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Submitted all documents just the way they asked now no reply


7 months ago
Hello askgamblers team,
1 and a half month ago I was trying to place a withdrawal when suddenly a message popped up saying withdrawals are unavailable temporarily kindly contact customer service.
I contacted the customer service by raising a request. Ever since then I have been asked to submit multiple types of proofs. I have submitted every single one of them and they have even verified it.
The last proof they asked me for was to prove that both the numbers belong to me. One number is the one visible on my banking statement and the other number with which i have registered at batery bet. And I do not have multiple accounts with them, so that i not an issue.
First they requested a selfie with the photo of the SIM Card app which I provided then asked for just a screenshot, which their customer support accepted that its correct and just wait. Now they are not replying since 10 days. I am attaching all the proofs and them accepting the proofs are correct. Please accept my complaint!
Disputed Casino BateryBet Casino
Amount ₹24200

Discussion

User name

Dear all,

As apparent from the submitter's confirmation that account has been verified, and casino explanation withdrawal limit related, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name
Dear Sani9789,

Following your account verification and per our Rules accepted by you upon registretion (Rule 3.5), we have adjusted your service access. The organizer maintains the right to limit or deny access to certain features and offers without individual explanation. Your daily withdrawal limit resets every night at 12 AM.

Check the full Batery rules here https:­­//­i­n­-b­­ate­­ry­b­e­ts.c­o­­m/rules

Best regards,
Batery.
User name loyalty-level-1
Your answer does not closes relate to my question. Don’t say anything in the name of answers
User name
Dear Sani9789,

Your account has been adjusted as per your verification results and in accordance with rule 3.5 "...The Betting Organiser reserves the right to limit or refuse specific Customers access to services offered, as well as promotions and Bonus offers, without explanation." https:­//i­n-b­ate­ryb­ets.co­m/rules

Your withdrawal limit is refreshed every day at 12 am.

Best regards,
Batery.

BateryBet Casino Complaint Stats

Resolved 198 / 203
Avg. Amount $559
Avg. Complaint Duration 14 days
Avg. Response Time 2 days

BateryBet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 119 out of 120 complaints in this category have been resolved.
This operator's average complaint duration is 14 days, while the average duration across all operators is 8 days.

BateryBet Casino Complaints

See all complaints for this casino
Amount deposited but funds not credited yet in gaming account

I have been using the batery bet site for about a month approx my gaming I’d is 86113728.


I deposited Rs. 25,000/- on September 20th in batery bet site.


The funds have not been credited. When I contacted the support chat, they said to wait for 3 hrs to reflect.


But even after 3 hrs as funds were not credited as instructed I raised the request with the administration team. The request no is 26247444.


But the team is not responding only it’s been 3 days they have not replied in that request window.


They said they have requested the payment provider for confirmation and would get response within 3 working days but it’s been 5 days since i have deposited and it’s beyond 3 business days.


Yet my funds were not credited to my gaming account nor refunded to my source account.


I have provided them the UTR no. along with the screenshot for reference yet they have not resolved the issue.


I have even contacted my bank for the same; they have mentioned that the transaction was successful and cannot be refunded.


Pls ask gamblers team to help me recover my amount.


There is no proper response from batery bet administration team as they are always sending generic copy paste messages telling me to wait but not resolving the issues.


I have never faced such an issue on any website till date. It’s been 5 days pls credit my funds to my gaming account.


I’m attaching the payment proof along with the response I have got from the administration team.

Chart Pointer
51h left
₹25,000
Deposit and withdrawal pending

< casino credentials sent to the casino >


​Complaint Description:

​I am submitting this formal complaint against BateryBet Casino regarding two uncredited UPI deposits totaling ₹50,000 INR and an unresolved withdrawal request of ₹30,000 INR, both pending for over a week without resolution from customer support.

​1. Uncredited Deposit #1: ₹30,000 INR

​Date & Time: 28 August 2026, 10:58 PM IST

​Amount: ₹30,000 INR

​Payment Mode: UPI (Google Pay)

​Recipient UPI ID / Name: 9401866630m@pnb / DEEP DEKA

​Bank UTR / UPI Reference ID: 624033824743

​Google Transaction ID: CICAgLiXluLbYA

​Debited Bank Account: ICICI Bank (A/C ending in 1858)

​Status: Fully debited from the bank account; not credited to Batery wallet for over 7 days.

​2. Uncredited Deposit #2: ₹20,000 INR

​Date & Time: 29 August 2026, 09:11 PM IST

​Amount: ₹20,000 INR

​Payment Mode: UPI (Google Pay)

​Recipient UPI ID / Name: paytm.s2ty52s@pty / Umesh Dangi

​Bank UTR / UPI Reference ID: 624199388651

​Google Transaction ID: CICAgLjfiZvCDw

​Debited Bank Account: ICICI Bank (A/C ending in 1848)

​Status: Fully debited from the bank account; not credited to Batery wallet for 7 days.

​3. Pending Withdrawal: ₹30,000 INR

​Amount: ₹30,000 INR

​Status: Requested and pending without clearance or credit to my bank account.

​Current Situation & Resolution Requested:

I have repeatedly contacted BateryBet live support and submitted official bank statements and transaction receipts showing successful debits and valid 12-digit UTR numbers. Support has only provided automated responses stating that the transactions are "under review with the payment aggregator," but no progress has been made.

​I request AskGamblers to intervene so that BateryBet management will:

​Locate and credit the ₹20,000 and ₹30,000 deposits to my player wallet (or reverse the funds back to the originating bank accounts if they cannot credit them).

​Approve and release the pending ₹30,000 withdrawal to my verified payout method.

​I have attached clear bank statements in PDF format along with transaction receipts confirming all UTR numbers and timestamps

Chart Pointer
92h left
₹80,000