Complaint #180 BateryBet Casino

Successfully credited from upi but not deposited in my wallet

By Abhijeet45

1 year ago

Message on forum

Dear Support Team,

I am writing to formally lodge a complaint regarding a failed deposit transaction on your platform Batery-Bets.in, which has not been resolved despite multiple follow-ups.

On 4th April, I successfully made a deposit of ₹1000 from my bank account, and the amount was debited immediately. However, even after four days, the funds have not been reflected in my Batery-Bets.in account. The transaction was confirmed by my bank, and I have all relevant details and proof of payment.

Following the issue, I raised a support ticket on your platform, expecting a quick response and resolution. Unfortunately, as of 8th April, there has been no update or acknowledgement from your team. This delay and lack of communication is both disappointing and unacceptable for a platform that handles user funds.

I request you to take immediate action on this matter. Either credit the deposited amount to my Batery-Bets.in account without further delay or initiate a full refund to my original bank account. Please also provide a clear update on the status of my support ticket, along with an estimated time frame for resolution.

For your reference, here are the transaction details:
• Date: 4th April
• Amount: ₹1000
• Status: Debited from bank, not credited to account
• Bank Reference/Transaction ID: 100136017298
• Support Ticket ID: 15862157
I trust that you will prioritize this issue and resolve it promptly. In case I do not receive a satisfactory response within 48 hours, I may be compelled to escalate this matter to the concerned regulatory authorities.

Thank you for your immediate attention.

Disputed Casino BateryBet Casino

Reason Amount not credited

Amount ₹1000

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

BateryBet Casino

• Representative

1 year ago

Dear Abhijeet45,

We are glad that your issue is settled. Please accepted our apologies for the inconvenience caused.

Regards,
Batery.

Abhijeet45

1 year ago

I got my money thank you batery

Abhijeet45

1 year ago

Thank you for the update. I’ll refer to request #15862157 for any further communication. Looking forward to a resolution soon.

BateryBet Casino Complaint Stats

Resolved 173 / 178

Avg. Amount $616

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

BateryBet Casino Complaints

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BateryBet Casino INR 8000 payout missing despite Completed status and closed support ticket

Dear AskGamblers Complaint Team,

I am lodging a formal complaint against BateryBet regarding an unresolved withdrawal of INR 8,000. The casino has marked the transaction as "Completed" on their user portal, but they have failed to transfer the funds to my bank account and have closed my internal support tickets.

Case Details

Casino Name: BateryBet

Account ID: 39428664

< personal information removed >

Disputed Amount: INR 8,000

Operation ID: 12516360804-1707

Timeline of Events

1 - 17th July 2026 at 02:21 PM: I initiated an INR 8,000 withdrawal request. The dashboard instantly marked it as "Completed" and "Successful."

2 - 17th July 2026 at 03:37 PM (Live Chat Support): Since no money arrived, I contacted customer support. The agent explicitly instructed me to wait up to 72 hours, stating: "The withdrawal 12516360804 became successful. Please be patient, it usually takes up to 72 hours to receive the funds to the bank account. If the payout has not been received after 72 hours, please make a new request and attach a bank statement as a PDF file.

3 - Expiry of Deadline: The 72-hour window has completely expired. No funds have been credited to my bank account.

4 - Ticket Closure: I have already shared my official PDF bank statement directly with the BateryBet support team to prove the non-payment. Instead of checking the transaction tracking or providing a network reference code, they chose to close out my internal support ticket and stop responding.

Summary of Grievance

BateryBet is practicing deceptive reporting by clearing processing queues and marking transactions as "Completed" before the funds are actually settled by their banking processor.

Since my bank statement clearly proves that no credit of INR 8,000 has arrived since July 17th, I request the AskGamblers team to intervene and compel BateryBet to provide the official banking UTR/RRN tracking number or immediately release my funds.

Sincerely,

< personal information removed >

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Deposit stuck since 30th June

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I deposited 19800 INR on 18th July, into the Battery Bet account.

Account Id - 77528986

My amount has not been credited yet.

PFA screenshot of the transaction.

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To AskGamblers Complaint Team:

I am writing to file a complaint regarding a withdrawal issue on the Batery platform.

Account Details:

Account ID: 72052476

Account Holder Name: < full name removed >

Transaction Details:

Withdrawal Amount: ₹6,400

Transaction/Request ID: 12514128423

Date of Request: July 16, 2026

The Issue:

On July 16, 2026, I initiated a withdrawal of ₹6,400 to my bank account. Although the Batery platform interface currently displays the status of this request as "Completed," I have not received these funds in my bank account.

I have attached screenshots of the withdrawal request details and the status showing as "Completed" for your review.

I kindly request your assistance in investigating this discrepancy with the operator to ensure my funds are processed or to receive clarification regarding the status of this transaction.

Thank you for your time and assistance.

Best regards,

< full name removed >

PASSWORD for PDF -081020067869116131

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