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Payment winnings not received after 8 days


3 days ago

I have been writing to Batery Bet casino and there has been no responses.


I requested a withdrawal for R75995 South African rands and requested to submit my bank statement and 8 days later the winnings have not been paid. I have 2 open queries with customer care: Reference 12577332257. Withdrawal


Since requested on the morning of 24 August. No answers from this company.

Disputed Casino BateryBet Casino
Amount R75995

Discussion

66 hours left for BateryBet Casino to respond.
User name loyalty-level-1
The problem is not that I have not been referring to the logged queries.
You have not been responding with the details of the actual problem. Today it’s day 11 and I still don’t have payment in my account nor the query resolved. Furthermore , I don’t have a clue as to why is the payment being delayed. Thirdly the open query that was logged about 5 or six day ago still has not response and here you are telling me that the query is being looked into!!! I have heard the same response from more than a week. No change. Your agents even copy and paste same responses whenever I follow up. Please release my payment and I will be off your back. I am tired of begging you. Even my bank is now involved because we have to look into the legitimacy of your operations. I am forced to report this to my country’s gambling authorities. You can’t tell me it’s difficult to pay someone who played with real money and won and now it’s hard for you to pay them . Unless you are scammers and that will have to be investigated. Pay me !!!! Please
User name
Dear NHLELA01,

The problem that you're experiencing is still being looked into. In order for us to be able to help you with the earlier mentioned issue please refer to the request you've already submitted, № 25726418.

Best regards,
Batery.
User name loyalty-level-1
Here’s my account/ customer number 86022395.
User name
Hello!

We're very sorry to hear that you are facing this challenge.

Please share your customer ID so we can identify you as our customer and assist you in this issue.

Best regards,
Batery.

BateryBet Casino Complaint Stats

Resolved 190 / 195
Avg. Amount $577
Avg. Complaint Duration 13 days
Avg. Response Time 2 days

BateryBet Casino Complaints

See all complaints for this casino
No response and verification delay for long time

Hello Ask Gambler,


I sincerely need your help with my ongoing issue with BateryBet.


First, I was asked to submit my photo ID and a selfie holding a piece of paper with the current date. I submitted everything as requested, and BateryBet asked me to wait 72 hours.


I waited the full 72 hours, hoping that my verification would finally be completed and that I would be able to withdraw my funds and use my account with my new updated phone number.


However, after those 72 hours passed, they requested additional documents. Again, I fully cooperated and submitted a selfie with my UPI application, my latest electricity bill, and my ID card. After submitting everything, I was once again told to wait another 48 hours.


Now, the additional 48 hours have also completely passed. Which was passed away 2 days before.


Now I am not getting any reply from them and they are also not responding to me.


I have already waited long enough and honestly cannot keep waiting without any clear response. The situation has become extremely stressful for me because my verification is still pending, my new phone number has not been updated, and I am unable to properly use my account or withdraw my funds.


Please ask Gambler help me.

Before they was replying. Now they have stopped responding and myself I can't message them also. 4 days has been passed away without reply. I contacted live chat multiple times but they also don't reply please help me


Account id: 49655063

Status solved Resolved