Complaint #330 BateryBet Casino

Submitted all documents just the way they asked now no reply

By Sanidhya M.

3 months ago

Hello askgamblers team,
1 and a half month ago I was trying to place a withdrawal when suddenly a message popped up saying withdrawals are unavailable temporarily kindly contact customer service.
I contacted the customer service by raising a request. Ever since then I have been asked to submit multiple types of proofs. I have submitted every single one of them and they have even verified it.
The last proof they asked me for was to prove that both the numbers belong to me. One number is the one visible on my banking statement and the other number with which i have registered at batery bet. And I do not have multiple accounts with them, so that i not an issue.
First they requested a selfie with the photo of the SIM Card app which I provided then asked for just a screenshot, which their customer support accepted that its correct and just wait. Now they are not replying since 10 days. I am attaching all the proofs and them accepting the proofs are correct. Please accept my complaint!

Disputed Casino BateryBet Casino

Reason Verification issues

Amount ₹24200

Discussion

AskGamblers

• Support Team

3 months ago

Dear all,

As apparent from the submitter's confirmation that account has been verified, and casino explanation withdrawal limit related, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

BateryBet Casino

• Representative

3 months ago

Dear Sani9789,

Following your account verification and per our Rules accepted by you upon registretion (Rule 3.5), we have adjusted your service access. The organizer maintains the right to limit or deny access to certain features and offers without individual explanation. Your daily withdrawal limit resets every night at 12 AM.

Check the full Batery rules here https://in-baterybets.com/rules

Best regards,
Batery.

Sani9789

• India

3 months ago

Your answer does not closes relate to my question. Don’t say anything in the name of answers

BateryBet Casino

• Representative

3 months ago

Dear Sani9789,

Your account has been adjusted as per your verification results and in accordance with rule 3.5 "...The Betting Organiser reserves the right to limit or refuse specific Customers access to services offered, as well as promotions and Bonus offers, without explanation." https://in-baterybets.com/rules

Your withdrawal limit is refreshed every day at 12 am.

Best regards,
Batery.

BateryBet Casino Complaint Stats

Resolved 158 / 163

Avg. Amount $653

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

BateryBet Casino Complaints

See all complaints for this casino

Missing Withdrawals Despite Being Marked Successful

Complaint Against BateryBet – Missing Withdrawals Despite Being Marked Successful

I would like to file a complaint against BateryBet regarding two withdrawals that were marked as successful on their platform but were never received in my bank account.

Funds Missing :2010inr (1000 and 1010)

batery bet id 58213294

Withdrawal Details:

Withdrawal Amount: ₹1,000
Request ID: #23870382
Date & Time: 12 June, 13:40
Withdrawal no: 12455296831

Withdrawal Amount: ₹1,010
Request ID: #23955370
Date & Time: 12 June, 14:57
Withdrawal no:12455399165

Both withdrawals were processed and later marked as "successful" by BateryBet. However, the funds have never arrived in my bank account.

I contacted BateryBet support immediately after noticing the issue. They informed me that I should wait up to 72 hours for the funds to reflect in my bank account. I followed their instructions and waited the full period.

Now, more than 72 hours have passed, and neither of the withdrawals has been credited to my bank account. I have contacted support again, but the issue remains unresolved.

I am attaching my bank statements as proof that these transactions were never received. I request AskGamblers to assist in obtaining either:

The successful credit of both withdrawals to my bank account, or
A refund of the total amount of ₹2,010 back to my BateryBet account.

Thank you for your assistance.

74h left

₹2,010

Withdrawal marked as completed but INR 15000 not received

I would like to file a complaint against BateryBet regarding a withdrawal that has not been credited to my bank account.

On 05 June 2026, I submitted a withdrawal request of INR 15,000.

Withdrawal Details:

Withdrawal ID: 12444694867

Date: 05 June 2026

Time: 12:05 PM

Amount: INR 15,000

The withdrawal status on the BateryBet website is showing as "Completed", however, I have not received the funds in my bank account.

I initially contacted customer support and was informed that the withdrawal had been processed successfully and that I should wait up to 72 hours. After waiting for more than 72 hours and still not receiving the funds, I submitted another support request along with my bank statement showing that no such credit had been received.

In response, BateryBet informed me that they had forwarded the matter to their payment provider and requested that I wait up to 5 business days for an update.

I have fully cooperated with all requests and have provided my bank statement as proof that the funds have not been credited. However, I have still not received any proof of transfer, transaction reference from the payment provider, or confirmation regarding where the funds have been sent.

I am requesting BateryBet to provide proof that the withdrawal was successfully transferred, provide a valid payment/UTR/reference number, and investigate the missing withdrawal.

Credit the INR 15,000 to my bank account if the transfer has not actually been completed.

I respectfully request that AskGamblers assist in resolving this matter and obtaining a clear response from BateryBet regarding my withdrawal.

Thank you.

94h left

₹15,000

My amount not received please assist

Hello askgamblers team and batery casino my gaming id number Id < sent to the casino > my amount 129711 inr. Please help me I submitted all documents but my account not verified. Please help me verify my account and allowed my withdrawal.

