Id < sent to the casino >

Resolved

₹5,000