Complaint #276 BateryBet Casino

Not giving my withdrawal for 5 days even after providing bank statement

By Raj S.

8 months ago

This site is totally fake because they swallowed my 21000 INR. My account ID is 71604251.

Admin is lying that they sent a withdrawal, but I uploaded a PDF of the account from the date of withdrawal to till date. 5 days have passed after that, and they are saying to wait 72 hours again and again like an AI chatbot.

They don't understand the difference between 3 days and 5 days.

I uploaded the bank statement after that, they are saying that they sent funds and are closing my tickets again and again.

I haven't received a penny.

Please, AskGamblers, help me get my funds.

Disputed Casino BateryBet Casino

Reason Delayed payment

Amount ₹21000

Discussion

AskGamblers

• Support Team

8 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that BateryBet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

BateryBet Casino

• Representative

8 months ago

Dear Raaj543,

Please note that the limitations has been introduced in accordance with rule 3.17.1. "The Betting Organiser is entitled, at its own discretion, to determine the payout limits (minimum and maximum) for each individual withdrawal request made by a Customer, to each individual Customer without prior notification of the Customer nor explanation of the reasons as to why such a limit was set." For more details, please visit: https://in-baterybet.in/rules

Best regards,
Batery.

AskGamblers

• Support Team

8 months ago

Dear BateryBet Casino,

Please note that player's question referred to the withdrawal limits, kindly recheck his post above. Could you provide the update / explanation withdrawal limit related?

Thanks in advance for your cooperation.

BateryBet Casino

• Representative

8 months ago

Dear Raaj543,

Please note that the limitations has been introduced in accordance with Rule 3.5: "The Betting Organizer reserves the right to limit or refuse certain Customers access to services, promotions, and Bonus offers without providing an explanation." For more details, please visit: https://batery-bets.in/rules

Best regards,
Batery.

BateryBet Casino Complaint Stats

Resolved 162 / 167

Avg. Amount $643

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

BateryBet Casino Complaints

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Payout is not credited and no response

Hi Team,I have requested withdrawal for three 20000 inr on 2nd July 2026,2 out the three were credited to my account and I have been following up with them on the third withdrawal,I have not got any response they keep saying that they are following up with the provider and it's been 7 days now and their TAT is 72 hours for the withdrawal.kindly help please find the attached document and the transaction details below.

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Withdrawal marked as complete but amount not received in my bank account

I had submitted multiple withdrawals with Batery Casino; they have marked the same as completed. But the amount has not reached my bank account. I have raised the requests with them, but they are neither responding nor solving my issue.

I have also shared the bank statement with them, but they are not budging at all.

Screenshots of withdrawals and screenshots of requests raised are attached

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Not received my deposit amount around 14 days

It has been well over 12 days since I lodged my complaint, yet I still haven't received my deposit of ₹1,500. To make matters worse, another deposit payment of ₹1,601 has now gotten stuck as well. I request the Battery Bet app to credit the funds to my gaming account immediately; otherwise, I will file complaints on every available grievance platform. I am fed up with constantly waiting for responses—I just want my money. If this continues, I will have to advise the friends who trust this platform to stop playing here. One-off issues are understandable, but this has become a recurring drama. I feel like these people have started committing fraud.

ID:< sent to the casino >

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Account verification problem please help me

Hello Batery batery support team and askgamblers my gaming account number ID 76388637 month completed verification still pending I want to verify my account in emergency basis so please help ask gamblers team. Which documents need for verification tell me. You can check I am regular user of your website so help me please verify my account. Please response in my request dear administration. I want to play in your website so please verify my account . Total Amount 42862 inr

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Withdrawal not received status is going completed

I have two concerned with this casino. The first concern is I was having 12600 in my account. When I try to withdraw my money they blocked my withdrawal saying that you need to complete verification first. 75 days them to complete my verification. Then when the verification was complete I was shocked to see that the available balance was only 2600 coming wallet. The rest 10000 was removed form from my account. When I try to check and see the transaction history I see a column that 10000 money is refunded but I never received of refund and the second issue is one of my control of INR 2600 smart showing but I never received the withdrawal. I have attached all the props in the attachment please have a look.

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UPI deposit of 7373 INR missing no resolution from support

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Transaction details:
UPI Transaction ID: 654702529954
Sender Bank: DBS Bank Limited (XXXXXX129416)
Recipient UPI: ppqr01.sroxlm@iob
I filed two support requests (#24313419 and #24305790). BatteryBet admitted the payment was not credited but has only stalled — blaming their payment provider, promising a 3-day resolution that never happened, and repeatedly replying "we are working on your profile" with no progress.
I demand immediate credit of ₹7,373 to my account OR a full refund to my bank account within 48 hours, along with a written explanation of where my funds are held.
I request the AskGamblers Complaints Team to intervene. I have complete evidence — CRED receipt, UPI transaction record, and full support correspondence.

90h left

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No withdrawal received since 10 days

Dear Baterybet Team,

Batery ID: 66056652

Administration Ticket No: 23952858

My withdrawals are showing as Completed but funds have not been received:

1) ₹9,000 — 15 June, 15:41:21

Reference No: 12460775411

2) ₹10,000 — 15 June, 15:27:53

Reference No: 12460757956

I have already provided my bank statement, transaction records, screenshots, and required details, but the matter remains unresolved.

Your team asked me to wait 7 days, and after that another delay was given without proper resolution. This repeated delay is causing serious financial stress and concern.

Kindly provide immediately:

- Transaction proof

- UTR/bank reference details

- Clear explanation of completed status

I request urgent resolution and a transparent response.

Regards,

< first name removed >

Batery ID: 66056652

90h left

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Withdrawal not received after 7 days

I have placed 2 withdrawals

1- Inr 50000 withdrawal no-12453373656

2- Inr 10618 withdrawal no -12453376646

Both the withdrawals were placed on 11 June 2026. Today its 18 June 2026, still the withdrawal is not recieved. I have raised the request but there is no update. Only they say they send the letter to the provider but nothing has changed yet, this has caused me total harrasment to my mental health from past 7 days I m just waiting for my withdrawal to be credited.

68h left

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Deposit not credited more than 8 days

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Missing Withdrawals Despite Being Marked Successful

Complaint Against BateryBet – Missing Withdrawals Despite Being Marked Successful

I would like to file a complaint against BateryBet regarding two withdrawals that were marked as successful on their platform but were never received in my bank account.

Funds Missing :2010inr (1000 and 1010)

batery bet id 58213294

Withdrawal Details:

Withdrawal Amount: ₹1,000
Request ID: #23870382
Date & Time: 12 June, 13:40
Withdrawal no: 12455296831

Withdrawal Amount: ₹1,010
Request ID: #23955370
Date & Time: 12 June, 14:57
Withdrawal no:12455399165

Both withdrawals were processed and later marked as "successful" by BateryBet. However, the funds have never arrived in my bank account.

I contacted BateryBet support immediately after noticing the issue. They informed me that I should wait up to 72 hours for the funds to reflect in my bank account. I followed their instructions and waited the full period.

Now, more than 72 hours have passed, and neither of the withdrawals has been credited to my bank account. I have contacted support again, but the issue remains unresolved.

I am attaching my bank statements as proof that these transactions were never received. I request AskGamblers to assist in obtaining either:

The successful credit of both withdrawals to my bank account, or
A refund of the total amount of ₹2,010 back to my BateryBet account.

Thank you for your assistance.

Resolved

₹2,010