3 days ago
I have been writing to Batery Bet casino and there has been no responses.
I requested a withdrawal for R75995 South African rands and requested to submit my bank statement and 8 days later the winnings have not been paid. I have 2 open queries with customer care: Reference 12577332257. Withdrawal
Since requested on the morning of 24 August. No answers from this company.
NHLELA01
1 day ago
• South Africa
The problem is not that I have not been referring to the logged queries.
You have not been responding with the details of the actual problem. Today it’s day 11 and I still don’t have payment in my account nor the query resolved. Furthermore , I don’t have a clue as to why is the payment being delayed. Thirdly the open query that was logged about 5 or six day ago still has not response and here you are telling me that the query is being looked into!!! I have heard the same response from more than a week. No change. Your agents even copy and paste same responses whenever I follow up. Please release my payment and I will be off your back. I am tired of begging you. Even my bank is now involved because we have to look into the legitimacy of your operations. I am forced to report this to my country’s gambling authorities. You can’t tell me it’s difficult to pay someone who played with real money and won and now it’s hard for you to pay them . Unless you are scammers and that will have to be investigated. Pay me !!!! Please
You have not been responding with the details of the actual problem. Today it’s day 11 and I still don’t have payment in my account nor the query resolved. Furthermore , I don’t have a clue as to why is the payment being delayed. Thirdly the open query that was logged about 5 or six day ago still has not response and here you are telling me that the query is being looked into!!! I have heard the same response from more than a week. No change. Your agents even copy and paste same responses whenever I follow up. Please release my payment and I will be off your back. I am tired of begging you. Even my bank is now involved because we have to look into the legitimacy of your operations. I am forced to report this to my country’s gambling authorities. You can’t tell me it’s difficult to pay someone who played with real money and won and now it’s hard for you to pay them . Unless you are scammers and that will have to be investigated. Pay me !!!! Please
BateryBet Casino
1 day ago
• Representative
Dear NHLELA01,
The problem that you're experiencing is still being looked into. In order for us to be able to help you with the earlier mentioned issue please refer to the request you've already submitted, № 25726418.
Best regards,
Batery.
The problem that you're experiencing is still being looked into. In order for us to be able to help you with the earlier mentioned issue please refer to the request you've already submitted, № 25726418.
Best regards,
Batery.
NHLELA01
2 days ago
• South Africa
Here’s my account/ customer number 86022395.
BateryBet Casino
2 days ago
• Representative
Hello!
We're very sorry to hear that you are facing this challenge.
Please share your customer ID so we can identify you as our customer and assist you in this issue.
Best regards,
Batery.
We're very sorry to hear that you are facing this challenge.
Please share your customer ID so we can identify you as our customer and assist you in this issue.
Best regards,
Batery.
BateryBet Casino Complaint Stats
Resolved
190 / 195
Avg. Amount
$577
Avg. Complaint Duration
13 days
Avg. Response Time
2 days
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