Complaint #26 BateryBet Casino

Pending deposit 5000 and withdrawals 32000

By satz27

1 year ago

I want to file a complaint on Baterybet. There are couple of problems that I am encountering with them.

Pending deposit since 09/26 - ₹5,000
Pending payouts since 09/30 - ₹32,000

First is, the long pending deposit request. On 09/30 at 12:30PM, I had deposited ₹5,000 via UPI directly on their website but the money did not get credited to my account. I had opened an Admin request and shared the screenshots for a resolution but as usual admin request responses are as slow as a snail. They promised the case will be resolved in 3 working business days as they will write a letter to the provider. Its been more than 4 days, there is zero sign.

Now, the other problem I am facing with them is the delayed payout. I will have to agree that their payout is sometimes instant but at times their payout time is crazy. This another let off not to use them.

I am already thinking of closing the account with them, I request them to improve their admin response time.
I request AskGambler team to intervene to help me resolve. Thanks

Disputed Casino BateryBet Casino

Reason Amount not credited

Amount ₹37000

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

1 year ago

Dear @satz27,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

BateryBet Casino

• Representative

1 year ago

Dear satz27,

We are very sorry to learn that you are still facing troubles about your deposit issue. Please accept our sincerest apologies.

Upon cross-checking the issue about your deposit problem, it was found that the receiving end has not received the disputed funds. As a safety measure, the administration requests you in your Request no. 12703201 to file for a chargeback for this transaction with your bank, in order to refund your amount, as stated in the reply on 06.11.2024 quote; "According to the provider, the deposit was not received. If the amount has been debited from your bank account, please contact the bank and apply for a charge back."

We request you to kindly do so in order to get your disputed transaction refunded via a chargeback, as the information about this issue shared by the administration is absolute.

We would like to thank you once more for the continued patience and cooperation throughout the span of the process.

Regards,
Batery.

AskGamblers

• Support Team

1 year ago

Dear all,

This complaint has been reopened as per BateryBet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

BateryBet Casino Complaint Stats

Resolved 198 / 203

Avg. Amount $559

Avg. Complaint Duration 14 days

Avg. Response Time 2 days

BateryBet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 119 out of 120 complaints in this category have been resolved.

This operator's average complaint duration is 14 days, while the average duration across all operators is 8 days.

BateryBet Casino Complaints

See all complaints for this casino

Withdrawal restricted and verification pending

Batery bet verification problem. I submitted all documents but no any response. My Gaming ID 84260273. Please help me, no any response by admin. I submitted all correct documents but 5 days plus gone. My total amount 26136 Inr please allowed my deposit and withdrawl. I want to play games but games are also restrcited. Please askgamblers team and batery admin team, verify my account.

88h left

₹26,136

Deposit not credited more than 10 days

Dear team, I deposited 15000 INR on 17th September, but it was not credited to my account. They said it would take 3 hours and then 3 days. It's been 10 days and there is no response from the team. I also sent an email, but there is no response from them. Kindly need your help to resolve this. There has been no communication from their end. I created another request and they closed it, stating that I have to follow up on the previous request.

70h left

₹15,000

Amount deposited but funds not credited yet in gaming account

I have been using the batery bet site for about a month approx my gaming I’d is 86113728.

I deposited Rs. 25,000/- on September 20th in batery bet site.

The funds have not been credited. When I contacted the support chat, they said to wait for 3 hrs to reflect.

But even after 3 hrs as funds were not credited as instructed I raised the request with the administration team. The request no is 26247444.

But the team is not responding only it’s been 3 days they have not replied in that request window.

They said they have requested the payment provider for confirmation and would get response within 3 working days but it’s been 5 days since i have deposited and it’s beyond 3 business days.

Yet my funds were not credited to my gaming account nor refunded to my source account.

I have provided them the UTR no. along with the screenshot for reference yet they have not resolved the issue.

I have even contacted my bank for the same; they have mentioned that the transaction was successful and cannot be refunded.

Pls ask gamblers team to help me recover my amount.

There is no proper response from batery bet administration team as they are always sending generic copy paste messages telling me to wait but not resolving the issues.

I have never faced such an issue on any website till date. It’s been 5 days pls credit my funds to my gaming account.

I’m attaching the payment proof along with the response I have got from the administration team.

45h left

₹25,000

Verification pending from several days

Hello askgamblers,

My Id Number - 86600653

Name - < removed >

Request Number - 26008289

I created an account on the Battery Bet casino site on the 9th Sept 2026 and deposited ₹70,000. Just half an hour later, they restricted my account; since then, I have been unable to make deposits, withdrawals, or play any games. I raised a support request, and they asked for certain documents, which I provided. After 72 hours, they asked for another documents again—which I also submitted—and told me to wait another 48 hours. I cooperated fully, but once the 48 hours had passed, they stopped responding to me entirely, I want my id to be verified fast and fully functional so I can play and withdraw my funds smoothly

21h left

Withdrawal showing completed and payment not received in the bank

I usually play on BateryBet... however on 31sta august I deposited 10000 rs and make withdrawal of 15000 approx...

I waited and on the same day the withdrawal request shows completed.

