Complaint #425
BateryBet Casino
UPI deposit of 7373 INR missing no resolution from support
2 months ago
On 30 June 2026 at 8:53 AM, I deposited ₹7,373 to my BatteryBet Casino account (ID: 74887091) via UPI through the CRED app. CRED confirmed the payment as PAID and my bank (DBS Bank Limited) debited the full amount, but the deposit was never credited to my casino account.
Transaction details:
UPI Transaction ID: 654702529954
Sender Bank: DBS Bank Limited (XXXXXX129416)
Recipient UPI: ppqr01.sroxlm@iob
I filed two support requests (#24313419 and #24305790). BatteryBet admitted the payment was not credited but has only stalled — blaming their payment provider, promising a 3-day resolution that never happened, and repeatedly replying "we are working on your profile" with no progress.
I demand immediate credit of ₹7,373 to my account OR a full refund to my bank account within 48 hours, along with a written explanation of where my funds are held.
I request the AskGamblers Complaints Team to intervene. I have complete evidence — CRED receipt, UPI transaction record, and full support correspondence.
Transaction details:
UPI Transaction ID: 654702529954
Sender Bank: DBS Bank Limited (XXXXXX129416)
Recipient UPI: ppqr01.sroxlm@iob
I filed two support requests (#24313419 and #24305790). BatteryBet admitted the payment was not credited but has only stalled — blaming their payment provider, promising a 3-day resolution that never happened, and repeatedly replying "we are working on your profile" with no progress.
I demand immediate credit of ₹7,373 to my account OR a full refund to my bank account within 48 hours, along with a written explanation of where my funds are held.
I request the AskGamblers Complaints Team to intervene. I have complete evidence — CRED receipt, UPI transaction record, and full support correspondence.
Dear BateryBet Team,
Your latest response states:
“After the additional verification – the funds were not received on the provider's side. Please contact your bank branch directly and apply for refund.”
I cannot accept this as a resolution because I have already contacted my bank regarding this exact transaction.
My bank has confirmed that the ₹7,373 payment was successfully processed from my account and that the transaction was not reversed/refunded to me. Therefore, simply asking me to contact my bank again does not resolve the discrepancy.
The transaction details are:
Amount: ₹7,373
Date: 30 June 2026
UPI Transaction ID: 654702529954
Sender Bank: DBS Bank Limited
Recipient UPI ID: ppqr01.sroxlm@iob
CRED Status: PAID
Your position is now that the funds were not received by your payment provider. If that is correct, please provide documentary evidence supporting that statement.
Specifically, I request:
The payment-provider/acquiring-bank investigation result for UPI transaction 654702529954.
Confirmation of whether the transaction was credited, rejected, reversed, refunded, or is still pending on the provider side.
If you claim that the funds were never received, please provide the provider's transaction/reference number or written confirmation showing that the ₹7,373 was not credited.
If the payment was rejected or returned, please provide the date and UTR/reference of the reversal, because no ₹7,373 reversal has been credited to my bank account.
I have already cooperated fully with your investigation. I provided the payment proof, UPI details and the bank statement requested by your team. This matter has now remained unresolved for approximately two months, despite repeated assurances that it was being investigated.
At this stage, there are only two possible outcomes: either the ₹7,373 is credited to my BateryBet account, or the amount is returned to my bank account.
If you maintain that neither BateryBet nor its payment provider received the funds, then please provide the corresponding documentary evidence so that I can take it back to my bank and ask them to investigate the discrepancy with the relevant UPI/payment network.
I am also posting this response publicly on AskGamblers so that the complaint record accurately reflects both parties' positions.
I request a substantive response with supporting evidence rather than another generic statement that the issue is being investigated.
Regards,
Arnav Chand
Dear @AskGamblers Support Team,
There is an important development in this complaint.
BateryBet has now completed what they describe as an “additional verification” and has stated that the funds were not received on their payment provider's side. They have therefore asked me to contact my bank and apply for a refund.
I have already contacted my bank regarding this exact transaction. My bank has confirmed that the ₹7,373 payment was successfully debited and has not been reversed/refunded to my account.
Therefore, there is now a clear discrepancy between the parties:
My bank: Payment successfully processed; no reversal/refund received.
BateryBet: Funds allegedly not received by their provider.
I have asked BateryBet to provide the payment provider/acquiring-bank investigation result and documentary evidence supporting their position, including the transaction/UTR/reference showing what happened to the payment.
I have fully cooperated with every request made during this complaint, including providing the requested bank statement and payment evidence.
I respectfully request that this complaint remain open. It is not resolved.
I am also attaching the confirmation already received from the bank side
Your latest response states:
“After the additional verification – the funds were not received on the provider's side. Please contact your bank branch directly and apply for refund.”
I cannot accept this as a resolution because I have already contacted my bank regarding this exact transaction.
My bank has confirmed that the ₹7,373 payment was successfully processed from my account and that the transaction was not reversed/refunded to me. Therefore, simply asking me to contact my bank again does not resolve the discrepancy.
The transaction details are:
Amount: ₹7,373
Date: 30 June 2026
UPI Transaction ID: 654702529954
Sender Bank: DBS Bank Limited
Recipient UPI ID: ppqr01.sroxlm@iob
CRED Status: PAID
Your position is now that the funds were not received by your payment provider. If that is correct, please provide documentary evidence supporting that statement.
Specifically, I request:
The payment-provider/acquiring-bank investigation result for UPI transaction 654702529954.
Confirmation of whether the transaction was credited, rejected, reversed, refunded, or is still pending on the provider side.
If you claim that the funds were never received, please provide the provider's transaction/reference number or written confirmation showing that the ₹7,373 was not credited.
If the payment was rejected or returned, please provide the date and UTR/reference of the reversal, because no ₹7,373 reversal has been credited to my bank account.
I have already cooperated fully with your investigation. I provided the payment proof, UPI details and the bank statement requested by your team. This matter has now remained unresolved for approximately two months, despite repeated assurances that it was being investigated.
At this stage, there are only two possible outcomes: either the ₹7,373 is credited to my BateryBet account, or the amount is returned to my bank account.
If you maintain that neither BateryBet nor its payment provider received the funds, then please provide the corresponding documentary evidence so that I can take it back to my bank and ask them to investigate the discrepancy with the relevant UPI/payment network.
I am also posting this response publicly on AskGamblers so that the complaint record accurately reflects both parties' positions.
I request a substantive response with supporting evidence rather than another generic statement that the issue is being investigated.
Regards,
Arnav Chand
Dear @AskGamblers Support Team,
There is an important development in this complaint.
BateryBet has now completed what they describe as an “additional verification” and has stated that the funds were not received on their payment provider's side. They have therefore asked me to contact my bank and apply for a refund.
I have already contacted my bank regarding this exact transaction. My bank has confirmed that the ₹7,373 payment was successfully debited and has not been reversed/refunded to my account.
Therefore, there is now a clear discrepancy between the parties:
My bank: Payment successfully processed; no reversal/refund received.
BateryBet: Funds allegedly not received by their provider.
I have asked BateryBet to provide the payment provider/acquiring-bank investigation result and documentary evidence supporting their position, including the transaction/UTR/reference showing what happened to the payment.
I have fully cooperated with every request made during this complaint, including providing the requested bank statement and payment evidence.
I respectfully request that this complaint remain open. It is not resolved.
I am also attaching the confirmation already received from the bank side
BateryBet Casino Complaint Stats
Resolved
194 / 199
Avg. Amount
$568
Avg. Complaint Duration
13 days
Avg. Response Time
2 days
Screenshot
