Complaint #277 BateryBet Casino

No withdrawal even after 17 days

By Archiv

8 months ago

Hello team,

First of all, BateryBet completed my withdrawal request in the app (as you can see in the screenshot). I placed my withdrawal on the 28th of September 2025, and it's 15th October 2025, but I still have not received funds in my bank account.

When I got the UTR from the casino, there was no transaction from that number, and the UTR they asked me to go to the bank and check.

After that, they said to bring the official letter from the bank stating that there is no transaction with that number. Again, I went to the bank to ask for the official letter. I was told that I need to bring the payment proof, the date, and the time of the transaction.

After that, I asked BateryBet for the transaction details, as you can see in the screenshot I have shared with you.

I am not the only one who is facing this fake UTR issue. There are many players with the same exact issue.

When asked for the transaction details, I was ignored and did not get any reply from BateryBet

They are just flagging my review and trying to remove my review on other platforms now. This is my last option to seek help.

I have attached the evidence of the date and time of withdrawal and the chat history with BateryBet customer care.

Also, I added some reviews that players have posted regarding the fake UTR. Some of the reviews have been deleted by flagging them.

Disputed Casino BateryBet Casino

Reason Delayed payment

Amount ₹15000

Discussion

AskGamblers

• Support Team

8 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Archiv

8 months ago

ask gambker You can close this complaint i received the funds

BateryBet Casino

• Representative

8 months ago

Dear Archiv,

This issue is still under investigation on the provider’s side. Unfortunately we cannot speed it up. As soon as we receive a response from the provider we will inform you immediately in your open request number 19008150.
Thank you for your understanding.

Best regards,
Batery.

Archiv

8 months ago

This is what I get after 4 days in reply and now it's already been 19 days still the issue is not yet resolved.

What kind of provider takes 19 days to reply just prolonging the time fir player.

If you guys want to increase your players then be precise this kind of service will lead to your downfall.

It's high time for you to change your provider .

BateryBet Casino Complaint Stats

Resolved 162 / 167

Avg. Amount $643

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

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Sender Bank: DBS Bank Limited (XXXXXX129416)
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Batery ID: 66056652

Administration Ticket No: 23952858

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Reference No: 12460775411

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Regards,

< first name removed >

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Thank you for your assistance.

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