I raised this complaint request and now they are not replying on the request. It's almost 11 days now. My money is stuck. Please help.

Resolved

₹15,000

Once again deposit money not credited in my Gaming Account 10000 INR

Dear
AskGamblers team,
I have deposited my money INR 10000 rs in my Baterybet account is still not yet credited. Time frame period have passed still not getting any proper response from the Baterybet casino.please help to get my money. Submitted all the documents still no response
Attaching all the files.
Baterybet account id- 37983879
Request id 25898802

90h left

₹10,000

Deposit has not been credited even though 8 days have already passed

Hello Support Team,

I deposited ₹5,000 into my account, but the amount has still not been credited even though 8 days have already passed.

I have contacted support regarding this issue, but I am not receiving a proper response or a clear update on the status of my deposit. This delay is causing significant inconvenience, and I need this matter to be resolved urgently.

Game ID: 78792690
Deposit Amount: ₹5,000
Pending Since: 8 days

Please check the transaction and confirm the current status of my deposit. If there is any issue with the transaction, kindly explain the reason for the delay and provide a clear resolution timeline.

I request you to credit the ₹5,000 to my account immediately or process a refund to the original payment method.

Thank you.

Resolved

₹5,000

Withdrawal page suspended and delaying verification

Hello AskGamblers.

I found this website recently as it had an ad on the internet and decided to give it a try.

The gameplay and options are great. Many sports are offered on the website as well, so that's another plus, as I bet on sports and also play Casino. I lost a deposit with no issues, i re deposites and ended up winning a few sports bets and having a good run in blackjack, so I decided to place a withdrawal. To my surprise, the withdrawal page is completely suspended. It said to contact customer support. So I did; it took them a quick 30 mins to say that I needed to verify my account, standard... no problem.

I sent the required data and was told it would be 10 minutes to 3 days. 3 days have passed, nothing; I get the same generic copy-pasted responses, and I still can't withdraw any money from this website. It's a bit sad they do this to a new customer who uses the casino, as it sure looks a bit bizarre. I was only going to withdraw a part of the winnings, but now they really have me second-guessing. I dont have the confidence to deposit and keep wagering because this is a bit weird in 2026. Most sites verify and pay in minutes.

They are withholding my money here, and I have no idea why.

I'm a great client for them to have, but I need to at least see them pay out before I keep playing. Too many horror stories now.

Rejected

$5,500

Withdrawal not received

ID - 53341850
Withdrawal - 10332
Date and time - 4th September 09:36am
BateryBet

I have initiated a withdrawal from baterybet of 10332 amount on 4th September 09:36am and it's been more than 48 hours it's showing in processing stage and I haven't received my funds in the bank account.

I am really worried and I am frustrated as well. I even raised a complaint to the customer service but there is no response at all and no progress as well. I am really sad.

I would request you to give the update and please resolve my issue. Please provide my funds in my bank account. I am really frustrated.

Resolved

₹10,332

Deposit and withdrawal pending

< casino credentials sent to the casino >

Complaint Description:

I am submitting this formal complaint against BateryBet Casino regarding two uncredited UPI deposits totaling ₹50,000 INR and an unresolved withdrawal request of ₹30,000 INR, both pending for over a week without resolution from customer support.

1. Uncredited Deposit #1: ₹30,000 INR

Date & Time: 28 August 2026, 10:58 PM IST

Amount: ₹30,000 INR

Payment Mode: UPI (Google Pay)

Recipient UPI ID / Name: 9401866630m@pnb / DEEP DEKA

Bank UTR / UPI Reference ID: 624033824743

Google Transaction ID: CICAgLiXluLbYA

Debited Bank Account: ICICI Bank (A/C ending in 1858)

Status: Fully debited from the bank account; not credited to Batery wallet for over 7 days.

2. Uncredited Deposit #2: ₹20,000 INR

Date & Time: 29 August 2026, 09:11 PM IST

Amount: ₹20,000 INR

Payment Mode: UPI (Google Pay)

Recipient UPI ID / Name: paytm.s2ty52s@pty / Umesh Dangi

Bank UTR / UPI Reference ID: 624199388651

Google Transaction ID: CICAgLjfiZvCDw

Debited Bank Account: ICICI Bank (A/C ending in 1848)

Status: Fully debited from the bank account; not credited to Batery wallet for 7 days.

3. Pending Withdrawal: ₹30,000 INR

Amount: ₹30,000 INR

Status: Requested and pending without clearance or credit to my bank account.

Current Situation & Resolution Requested:

I have repeatedly contacted BateryBet live support and submitted official bank statements and transaction receipts showing successful debits and valid 12-digit UTR numbers. Support has only provided automated responses stating that the transactions are "under review with the payment aggregator," but no progress has been made.

I request AskGamblers to intervene so that BateryBet management will:

Locate and credit the ₹20,000 and ₹30,000 deposits to my player wallet (or reverse the funds back to the originating bank accounts if they cannot credit them).

Approve and release the pending ₹30,000 withdrawal to my verified payout method.

I have attached clear bank statements in PDF format along with transaction receipts confirming all UTR numbers and timestamps

86h left

₹80,000