Complaint #7 BateryBet Casino

Unresponsive support

By Shivam R.

2 years ago

Hi,

I have deposited 108 rupees a week ago and regularly taking asking customer support to ask administration to respond on the same. Everytime I contact, I'm being told that administration have many requests/work pending so please wait and an admin can only help and they can't even make it faster, however, my raised request is pending since a week. Admins responded once before 5 days and asked me to wait for maximum 3 days and it will be resolved by the payment operator but today is the 5th day I'm not getting any response from them. You tell me, is there any casino platform who have so much of work flow that admins are stressed and unable to reply due to a huge workflow?

Moreover, I have requested a withdrawal at around 5PM yesterday and it's been 16 hours since I'm waiting for my withdrawal after raising a request and 5-6 times. I have even requested on their customer support but they can't help it and as per them Admins can only reply/process and Admins are so much busy in work that they are unable to process a withdrawal of just 1501 rupees in the last 16 hours. I want to ask you that why they have clearly mentioned on their platform that they give instant withdrawals when it's been 16 hours delays even in a small amount? I also understand that as per their timeline, a withdrawal can take upto 3 days but it happens rarely and I'm noticing that my each and every withdrawal got delayed or cancelled even for 25 hours.

My account is registered with the name (Shivam R.) and I request you to please get it resolved asap!

Thanks & regards,

Disputed Casino BateryBet Casino

Reason Delayed payment

Amount ₹1501

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

ShivamRanjan12345

• India

2 years ago

Please mark this as resolved, I got my withdrawal 🙏

ShivamRanjan12345

• India

2 years ago

Hi Askgamblers,

It's been more than 75 hours and I'm not getting any response from Batery support. Please do something about it and help me with getting my money back. I'll be glad if I get it resolved asap!

Thank you!

Regards,
Shivam Ranjan

BateryBet Casino Complaint Stats

Resolved 180 / 185

Avg. Amount $595

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

BateryBet Casino Complaints

See all complaints for this casino

BateryBetCasino - Delayed payments and verification issues

I am submitting this complaint regarding two unresolved payment issues with the operator.

1. ₹7,000 withdrawal not received

On 1 July 2026, I made a ₹7,000 withdrawal, which is showing as “Completed”, but the money was never credited to my bank account.

I reported this to the operator on 8 July 2026 and provided my bank statement as proof. Despite repeated follow-ups, I have only been asked to wait, and no resolution or proof of payment has been provided. It has now been more than a month since I first reported the issue, and the payment is still missing.

2. ₹10,026 withdrawal blocked

I also have ₹10,026 in my account that I am unable to withdraw. The operator continues to request verification, even though I have already completed the verification process and submitted all requested documents.

I have fully cooperated with the operator and provided the requested bank statement and verification documents. However, after repeated follow-ups, both issues remain unresolved as of 18 August 2026.

I am therefore requesting AskGamblers assistance in reviewing the evidence and helping me recover my funds.

I can provide bank statements, withdrawal screenshots, verification documents for further review and
below are the attached files of chat screenshots as supporting evidence.

Thank you for your assistance.

83h left

₹17,026

Amount deposited but not yet credited

Dear
AskGamblers please help me to get my money back
I have deposited the amount of Rs 10000 instead of Rs 10200. It’s been 5 days passed my amount is still not yet credited. Not getting any proper response from Baterybet. I seek for help AskGamblers. Kindly help me to get my money back.
My Account id- 37983879
My request no- 25299517

48h left

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Deposit not credited my account id

Deposit not credit my account
My account id (85543993)
Email id ([email protected])
Name( MD SAMEER RAZA)
SIR please my id receive amount
My account credit not receive
Already 3 day over
Administrate not response please help me sir
This is amount screen shot send me check Deposit not credit my account
My account id (85543993)
Email id ([email protected])
Name( MD SAMEER RAZA)
SIR please my id receive amount
My account credit not receive
Already 3 day over
Administrate not response please help my account statement send you please check

64h left

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INR 50000 delayed IMPS withdrawal 3 August

On 3 August 2026, I initiated an IMPS withdrawal of ₹50,000 (Transaction № 12543461629).
The casino has marked the transaction as "Completed" on my dashboard, but the funds have not entered my bank account. When contacting customer support, they repeatedly offer the same vague excuse regarding "payment provider issues" without providing any concrete resolution or proof of payment.
Because they claim it is "Completed," I request the casino to provide the official Unique Transaction Reference (UTR) number so I can track it with my bank, or return the ₹50,000 back to my casino balance immediately.

Their Internal request channel their administration only says that the payment provider is not responding everytime whenever withdrawal placed the same issue is there in this platform

Kindly ask gamblers team help me in this issue

49h left

₹50,000

Account blocked and funds held

On June 2, 2026, BateryBet blocked me from playing and placing bets, deposits, and withdrawals.