76h left

₹129,711

Deposit not credited 11000inr

Hello,

I am facing an issue with Battery Bet Casino regarding a deposit that has not been credited to my casino account.

Its been 4 days and still not credited.

Baterybet id 58213294.

Request id #23567588.

On **28 May 2026 at 3:01 PM**, I successfully transferred **₹11,000** via UPI to the payment account provided by the casino. The transaction was completed successfully according to my bank and Google Pay records.

But after the successful payment when I proceeded to put the UTR but was not able to put the UTR because the page got refreshed and after this incident I contacted the costumer care though live chat and request section still no resolution was found.

The payment was done through UPI (UPI Baterybet)

**Transaction Details:**

* Amount: ₹11,000
* Date & Time: 28 May 2026, 3:01 PM
* Payment Method: UPI (Google Pay)
* UPI Transaction ID: 123828779023
* Recipient: ROJGAR CENTER
* My Bank: Slice Small Finance Bank

Despite the payment being marked as successful, the funds have still not been credited to my Battery Bet casino account. I have already contacted customer support and provided proof of payment, but the issue remains unresolved.

I kindly request Battery Bet Casino to investigate this matter credit the ₹11,000 deposit to my gaming account immediately.

I am attaching the payment receipt as evidence of the successful transaction.

I am also attaching the request section chats also.

Thank you.

Resolved

₹11,000

My deposit was pending since April 8th

Hi team . I have deposited money 5000 on 8th April ..I have raised request but admin saying money not received. I have contacted to bank and bank confirmed money credited to beneficiary account. I have sent bank statement and payment screenshot couple of time and they didn't gave any response and finally they have closed my request ...if I raise again it will automatically closing my request. I am unable to contact even.

My Id < sent to the casino >

Resolved

₹5,000

Batery bet withdrawal problem please help me

Hello batery bet casino and askgamblers team solved my withdrawal problem my payment amount 178046 inr no any response by admin showing restricted all methods please help me and verify my gaming account. Already 10 days gone but your admin no any single response please understand my situation and verify my gaming account I submitted all documents but not responding by your team please help me and verify my account thank you askgamblers

Resolved

₹178,046

13 days passed withdrawal not received

I am writing to report an unresolved withdrawal problem I am experiencing with Battery Bet. I won money in the casino section and requested a withdrawal of ₹12,000 via bank transfer on 13 May 2026. Although more than 10 days have passed, this amount has still not been credited to my bank account.

Battery Bet support keeps telling me that they are working on it and are waiting for a reply from their provider. At the same time, they have marked my withdrawal as “completed” on their side. To help resolve the issue, I have already provided my bank statement, which clearly shows that no such credit of ₹12,000 has been received. In addition, I have screenshots of my withdrawal requests and the current status shown in my account, which I am ready to share as supporting evidence.

I kindly request that Battery Bet immediately transfer the pending ₹12,000 to my bank account or return it to my battery wallet and provide a clear explanation for this delay, along with an apology for the inconvenience caused. I expect this issue to be resolved as soon as possible

This is a serious matter.

Resolved

₹12,000

I have made two withdrawal requests of ₹40,000 each

I am writing to raise a complaint regarding my pending withdrawal requests under my User ID 81657577. I have made two withdrawal requests of ₹40,000 each, but both transactions are still pending and have not been processed yet. The withdrawal numbers are 12417530365 for ₹40,000 and 12417484919 for ₹40,000. The total pending amount is ₹80,000. I have been waiting for the amount to be credited, but the delay is causing me inconvenience and concern. I request you to kindly check the status of these transactions and process both withdrawals as soon as possible. If there is any issue, verification requirement, or technical problem from my side, please inform me immediately so that I can provide the required details without delay. I trusted your platform and expected the withdrawals to be completed within the normal processing time. Therefore, I sincerely request your support team to resolve this matter on priority and provide me with an update regarding the status of my withdrawals. Kindly process the pending amount at the earliest and confirm once the transactions are completed. Thank you for your cooperation and prompt attention to this matter.

Resolved

₹80,000

Batery bet withdrawl issue please help

Hello, sir, my name < full name removed >. My ID 77089656. My amount 27660 withdrawl problem unable to withdraw my amount. Please help me. I submitted all required documents for my request number 23307041. Please help to allow my amount allmost so many days gone but I have not received a response from your side. Please help me allow my withdrawal. Please askgamblers solved my payment issue.

Resolved

₹27,660

Verification pending 15 days

My account ID is 38543217. My account has been blocked and verification is pending since 3rd May 2025. Today is 15th May and it has been 12 days with no resolution. I submitted all required documents - Aadhaar Card with selfie, PAN Card, Address Proof, and UPI Profile Selfie. First they asked me to wait 72 hours, then asked for more documents, then said wait 48 hours. After that, no reply for 10 days. I have 12,609 INR balance in my account and I cannot access it or withdraw it. Please help me resolve this urgently.

Resolved

₹12,609