Complaint #300 BateryBet Casino

Not giving my deposit intentionally

By Rh S.

8 months ago

73821314 is my account ID.

Deposited here a week ago and still struggling to get my funds.

I deposited 600 INR here, and they stole both of my deposits. That's illegal.

Now they are intentionally not giving me my funds for a week.

Please help me get my funds.

Why are they doing this to everyone?

I heard that they stole the money of countless people, and they never got it back.

Am I one of them?

Disputed Casino BateryBet Casino

Reason Amount not credited

Amount ₹600

Discussion

AskGamblers

• Support Team

8 months ago

Dear @Zindagi7,

Please let us know if there are any updates regarding your ongoing complaint and if you have sent the mentioned uncropped screenshot to the casino. You may attach it to the complaint thread as well.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Should you fail to update your complaint within the specified timeframes, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body instead.

Thanks in advance for your cooperation.

BateryBet Casino

• Representative

8 months ago

Dear Zindagi7,

Without the screenshot with full payment details provider cannot investigate the issue. Please provide the necessary information.

Best regards,
Batery.

Zindagi7

• India

8 months ago

You are lying baterybet.
I uploaded screenshot of payment with visible UTR and receivers name and despite of that you are saying me to send send screenshot with correct details.
Are you blind or what?

BateryBet Casino

• Representative

8 months ago

Dear Zindagi7,

We understand that problems with transactions could be very frustrating to overcome as they can be delayed, and processing times may increase due to factors beyond our control. However, please do not worry, ensuring a secure, fair, and engaging gaming experience is our top priority.

As we check, we can see that your task number 19913797 about the disputed transaction is already in process by our administration and is regularly being updated. We encourage you to kindly continue the correspondence about this task in the request, as Administration has the authority to solve them.

Best regards,
Batery.

BateryBet Casino Complaint Stats

Resolved 179 / 184

Avg. Amount $597

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

COMPLAINT REFERRED BY AGCCS PARTNER Slotsia (48)

BateryBet Casino Complaints

See all complaints for this casino

Amount deposited but not yet credited

Dear
AskGamblers please help me to get my money back
I have deposited the amount of Rs 10000 instead of Rs 10200. It’s been 5 days passed my amount is still not yet credited. Not getting any proper response from Baterybet. I seek for help AskGamblers. Kindly help me to get my money back.
My Account id- 37983879
My request no- 25299517

92h left

₹10,000

Deposit not credited my account id

Deposit not credit my account
My account id (85543993)
Email id ([email protected])
Name( MD SAMEER RAZA)
SIR please my id receive amount
My account credit not receive
Already 3 day over
Administrate not response please help me sir
This is amount screen shot send me check Deposit not credit my account
My account id (85543993)
Email id ([email protected])
Name( MD SAMEER RAZA)
SIR please my id receive amount
My account credit not receive
Already 3 day over
Administrate not response please help my account statement send you please check

70h left

₹5,000

INR 50000 delayed IMPS withdrawal 3 August

On 3 August 2026, I initiated an IMPS withdrawal of ₹50,000 (Transaction № 12543461629).
The casino has marked the transaction as "Completed" on my dashboard, but the funds have not entered my bank account. When contacting customer support, they repeatedly offer the same vague excuse regarding "payment provider issues" without providing any concrete resolution or proof of payment.
Because they claim it is "Completed," I request the casino to provide the official Unique Transaction Reference (UTR) number so I can track it with my bank, or return the ₹50,000 back to my casino balance immediately.

Their Internal request channel their administration only says that the payment provider is not responding everytime whenever withdrawal placed the same issue is there in this platform

Kindly ask gamblers team help me in this issue

92h left

₹50,000

Account blocked and funds held

On June 2, 2026, BateryBet blocked me from playing and placing bets, deposits, and withdrawals.

When I deposited 20k INR, BateryBet blocked my account without any prior notice. From June 2 to August 2, almost 60 days have passed.

I submitted all the documents related to KYC, and all submited them from time to time, but they did not take any action. That's why I closed request 23738630, and I filed a new request to ask about the issue and unblock my account, but still again 15 days, they did the same thing - they asked for documents. I submitted, and again no answer from them.

They don't have the authority to hold my funds. I told them plz give me my money back and let me use the site. But they don't hear us.

@askgamblers, please help me to unblock my account or withdraw my money. @baterybet, please solve my account block problem.

