Complaint #180 BateryBet Casino

Successfully credited from upi but not deposited in my wallet

By Abhijeet45

1 year ago

Dear Support Team,

I am writing to formally lodge a complaint regarding a failed deposit transaction on your platform Batery-Bets.in, which has not been resolved despite multiple follow-ups.

On 4th April, I successfully made a deposit of ₹1000 from my bank account, and the amount was debited immediately. However, even after four days, the funds have not been reflected in my Batery-Bets.in account. The transaction was confirmed by my bank, and I have all relevant details and proof of payment.

Following the issue, I raised a support ticket on your platform, expecting a quick response and resolution. Unfortunately, as of 8th April, there has been no update or acknowledgement from your team. This delay and lack of communication is both disappointing and unacceptable for a platform that handles user funds.

I request you to take immediate action on this matter. Either credit the deposited amount to my Batery-Bets.in account without further delay or initiate a full refund to my original bank account. Please also provide a clear update on the status of my support ticket, along with an estimated time frame for resolution.

For your reference, here are the transaction details:
• Date: 4th April
• Amount: ₹1000
• Status: Debited from bank, not credited to account
• Bank Reference/Transaction ID: 100136017298
• Support Ticket ID: 15862157
I trust that you will prioritize this issue and resolve it promptly. In case I do not receive a satisfactory response within 48 hours, I may be compelled to escalate this matter to the concerned regulatory authorities.

Thank you for your immediate attention.

Disputed Casino BateryBet Casino

Reason Amount not credited

Amount ₹1000

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

BateryBet Casino

• Representative

1 year ago

Dear Abhijeet45,

We are glad that your issue is settled. Please accepted our apologies for the inconvenience caused.

Regards,
Batery.

Abhijeet45

1 year ago

I got my money thank you batery

Abhijeet45

1 year ago

Thank you for the update. I’ll refer to request #15862157 for any further communication. Looking forward to a resolution soon.

BateryBet Casino Complaint Stats

Resolved 194 / 199

Avg. Amount $568

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

BateryBet Casino Complaints

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Deposit has not been credited even though 8 days have already passed

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I deposited ₹5,000 into my account, but the amount has still not been credited even though 8 days have already passed.

I have contacted support regarding this issue, but I am not receiving a proper response or a clear update on the status of my deposit. This delay is causing significant inconvenience, and I need this matter to be resolved urgently.

Game ID: 78792690
Deposit Amount: ₹5,000
Pending Since: 8 days

Please check the transaction and confirm the current status of my deposit. If there is any issue with the transaction, kindly explain the reason for the delay and provide a clear resolution timeline.

I request you to credit the ₹5,000 to my account immediately or process a refund to the original payment method.

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I found this website recently as it had an ad on the internet and decided to give it a try.

The gameplay and options are great. Many sports are offered on the website as well, so that's another plus, as I bet on sports and also play Casino. I lost a deposit with no issues, i re deposites and ended up winning a few sports bets and having a good run in blackjack, so I decided to place a withdrawal. To my surprise, the withdrawal page is completely suspended. It said to contact customer support. So I did; it took them a quick 30 mins to say that I needed to verify my account, standard... no problem.

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ID - 53341850
Withdrawal - 10332
Date and time - 4th September 09:36am
BateryBet

I have initiated a withdrawal from baterybet of 10332 amount on 4th September 09:36am and it's been more than 48 hours it's showing in processing stage and I haven't received my funds in the bank account.

I am really worried and I am frustrated as well. I even raised a complaint to the customer service but there is no response at all and no progress as well. I am really sad.

I would request you to give the update and please resolve my issue. Please provide my funds in my bank account. I am really frustrated.

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< casino credentials sent to the casino >

Complaint Description:

I am submitting this formal complaint against BateryBet Casino regarding two uncredited UPI deposits totaling ₹50,000 INR and an unresolved withdrawal request of ₹30,000 INR, both pending for over a week without resolution from customer support.

1. Uncredited Deposit #1: ₹30,000 INR

Date & Time: 28 August 2026, 10:58 PM IST

Amount: ₹30,000 INR

Payment Mode: UPI (Google Pay)

Recipient UPI ID / Name: 9401866630m@pnb / DEEP DEKA

Bank UTR / UPI Reference ID: 624033824743

Google Transaction ID: CICAgLiXluLbYA

Debited Bank Account: ICICI Bank (A/C ending in 1858)

Status: Fully debited from the bank account; not credited to Batery wallet for over 7 days.

2. Uncredited Deposit #2: ₹20,000 INR

Date & Time: 29 August 2026, 09:11 PM IST

Amount: ₹20,000 INR

Payment Mode: UPI (Google Pay)

Recipient UPI ID / Name: paytm.s2ty52s@pty / Umesh Dangi

Bank UTR / UPI Reference ID: 624199388651

Google Transaction ID: CICAgLjfiZvCDw

Debited Bank Account: ICICI Bank (A/C ending in 1848)

Status: Fully debited from the bank account; not credited to Batery wallet for 7 days.

3. Pending Withdrawal: ₹30,000 INR

Amount: ₹30,000 INR

Status: Requested and pending without clearance or credit to my bank account.

Current Situation & Resolution Requested:

I have repeatedly contacted BateryBet live support and submitted official bank statements and transaction receipts showing successful debits and valid 12-digit UTR numbers. Support has only provided automated responses stating that the transactions are "under review with the payment aggregator," but no progress has been made.

I request AskGamblers to intervene so that BateryBet management will:

Locate and credit the ₹20,000 and ₹30,000 deposits to my player wallet (or reverse the funds back to the originating bank accounts if they cannot credit them).

Approve and release the pending ₹30,000 withdrawal to my verified payout method.

I have attached clear bank statements in PDF format along with transaction receipts confirming all UTR numbers and timestamps

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Time 3 58 pm
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Now, the additional 48 hours have also completely passed. Which was passed away 2 days before.

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I have already waited long enough and honestly cannot keep waiting without any clear response. The situation has become extremely stressful for me because my verification is still pending, my new phone number has not been updated, and I am unable to properly use my account or withdraw my funds.

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Account id: 49655063

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