When I deposited 20k INR, BateryBet blocked my account without any prior notice. From June 2 to August 2, almost 60 days have passed.

I submitted all the documents related to KYC, and all submited them from time to time, but they did not take any action. That's why I closed request 23738630, and I filed a new request to ask about the issue and unblock my account, but still again 15 days, they did the same thing - they asked for documents. I submitted, and again no answer from them.

They don't have the authority to hold my funds. I told them plz give me my money back and let me use the site. But they don't hear us.

@askgamblers, please help me to unblock my account or withdraw my money. @baterybet, please solve my account block problem.

It's already taken too much time, and you haven't updated it with the new request number 25130712 daily

47h left

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No deposit received

I deposited 3500 rs by supermoney upi money transfer is successful but battery bet not add my money. I file a complaint against this website and also send e-mail but they have no response. Please give me my money back. 5 days complete but money not credited in Battery Wallet.

My id 83734558

< personal information removed >

Please give me my money back

Resolved

₹3,500

Uncredited UPI Deposit of Batery Account

Batery Account ID: 53016636

Batery Ticket/Request ID: №25064496

Transaction Date: 31 July 2026

Amount: ₹4,999.82

Bank UTR Number: 311444935065

Issue Description:

On 31 July 2026, I deposited ₹4,999.82 via UPI (UTR: 311444935065). The funds were debited from my bank account immediately, but my Batery balance was never credited.

Support created Request №25064496 and promised in chat that the payment provider would resolve it within 3 business days (by August 3rd). That deadline has passed, the balance remains ₹0, and messaging in the chat ticket is now restricted.

Requested Outcome:

Trace UTR 311444935065 and immediately credit ₹4,999.82 to Batery Account #53016636

Resolved

₹5,000

Withdrawal of 3510 rupees not received

Hi, my name is <removed>

I am an account holder at Batterybet Casino. My account number is 77301659

I made a withdrawal request on 31/07/2026 at 19:34:51

My transaction number is 1788708584-0081.

After some time on 31/07/2026 at 20:16:47, its status is shown as completed, but in my bank account I didn’t receive that withdrawal amount

I have raised a request on BateryBet casino my request number is Nº25088211 but they didn’t take any responsibility they ask me to wait for 72 hours why should i wait for my withdrawal if its shows complete on that site i want my withdrawal as soon as possible and I request that AskGamblers please resolve my issue.

I attached my bank statement from 31/07/2026 to 02/08/2026 and also attached screenshots of the BatteryBet withdrawal status and my request, which I raised on BateryBet

52h left

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BateryBet Casino INR 8000 payout missing despite Completed status and closed support ticket

Dear AskGamblers Complaint Team,

I am lodging a formal complaint against BateryBet regarding an unresolved withdrawal of INR 8,000. The casino has marked the transaction as "Completed" on their user portal, but they have failed to transfer the funds to my bank account and have closed my internal support tickets.

Case Details

Casino Name: BateryBet

Account ID: 39428664

< personal information removed >

Disputed Amount: INR 8,000

Operation ID: 12516360804-1707

Timeline of Events

1 - 17th July 2026 at 02:21 PM: I initiated an INR 8,000 withdrawal request. The dashboard instantly marked it as "Completed" and "Successful."

2 - 17th July 2026 at 03:37 PM (Live Chat Support): Since no money arrived, I contacted customer support. The agent explicitly instructed me to wait up to 72 hours, stating: "The withdrawal 12516360804 became successful. Please be patient, it usually takes up to 72 hours to receive the funds to the bank account. If the payout has not been received after 72 hours, please make a new request and attach a bank statement as a PDF file.

3 - Expiry of Deadline: The 72-hour window has completely expired. No funds have been credited to my bank account.

4 - Ticket Closure: I have already shared my official PDF bank statement directly with the BateryBet support team to prove the non-payment. Instead of checking the transaction tracking or providing a network reference code, they chose to close out my internal support ticket and stop responding.

Summary of Grievance

BateryBet is practicing deceptive reporting by clearing processing queues and marking transactions as "Completed" before the funds are actually settled by their banking processor.

Since my bank statement clearly proves that no credit of INR 8,000 has arrived since July 17th, I request the AskGamblers team to intervene and compel BateryBet to provide the official banking UTR/RRN tracking number or immediately release my funds.

Sincerely,

< personal information removed >

Resolved

₹8,000

Deposit stuck since 30th June

I made a deposit of 10400 INR which is still not reflecting in batery account and the support is not budging as usual.

My withdrawal complaint in your forum is marked as unresolved. I am sure this one also will go unresolved but still thought will put it on records.

This casino is the worst

My account id is 57576130

Resolved

₹10,400