It's already taken too much time, and you haven't updated it with the new request number 25130712 daily

92h left

₹20,000

No deposit received

I deposited 3500 rs by supermoney upi money transfer is successful but battery bet not add my money. I file a complaint against this website and also send e-mail but they have no response. Please give me my money back. 5 days complete but money not credited in Battery Wallet.

My id 83734558

< personal information removed >

Please give me my money back

Resolved

₹3,500

Uncredited UPI Deposit of Batery Account

Batery Account ID: 53016636

Batery Ticket/Request ID: №25064496

Transaction Date: 31 July 2026

Amount: ₹4,999.82

Bank UTR Number: 311444935065

Issue Description:

On 31 July 2026, I deposited ₹4,999.82 via UPI (UTR: 311444935065). The funds were debited from my bank account immediately, but my Batery balance was never credited.

Support created Request №25064496 and promised in chat that the payment provider would resolve it within 3 business days (by August 3rd). That deadline has passed, the balance remains ₹0, and messaging in the chat ticket is now restricted.

Requested Outcome:

Trace UTR 311444935065 and immediately credit ₹4,999.82 to Batery Account #53016636

Resolved

₹5,000

Withdrawal of 3510 rupees not received

Hi, my name is <removed>

I am an account holder at Batterybet Casino. My account number is 77301659

I made a withdrawal request on 31/07/2026 at 19:34:51

My transaction number is 1788708584-0081.

After some time on 31/07/2026 at 20:16:47, its status is shown as completed, but in my bank account I didn’t receive that withdrawal amount

I have raised a request on BateryBet casino my request number is Nº25088211 but they didn’t take any responsibility they ask me to wait for 72 hours why should i wait for my withdrawal if its shows complete on that site i want my withdrawal as soon as possible and I request that AskGamblers please resolve my issue.

I attached my bank statement from 31/07/2026 to 02/08/2026 and also attached screenshots of the BatteryBet withdrawal status and my request, which I raised on BateryBet

70h left

₹3,510

BateryBet Casino INR 8000 payout missing despite Completed status and closed support ticket

Dear AskGamblers Complaint Team,

I am lodging a formal complaint against BateryBet regarding an unresolved withdrawal of INR 8,000. The casino has marked the transaction as "Completed" on their user portal, but they have failed to transfer the funds to my bank account and have closed my internal support tickets.

Case Details

Casino Name: BateryBet

Account ID: 39428664

< personal information removed >

Disputed Amount: INR 8,000

Operation ID: 12516360804-1707

Timeline of Events

1 - 17th July 2026 at 02:21 PM: I initiated an INR 8,000 withdrawal request. The dashboard instantly marked it as "Completed" and "Successful."

2 - 17th July 2026 at 03:37 PM (Live Chat Support): Since no money arrived, I contacted customer support. The agent explicitly instructed me to wait up to 72 hours, stating: "The withdrawal 12516360804 became successful. Please be patient, it usually takes up to 72 hours to receive the funds to the bank account. If the payout has not been received after 72 hours, please make a new request and attach a bank statement as a PDF file.

3 - Expiry of Deadline: The 72-hour window has completely expired. No funds have been credited to my bank account.

4 - Ticket Closure: I have already shared my official PDF bank statement directly with the BateryBet support team to prove the non-payment. Instead of checking the transaction tracking or providing a network reference code, they chose to close out my internal support ticket and stop responding.

Summary of Grievance

BateryBet is practicing deceptive reporting by clearing processing queues and marking transactions as "Completed" before the funds are actually settled by their banking processor.

Since my bank statement clearly proves that no credit of INR 8,000 has arrived since July 17th, I request the AskGamblers team to intervene and compel BateryBet to provide the official banking UTR/RRN tracking number or immediately release my funds.

Sincerely,

< personal information removed >

Resolved

₹8,000

Deposit stuck since 30th June

I made a deposit of 10400 INR which is still not reflecting in batery account and the support is not budging as usual.

My withdrawal complaint in your forum is marked as unresolved. I am sure this one also will go unresolved but still thought will put it on records.

This casino is the worst

My account id is 57576130

Resolved

₹10,400

3 deposits not credited

I have tried to deposit these amounts as in the attached files.

The amount has been debited from my account but not credited in the Battery Casino app.

I was trying to chase them, but no use